Customer Ratings & Reviews
- Model:
- WT8400CW
- SKU:
- 6573559
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.
This summary was generated by AI based on customer reviews.
LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size and efficiency. We really like the color and style as well
I would recommend this to a friendEasy to Unload and load the clothes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good size washer with cool features like AI wash Smart control. Able to wash the California-size bedding without any issues. I am very impressed, and it pairs very well with the Dryer, which allows AI sync by the way the devices match the dry cycle with the wash cycle.
I would recommend this to a friendLid is very reflective, We like the plastic parts.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid is very reflective (glares) and shows fingerprints a lot. We like the plastic lid parts, so they won't rust like all our previous washers.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Evelyn. Thank you for sharing your experience with us. We understand your inquiry regarding the reflective lid and your preference for the plastic components on your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer. To help with fingerprints and glare, we recommend using a soft, damp microfiber cloth for regular cleaning.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/JJ8VPZQZQ6
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and the gentleman that helped me and my wife was very professional and took his time explaining everything!!
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good this is worth is verry verry verry verry worth it
I would recommend this to a friendLG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine has been upgraded and it works great! The inclined top does allow an easier reach when removing clothes.
I would recommend this to a friendtide powder problem use only liquide soap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when we put tide powder in it does not work ( tide sticks to clothes) works great with liquid tide (may work good with front loader).
I would recommend this to a friend- Pros mentioned:Capacity
Faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall super spacious but only had it for a month and already had to be Exchanged
No, I would not recommend this to a friend Very Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with LG product, does the job well so far for more than a month. Good price for an upgrade with new features. Wish they have a detachable agitator like whirlpool product.
I would recommend this to a friendWorks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month in and its working well so far. Need more time for better review. But they asked
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set just the right size colors are very cute
I would recommend this to a friendClanking Noise-Defective. Poor Customer Service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is lengthy, but worth the read! This washer gave me problems right from the start. It make a metal on metal noise when there is any medium to heavy load. I even ran it with just water and it still make the noise. Customer service is a joke. I called them at least 3 times. They offered to come out, but they said I would be charged if they found it was not covered under the warranty. On the first call they said it was not level (this was professionally installed and I sent them pictures of a level next to the washer at different angles. The next time they said the washer was probably overloaded. I showed them pictures of it only 1/2 full. I also ran it with just water and it still make the clanking noise. The 3rd call, they admitted to it being a manufacturing defect, but then tried to take back their statement. The warranty has now expired and I am left with a defective product. I will never buy an LG product again, just based on their customer service. Had problems with the matching dryer, as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the persistent metal-on-metal clanking noise from your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer in Matte Black. Your detailed feedback about this issue and your previous customer service interactions is very important to us, and we understand your concern about being left with a defective product.
We understand that the washer is making this noise even when empty, which is not normal operation. Although the standard warranty may have expired, we want to look into the history of this reported issue to determine the best path forward for a resolution.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Great Deal!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line washer in excellent brand new condition for cheap price, that was a great deal and I never think twice.
I would recommend this to a friendMister
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks to be a good deal. The downside is that the item won’t be available until August 18th. Looking forward for my salesman to call and let me know an earlier delivery date.
I would recommend this to a friendGreat service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything it’s working just fine I haven’t had any problems with any of my washer or dryer
I would recommend this to a friend- Cons mentioned:Smell
Smelly.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the smell it has after a wash. It could smell much better
No, I would not recommend this to a friend Great value for money!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for price! Smooth buying online process and Great delivery!
I would recommend this to a friendLG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the LG washer better size and quality probly never get a samsung again
I would recommend this to a friendAmazing Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is amazing! Nice and quiet, and cleans my garments so nicely, it actually leaves them smelling so good
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine but by I can’t figure out programming of LG THIN Q.
I would recommend this to a friend