Customer Ratings & Reviews

Basically replacing the same LG machine we had for several years (which was fantastic) before the recent hurricane swamped the one we had. Like the look and the new features of the updated version, however the single dial center control is a bit more difficult to operate. I am sure once we get use to it, it will be fine.

Looks and works perfect, very happy with the product

Nice product very very happy.work really good and easy with ai

Large capacity that works great for our family of 5!

My clothes are washed so 10/10. Cleans all the stains and the dirt.

Really efficient washer and dryer. Would definitely recommend.

Easy to use and sales person was extremely helpful

looks great but don't have it yet ................

Great looking machine and through the first 3 rounds works extremely well!

This washer cleans very well. I really like the auto dispensing.

Terrible washer and even worse customer service! DO NOT BUY THIS MACHINE. And honestly don’t buy an appliance from Best Buy period. Piece of garbage! This product was delivered July 9, 2024, it hasn’t been great, but we’ve put up with it. A couple weeks ago it stopped mid cycle a couple times. We tried some troubleshooting, and unplugging the machine seemed to correct that issue. Well here we are July 11, 2025 and it just shut down completely. Doesn’t turn on at all, and of course in true Best Buy fashion there’s “nothing we can do to help unless you pay $125 just to SEE if someone can fix it.” I know things aren’t built like they used to be, but a $1000+ washer completely quitting after 1 year is ridiculous. And the company whose name is behind the sale saying “sorry about you” is even more absurd. I wasn’t expecting a free fix, but a $125 charge to see why their 1 year old washer completely stopped is outrageous. Way to say you don’t have faith in the products you sell. Starting from when we got it, if it’s set to any of the “deep water” settings, nothing gets clean. The clothes just barely swish around and nothing is “scrubbed” or cleaned. We dealt with it and washed using only the basic setting until the end of June when it started glitching here and there. I’m shocked by the number of positive reviews. I’d this broke after 5 years I’d understand. Maybe we got a “lemon”.. but in that case Best Buy still doesn’t stand behind their product. BUY SOMETHING ELSE AND GO THROUGH A DIFFERENT STORE!!

We love the set it’s so nice I can start my laundry when I’m at work so it’s finished when I get home it’s so convenient! And so many setting for all your needs !

The upgrade lcd screen is so nice, it has many great features like smart dispense. Feels like great quality and washes so well! I was worried about no agitator but it really did the job.

When I first seen this I was a little afraid to buy. This is one of my best home purchases. And I’m a 3 time home owner.

Wife loves this washer it washes clothes amazing!!!

Great washer no issue’s awesome feature’s will recommend 10/10

I bought the washer and dryer set,which is a great set.Hooked up to wifi with no problem.Works great, works remotely through my phone.Great product. I would definitely buy again.

We have been using this washer for about 3 weeks. It does a great job in sizing the loads and helping determine how to best clean with minimal water use.

Love this washing machine. The AI settings are awesome. The holding tanks for detergent and softener add a convenience I hadn’t even thought of. Really enjoying it.

So far, a great purchase at the outlet store. Great service from Steve at the Farmers Branch location. Product wrapped nicely for transport in the rain with my own trailer.