Customer Ratings & Reviews
- Model:
- WT7900HBA
- SKU:
- 6329778
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love the whole set. The price was great
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a long wait (three months) I was able to find this! Thank you Best Buy!
I would recommend this to a friendLGThin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new washer and dryer. The Bluetooth technology is awesome!
I would recommend this to a friendLGWASHER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great! Sales, install and setup were great
I would recommend this to a friendSeamless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful pieces of appliances So far so good so hope that continues
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good and is working great as of now, the wifi featuyre is good
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working real nicely with big loads. Quite good job on cleaning clothes
I would recommend this to a friendmy black washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had very long but has done everything I have asked of it so far.
I would recommend this to a friendgreat product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i.m very happy w my new laundry machine, the mission viejo staff was the very best.
I would recommend this to a friendGets the stains out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for getting stains out and for making sure the laundry is anti-allegetic.
I would recommend this to a friendVery nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wife loves it after having to wait for 3 months to get it but loves it
I would recommend this to a friendNeeded a new washer!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Samsung washer, but lasted 3 years, heard about LG products and wife loves it!!
I would recommend this to a friend- Cons mentioned:Reliability
Lasted less than a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, or as our child described it - "Dogwater". We bought this in June 2022 and it died February 2023. We were careful to not overload, too much soap etc. when during a small load wash, to find water running across the floor and spraying out of a new hump in the lower area on the rear of the washer. I am glad I was home to catch it, otherwise there would have been a lot of water damage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG _, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are satisfied with the excellent service of your representatives
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received my washer a few days ago. So far, so good. Will keep you advised.
I would recommend this to a friendBad Experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrific experience with LG. The washer broke within a month and LG came to repair. Each time the repair person came, they needed to order another part which took 3 to 5 business days to receive the part. Week after week was the exact same. This went on for 5 weeks until every major part was replaced. After week 5, the machine was declared unfixable. Despite numerous calls to LG, they offered no assistance. Five weeks without a washer and $422 in laundromat fees. LG was not helpful at all. Excuse after excuse.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tara. Thank you for sharing your experience with your LG Washer (WT7900HWA) model. We understand your concern about dealing with repeated repair visits and the significant inconvenience of being without a washer for such an extended period. We want to ensure that you are receiving the support you deserve, and we apologize for the challenges you've encountered with the repair process.
Given the situation, we recommend reaching out to our team directly via social media @LGUSSupport for further assistance. We’ll ensure that your concerns are escalated so we can explore potential solutions and discuss reimbursement options for the laundromat fees. Your feedback is crucial, and we want to make things right. We appreciate your patience and are here to support you. ^Juvy
- Cons mentioned:Reliability
Already broken after just 18 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken after just 18 months. It is costing me more than half the purchase price to get it fixed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for reaching out and sharing your experience with the LG Washer (WT7900HBA) model. We understand your concern about having a unit break down so soon after purchase. We aim to create durable, high-quality products that really meet our customers' needs and expectations.
It might be a good idea to contact LG customer support to see what options you have for repair coverage under the warranty. We want to make sure you don’t have to spend extra money on something that should be covered.
Feel free to send us a private message on social media @LGUSSupport, and we’ll dive deeper into the situation and help you with the warranty process. We're here to help you find the right solution. ^Juvy
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, delivered on time, installed with now issues.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I would definitely buy LG again.great! Best buy is awesome
I would recommend this to a friendLove the top loading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wish I was 2 inches taller when I bend down but a stool helps.
I would recommend this to a friend