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Customer Ratings & Reviews

Your price for this item is $944.99
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The comparable value price is $1,349.99

Customer reviews

Rating 4.6 out of 5 stars with 1295 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Steam and TurboWash3D Technology for its large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the numerous features it offers. However, some users have noted issues with the spin cycle, including excessively long wash times and occasional malfunctions. The washer's depth has also been cited as a potential drawback for shorter individuals.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,295 reviews
  • Cons mentioned:
    Depth

    Rated 4 out of 5 stars

    Great deep washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good buy on sale for $500. It is deep so it is something to consider if you are short. Nice app andcontrols.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    LG loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very very loud. It has a high pitch noise metal on metal rubbing sound. The spin cycle sounds like a helicopter. Much much louder for the entire wash than my really old clunky washer. Washes well, otherwise i would not purchase again. Oh and I purchased the geek squad protection plan. I live close to 2 Best Buy’s with one being less than 10 mins from my house and they don’t have a service technician for washers.. We have to get service directly from LG and pay for parts... They sales guy got us good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer but no owner’s manual.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer for almost 2 years now. I am very pleased with the washer. It has many cycle choices that all work well. My only complaint is not having a write user’s manual, or at least a choice to get one. I would have like to have more information on the different cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Washer size

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer we have ever had up to this point. Very large and washes clothes very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife happy life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wanted to get a new washer and dryer and best buy made it easy. They even loaded it in the back of the truck for me. Great price to I shopped around.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love love love my new washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!!! It can handle large loads and small loads with ease. With its huge wash drum it can handle a king comforter . It is so quiet. I am so happy with my LG washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Top load works great but tall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! If your short (I’m 5’6) beware, I struggle getting all the clothes out of tub easily. The washer is tall. I may have gotten the front load had I checked it before purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top not washer with intelligence

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had our previous LG washer and dryer for almost 12 years, and they have worked flawlessly. We are moving these original units to our lake cabin. We decided to upgrade to this newer model for two reasons. Steam wash cycle and internet connectivity. I absolutely love the internet connectivity. As soon as a cycle is completed, the washer notifies both my cell and iWatch. This is a time saver. Plus you can also look at the app during a cycle to see the amount of time remaining. An unexpected bonus is that it emails us a monthly report of the number of loads run at each setting. This washer and the companion dryer are top-rated by Consumer Reports. They tend to go on sale every few weeks at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it“a good condition washer, easy to set up, I used two times until I buy it, washer is very clean, I like the wither color and easy to clean, the value price, I recommend this product to you,

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine - high capacity and relatively quiet

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 4 out of 5 stars

    DEEP,,, WASHER!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, what do I say first about this very deep very nice looking full of features Washer this washer doesn't need a sales associatethis it will sell itself the only thing I have an issue with is setting up the Wi-Fi I believe it's a software issue that LG needs to be aware of it on their form on the website the quite a few people discussing this very same issue but no one has a fix on it other than that this is a very nice washer and dryer and it's well worth the money although I got it on sale haha.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 4 out of 5 stars

    big loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machines that wash well and are easy to use Love the big drum for large loads. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Easy to use and it does a wonderful job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this product. It does a great job and it is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. When ours conked out we went to Best Buy to purchase online. Looks great and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer with Options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a matching pair with the dryer. The washing options are amazing and easy to operate. I love how fast the spin is, the clothes are almost dry when I pull them out. Having deeply soiled items as times is perfect because I can select that as an option and it gives it a long extra and deep wash to ensure everything is clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Samsung with this LG. Fast quiet and cleans great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like our new washer. Large capacity, makes a large load in our old washer look like a small load. Comes with additional functions but you need to download app.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We highly appreciate your honest feedback regarding your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your kindness for sharing the LG Brand Support . Please get in touch with us if you have questions via sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Tanisha LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works great and huge capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large capacity washer with great cleaning abilities. We have two boys in HS so lots of sports clothes and uniforms to be washed almost daily. This gets them clean!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good top loader with great steam mode.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my ~11 year old LG and this paired up fairly well with the old dryer. Has nice sensing function which shaves lots of time out of cycles. Clothes come out clean, nothing stretched or damaged. Steam cycle is sweet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge washing machine! Easy to use and cleans great!

    I would recommend this to a friend