Customer Ratings & Reviews

Hi, Fred. Thank you for sharing your experience with us. We're thrilled to hear that you're enjoying the performance of your LG Washer (WT8600CB) model, AI washing machine and dryer—it's great to know that the appliances themselves are working well for you.

However, we understand your concern about experiencing with the store in Springfield on Baltimore Pike was less than ideal. We strive to provide exceptional services and ensure a smooth experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you'd like, we can look into your concerns with the store or help you connect with someone who can assist you further. Please feel free to send us a private message on social media @LGUSSupport with your specific concerns, and we'll do our best to make sure your experience with LG is as positive as possible.

We appreciate your feedback, and we're here to help. ^Juvy

Hi, Carlos. Thank you for reaching out and sharing your experience with the LG Washer (WT8600CB) model. We understand your concern, especially after investing in LG appliances. We strive for reliable, high-quality products and ensure a smooth and seamless experience. If the washer is not cleaning effectively, there are a few things we can check, like load size, detergent type, or cycle selection. We also recommend running the Deep Clean cycle to help maintain optimal performance.

Regarding the dryer, pet hair can sometimes be difficult to remove entirely, especially if there’s a heavy buildup, but we do have tips on improving lint removal. Also, fabric softener sheets getting stuck could be due to the type of sheet being used or the positioning within the drum. For quick help, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. To best assist you, we recommend that you reach out to us privately so that we can review your concerns in more detail and provide troubleshooting steps, or arrange for a technician to assess the units. Please send us a private message on social media @LGUSSupport, and we will work to resolve this matter swiftly.

We appreciate your patience and are here to help. ^Juvy

Hi, RavRav. Thank you for sharing your experience with your LG Washer (WT8600CB) model. We understand how important it is for your washer to move clothes effectively, especially when dealing with heavy‑soiled loads, and we appreciate you taking the time to describe what you’re seeing.

A helpful step you can try is to reduce the load size and redistribute the items, as large or tightly packed loads can prevent the wash plate from circulating clothes from top to bottom. This model relies on proper load balance and water movement rather than a traditional agitator, so giving the items more room often improves turnover. You can also review loading and wash‑performance tips here: https://www.lg.com/us/support/product/lg-WT8600CB.AEBETUS. If you’d like us to take a closer look at your unit’s performance or explore additional options with you, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy

Hi, Nate. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8600CB's) model water cycle issue. We strive to provide top-notch products and exceptional services and ensure a smooth experience. It sounds like your machine may be encountering a sensor or communication issue with the app, which can sometimes lead to incorrect cycle information being displayed. We recommend performing a reset of the washer by unplugging it for a few minutes and then plugging it back in to see if the issue persists.

Please send us a private message on social media @LGUSSupport, and our team will be happy to further assist you with troubleshooting and finding a resolution. We appreciate your patience. ^Juvy

Hello there. Thank you for sharing your experience with your LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer. We understand that the machine is currently disabled following a software update and that your attempts to get the unit repaired have not been successful. We understand your inquiry and the frustration caused by not having a functioning washing machine, especially one that is still under warranty.

To address the software-related issue and potentially restore functionality, a simple power cycle or hard reset can sometimes clear internal glitches that follow updates.

Basic Troubleshooting Step (Hard Reset):

Press the Power button to turn the washer OFF.

Unplug the washer's power cord from the wall outlet or turn off the circuit breaker to the unit.

While the power is disabled, press and hold the Start/Pause button for 5 seconds to discharge any residual electricity.

Plug the washer back in or turn the circuit breaker back on, and try restarting a cycle.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZRVVK
Since technicians have already visited, and the unit remains disabled, we need to gather your specific case details to escalate this matter and find a complete resolution. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with your ongoing warranty service concern. —Renzo

Hello there. Thank you for sharing your experience with us. We understand your situation and how concerning it must have been to receive your new WT8600CB Top Load Washer in that condition. While you decided to return the unit, we’d still like to help should you ever consider LG again in the future. In cases like this, a factory residue or leftover detergent may sometimes be present due to final quality testing. For future reference, performing a Tub Clean cycle without laundry before the first use can help prevent leaks and remove any remaining detergent from the dispenser.
https://www.lg.com/us/washers-dryers/lg-wt8600cb-top-load-washer#pdp_specs
If there’s ever anything we can assist you with, please feel free to send us a private message on Social Media @LGUSSupport. We’d be more than happy to help. —Renzo

