Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1300 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,300 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great machine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this a great machine, only had it about 2 months but it does every thing we need and more.love it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Solid washer takes its time

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to clean well. Its not fast. Normal cycle is about 60 minutes. The soap dispenser fills with water. Seems odd even if its normal.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent features and quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with this machine. My clothes are coming out of the wash cleaner and no off balance issues with larger loads. The dryer is great too. I love the option of opening the door from the side or down from the top.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Quiet washer with app alerts

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer exceeds my expectations. Our last two washers have had predictable features and performance. I was immediately impressed with the large capacity and washing options. The app feature letting me know when the load was completed has been a wonderful feature. However, the extreme quietness of this washer is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 4 out of 5 stars

    Enjoying it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced 20 yr old washer. Have a California king size bed. This huge washer takes the bedding easily. Had to contact LG for the proper manual to understand the various options. It helped but I still don't think it's correct for my washer. Anyhoo, I get the jist and if needed I have the pdf but a physical manual should come with appliances vs pushing folk to look online. I returned all but 1 of the accessories my Best Buy rep added to my purchase. If you're replacing you may not need all the accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Huge capacity and great quality washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow this thing can hold some laundry. 5.5 cubic capacity! I put all my bedding in it and that usually fills and entire washer and this thing is only half full! I’m able to do more laundry in one load which not only saves water but also detergent. A bottle of he tide detergent when following instructions lasts forever! Great purchase and very happy with this washer and the matching dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Excellent washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect match for my needs. Livery efficient, very low noise.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Efficient

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! So big and efficient I can wash so many things.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    New Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and has a lot of space. Works great with Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer size

    Rated 5 out of 5 stars

    LG Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, capecity is huge and size fit very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consumer Reports seems to be correct

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new washing machine and researched all of the big brands before making a purchase. After Samsung had a recall for 2.8 million machines, I became concerned about the brand that I spent my money on. Well, it took over a week to determine it would be an LG and the day before I made my purchase, I saw the consumer report rating them the highest for washing machines. This was all I needed to see and I placed my order the next morning. Two day’s later, the machine was delivered and everything went smoothly. The machine itself, is packed with features and even though we o lay tested out a few different settings, all work better than expected. The spin cycle seems to remove more water than any other machine that I even used and this equates to a very quick drying time as well. LG is doing things right and without even k owing it, we already purchased 2 LG televisions and an LG microwave oven as well. I guess their slogan is correct, “life is good”...

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Washer performance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs extremely well. No imbalance issues Quiet.

    I would recommend this to a friend
  • Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    fits all needs

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It gives me all the options I was looking for. It is very deep so I sometimes need a teacher to get socks on the bottom (I'm 5' tall). I've had it for 6 months and noticed a clicking when I open the lid.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Yay it washes

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the set and looks and washes amazing !

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, cleans clothes, washes blankets perfectly, cleans larger loads love it so far

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hey April. Thanks for your awesome feedback on your LG washer! Your washer handles larger loads with ease, featuring TurboWash3D Technology for a powerful yet gentle clean in just 29 minutes. It cleans clothes and blankets perfectly for a wash you can count on. For more feedback or questions, private message us on social media @LGUSSupport​. Love that you’re enjoying it so far! ^David LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    2 years in and still wonderful!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this lovely beast of a machine for 2 years now and can't imagine going without it. We are able to wash big bulky bedding and utilize the steam sanitize or allergen option for sound of mind. Great Product!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dryer is superb

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dryer so far, it has many features. Extremely superb performance.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large and deep washer. Lots of settings. Very happy with purchase. If you’re on the short side may be difficult to reach down to the bottom without a step stool.

    I would recommend this to a friend
  • Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    Amazing so far!!!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have had this machine for 9 months and I love it. Like others have mentioned definitely very deep I even had to buy a little ladder to be able to get all the clothes out. Color is amazing and fir perfect where I needed it in my apartment.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Virginia, we appreciate your 5 star review and praise for your top load Smart washer. Thank you for highlighting the 5.5 cubic feet capacity and large tub size in this washer. Happy Suds'ing! Please don't forget to perform the tub clean maintenance as often as recommended by your owner's manual. ^Chris LG

  • Pros mentioned:
    Noise level, Washer size

    Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and large size. Not too noisy and the delay starts is great

    I would recommend this to a friend