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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 738 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 738 reviews
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using for a little over a month-works great, and larger inside than expected. Very happy with it so far! Install itself went very smootn

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our broken Armana washer. Night and day difference in capacity and efficiency. The app is a nice touch. Having to manually adjust the temp is a minor inconvenience knowing other models have a cold wash cycle preprogrammed. Not much customisation for downloaded cycles and you cannot make a customer cycle on the app which is a missed opportunity. As with the matching dryer, the touch control panel is grey on black and is very difficult to see for people with poor vision. We had to add him contrast stickers to the power and start buttons to make it easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works great. I haven’t downloaded other options for washing. So far I like the options. The bulky items setting did not work well. It kept having a balance error. But it was fixed. Overall love the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and runs great too. It washed my delicates better than any machine. Has so many options for bedding, deep wash and delicates. It is smart so it knows how much water and how much time it will take.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Large Capacity Works Well for Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large capacity makes washing bedding a breeze. We use the download function a lot to get additional washing options and appreciate the turbo function. The machine is quiet and highly recommended for families with large amounts of laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Laundry Made Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely obsessed with this washing machine. It holds so much more laundry than I thought it would. Its quiet & runs extremely smooth. I love the app so i know when the laundry is finished washing. Highly recommending to everyone! Also thinking about purchasing the matching dryer in the near future.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    LG is a perfect name Life’s Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is amazing and mesmerizing I put my laundry in to wash and end up staring trough the glass at how it twists, turns and spins everything comes out clean and not tied up in knots like my old washer this LG is quiet efficient and very stylish the set together looks amazing! I would definitely recommend LG to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good recommendation Good purchase after the old one last for 25 years Looking forward for this one to last us a long Good salesman and team Thank You

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    LG ThinQ top load washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great features easy to use the LG app works great and the notifications reminders are useful. decent wash quality and low noise so far no issues to complain about.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG High Effic Smart Top Load Washer with review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, my wife hated doing laundry before because our front loader was giving us trouble. This one has AI and it takes the guess work out of doing laundry and takes less water. love the big drum which holds extra-large loads. It also has a app that you can use to do your wash and download extra washes like overnight and others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Machine is worth its weight in gold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot believe how efficient this washing machine is. It almost runs by itself. It is extremely user friendly and easy to operate. If Best Buy wants to use me as a reference, I would be glad to share what i have learned from how this washing machine operates. Best purchase I have ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Do we really need "AI" in a washing machine?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes some time to figure out settings and this AI thing. But looks cool and cleans clothes fine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Lid does not keep water IN the washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are any of these reviews written AFTER using the machine? This lid has no rubber gasket, so the water seeps out from the lid. While watching my first load being washed, I was shocked at the amount of water on the inside of the lid. THEN I noticed that water was gathering on the OUTSIDE of the lid. When I stopped the washer, the amount of water dripping down from every edge of the lid was insane. This is a major design defect. Or maybe mine is defective? But I looked at the product photos again, and notice there is not a gasket in any of the product photos. So this must be the design! Some other issues - it cannot handle heavy blankets. I tried another load, and it's been going for 5 HOURS. It keeps spitting more water in to try to balance. I've stopped it twice to rearrange, but it's not helping. To add to that, there is no spin-only setting (maybe on the phone app??) I finally had to remove the blanket and will take it to the laundromat after venting my frustration in this review! Another annoyance - the black panel makes buttons difficult to see. When we first got it installed and were excited to do our first load, we couldn't find the power button! I'm only in my 40s... my eye's aren't THAT bad yet, but we had to get our phone light out to find it. I will give you one pro - the washer is very quiet. We are really bummed to have to replace this because we were impressed at how quiet it is.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi,Tina. Thank you for sharing your detailed experience with the LG Washer (WT8400CW) model. We understand your concern about facing multiple challenges with the washer. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Regarding the water on the lid, we recommend checking to ensure the washer is leveled properly. A washer that’s not level can sometimes cause water to pool or leak in unexpected ways. As for the heavy blanket issue, we suggest trying the "Bulky Bedding" cycle, designed specifically to handle such items. In regard to the black panel, if the washer’s control panel is hard to see, we recommend using a brighter light source near the washer or adjusting the ambient light around it. We’re glad to hear that you’re enjoying the quiet operation of your washer. Your feedback is incredibly valuable to us, and we’re here to help get things working perfectly.

      Please send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you further. We truly appreciate your patience. ^Juvy LG

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    LG 5.5 cu.ft washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG washer. Very quiet, large drum to accommodate large loads, ie comforters and blankets

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for large capacity, no agitator , different settings from small to large loads to include , washing large quilts and rugs. Love this washer!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. I didn’t want to get it , until I decided to try. It’s very easy to use, works so smoothly, no noise. It has many options easy to select and the result is amazing! I will recommend it to everyone who wants to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ultimate Washing Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stepped out of my comfort zone when purchasing this washing machine. I’ve never used a washing machine without an agitator. I’ve got to say I was a bit skeptical at first but I love it!! Living and working in a farm requires doing a lot of laundry each and every night. The washer is fast, efficient and the clothes come out nice and clean. Would recommend purchasing if you are in the market for a new washing experience!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent smart washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of choosing the different wash options with the machine pre- programmed already with its sense technology. Awesome quietness on the spin cycles. Some dislike the melody notification at the end of the wash cycle but I take it as a plus because it has a cute ring to it and is helpful to let owner know the job is all done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Top Load LG washer. You can’t go wrong with LG they make excellent products!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    LG top loader

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this machine. Only used it a few times but so far so good. Lots of options and smart features as you can control it from your phone. Very easy to use and very nice aesthetic design. A little pricey but if it lasts for a long time is well worth the price.

    I would recommend this to a friend
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