Hi, Javier. Thank you for reaching out about your LG Washer (WT8600CB) model. We appreciate you sharing the details of your installation experience. In the meantime, you may contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

A quick tip: ensure the plastic inlet caps and hose connectors are tight to prevent leaks. If you removed any parts, double-check that the hot and cold water hoses are securely connected. You can also refer to our guide here: https://www.lg.com/us/support/product/lg-WT8600CB.AEBETUS. If issues persist or you need assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're ready to help. ^Juvy

Hello there. Thank you for sharing your feedback on the WT8600CB washer. We appreciate your comments about its performance.

We're glad to hear that overall, you find the washer to be decent. Using the rinsing cycle more than once may sometimes be necessary depending on load size and detergent concentration to ensure thorough cleaning.

If you have any further questions or need assistance with optimizing your washer's performance, please don't hesitate to reach out to us via private message on Social Media @LGUSSupport. Our team is here to assist you and ensure you continue to have a positive experience with our products.

Thank you for choosing LG. Your feedback is valuable as it helps us to improve our products and services. We look forward to assisting you further. —Mau

Hi, Orlando. Thank you for sharing your experience with LG Washer (WT8600CB) model. We understand your concern about your unit that didn’t meet your expectations. We strive to provide high-quality products and exceptional services to ensure a smooth experience. To help ensure your unit performs as designed, we recommend running a Tub Clean cycle using an LG-authorized cleaner to maintain optimal performance. If you continue to experience issues, we’d like to look into this further for you.

Please send us a private message on social media @LGUSSupport, and our team will gladly explore solutions to address your concerns. Your feedback is truly important to us, and we’re here to help. ^Juvy

Hi, Steve. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8600CB) model, especially when it’s not performing as expected with your loads of laundry and with the pet fur. We strive to provide high-quality products that exceed our customer's needs and expectations.

To start, we recommend trying the "Heavy Duty" cycle if you're washing particularly dirty or fur-filled loads, as it’s designed to provide a more thorough cleaning. Additionally, using a pet hair removal product or a lint filter for the washer can help reduce the amount of fur that clings to clothes. It’s also helpful to clean the drain pump filter and the wash tub, as buildup can sometimes impact washing performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.

If you continue to have issues, please send us a private message on social media @LGUSSupport. We'll work with you to troubleshoot further and explore solutions to ensure your washer is working effectively. We truly appreciate your patience and are here to assist in making this right. ^Juvy

Hi, Todd. It's important to us that you have a positive experience with your LG washer and dryer. To address the issues you're facing with your washer not cleaning clothes or pulling liquid soap from the tray, we recommend the following steps:

1. Ensure that the washer is properly installed, including leveling and water connections.
2. Sometimes, residue can block the tray. Remove and thoroughly clean the soap tray to ensure smooth soap flow.
3. Make sure the washer is not overloaded, which can affect cleaning efficiency. Distribute clothes evenly to allow proper water flow and detergent dispersion.
4. Choose the appropriate wash cycle for the type and amount of laundry you're cleaning.

If these steps don't resolve the issue, please contact us directly at @LGUSSupport. Our team will help expedite the return process with Best Buy or arrange for a technician to inspect and resolve the problem. We aim to ensure your complete satisfaction with our products. ^Sam

Hi, Theresa. Thank you for sharing your feedback on the LG Washer (WT8600CB) model. We understand your concern about dealing with repeated issues like a malfunctioning motherboard, as well as clothes coming out wrinkled and with inadequate water usage during washing. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, for help and to obtain more information, you may visit the following links: https://www.lg.com/us/support/help-library/lg-washer-why-are-my-clothes-wrinkling-or-tangling--20150720870979 and https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-fills-too-slow-does-not-fill--1337717552954.
To address the motherboard issue, we recommend reaching out to us via private message on social media @LGUSSupport with your details so we can arrange for troubleshooting or a repair under warranty.
We appreciate your patience and are committed to resolving this for you as quickly as possible. ^Juvy