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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 751 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 751 reviews
  • Rated 5 out of 5 stars

    Buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ourchase was straight foward on the website. The delivery, on time, the 2 guys were super nice and friendly. No issue removing the old washer and installing the new. So the service was 5 star. Way too soon to review the unit itself properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot. Its a very reliable product and highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome products and easy to operate. And very quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marilyn's review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience picking out the washing machine with Best Buy personnel --- and very happy with the delivery and installation. The machine is functioning just as expected. I am happy with the number of cycles and water and spin options available. Excellent!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. I love it and that it connects to my phone. Now I know exactly when my my load is done. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this top loader versus my previous front loader. It doesn’t wobble like the previous machine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great for the price and washes the cloths very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not fully adjustable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like this machine washes fairly well. It has a learning curve as all such new things do, but it does the job fairly well. I do think that the soap does not fully come out sometimes so an extra rinse is occasionaly required. My biggest complaint is that there is no setting that lets me customize to my hearts content. The presets all have options that are locked and I think this is often why the laundry doesn't come out as desired. I've never had presets like this before and it's frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same as my dryer my previous washer lasted 18 yrs I hope for the same with my new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy few months ago and I love it so far it’s really good safe energy energy and I know had trouble so so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG and Best Buy - A perfect Match!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy = Best Price and Best (Rated and Quality) Products and Delivery!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG WASHER 5.5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with machine, my only complaint is that I wish the control selections were illuminated as they are hard to see if you do any wash in the evening even with overhead light.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg 5.5 washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and great customer service !! Also fast shipping and install!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase ever.. lost a 19 year customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase experience ever . Best Buy provided poor customer service in handling issues . Did not compensate or exchange for a comparable product after 3 weeks and 2 new replacement machines after first deliver . How is a brand new item non functional on delivery ? How is the second one not worked as well delivered the next week? Then they just wanted to keep replacing with bad item. They promise to replace with new set then tried to limit me to certain brands to replace with . Then offered a set less than what I paid for or cheaper model. Instead of letting me get an adequate model of similar purchase which was only $20-30 more per unit . Yes, i said it correct $20-30 difference. They would prefer to lose a Best Buy card holder over $50-60 price difference then comp it . They rather loose a $1600-1800 sale for $60 buck difference . So I told them to return and pick these lemon or products recieved up. I purchase a new home two weeks ago and had issues with this set since deliver . I have been inconvenience with re-arranging my schedule for replacement / redelivery and being without a dryer and washer functioning properly to wash cloths . Had to drive two cities over to my old home which I no longer have access to now to dry clothes and wash . Now left again on week three trying to figure out how to wash and dry clothes with no functioning product waiting for them to pick up return which is another nightmare and unorganized. So I can go to Lowe’s or Home Depot so they can replace with a working set . Oh here is the kicker why did they Best Buy representative ask did you use the gift cards yet from the promo . I said no I been to busy trying to get you all to send a working product . She was like since you want a refund of items I’m cancel all the gift cards for the purchase promo to??? How distasteful . So not only did you provide poor service , bad product , and you want my gift card back to ? What is going on Best Buy when did you all become less customer based ? Well I won’t be using my best buy card again once then and will be paying off the refrigerator I purchase with this disfuctional washer /dryer set you sold . LG you need to check you production on these new sets they are not up to standard and inconvenience when you recieved bad product . Best Buy do better on customer service . You will not be in business long if you keep running customers off

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Washer (WT8400CW) model. We understand your concern about dealing with ongoing issues and poor customer service, especially after your challenges with multiple non-functional units. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. For help, we recommend reaching out to LG Customer Service directly, as they may be able to address any concerns regarding product performance and assist you further.

      Please send us a private message on social media @LGUSSupport so we can help facilitate a resolution and ensure you have a better experience moving forward. Your satisfaction is important to us, and we appreciate your patience during this process. ^Juvy LG

  • Rated 5 out of 5 stars

    Happy Buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re happy with the delivery, the installation and the quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. It is the best one I have ever had. We had a GE before this and it kept giving us problems so we decided to go with this set. Love love love this washer and dryer set. I recommend to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Lots of features. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product offers efficient performance with convenient features like EasyUnload. It's user-friendly, quiet, and delivers excellent cleaning results. Highly recommend for modern households.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great experience using our new washer. Love the smart device alerts and especially love that I can upload other cycles via WIFI.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer easy to use, happy with the way it looks and how easy it is to use. But notice it does wash as good has my previous washer

    No, I would not recommend this to a friend