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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1300 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,300 reviews
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    What a relief

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it is operationally like the one I had before with one exception, the tub is huge!! I no longer have to spend all day doing Laundry. I've only used the turbo on lightly soiled clothing because we don't do anything to get very dirty but it works great for us. I get all the bedding, clothing, towels, etc done in less than a day. It used to take me 2 to 3 days. So glad we bought this machine

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer size

    Rated 5 out of 5 stars

    LG Washer, great capacity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and capacity, best replacement for last generation Maytag commercial.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    LG Washer (Open Box)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, but impeller had sand in it. It was an open box buy after I returned my Samsung. The cleaning feature seemed to take care of it. Takes longer to wash and dry a cycle though, compared to the old conventional machines.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Better than we expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is replacing an LG unit that we've had for 9 years. I assumed that it was simply a little larger. However, it actually does clean better. The pet hair comes out easier and our clothes are softer for some reason. We are very happy with our new washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Wow!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gigantic and awesome! Quiet and thoroughly cleans everything ... including a king size comforter!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer size

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clothes washer has a ton of room. It is quiet. Love the "chime" alarms.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Super high capacity and quiet.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Have completed 5 loads. Super quiet and super high capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wendy and her teammates at the appliance department provided and keep providing Awesome customer service! Definitely the reason I keep coming into the store. The appliance works great too!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer size

    Rated 5 out of 5 stars

    Great for big families

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of this washer is just excellent to my family. The wife is in love with the capacity and the way it leaves the clothes with a clean scent.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG never disappoints! Love it! Large capacity and the controls are very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very big size washer, works as intended. looks nice as a set with dryer. i can see how shorter people can have trouble reaching to the bottom of the tub though. it connects easily to a smartphone so you can get notifications when it's finished the cycle. easy to set this up. instructions are in the manual that come with it. i can't say anything on durability because i've only had it for a few weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Washer - Clean, Quite, & Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently had to get a new washer and dryer after our 20 year old machines that we loved broke. We were nervous to buy a washer that did not have an agitator (We have kids and were told we need that to get the cloths clean) and we have also heard a lot about water level issues with the new washers not being high. Let me tell you this washer is worth the money. It cleans our kids dirty cloths and the water covers all the cloths. The Wifi is also amazing and lets us know on our Apple Watch when the load is done. Highly recommend this washer!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine!! Very happy! Clothes get washed quickly and machine is quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love LG

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love LG - this is my second one. The only reason I bought a new one is because we moved and left the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer size

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer with tons of space. Use is easy, and washed well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Washer! Easy to Clean and does a great job cleaning large loads!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Buy this

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine I use this all the time. I don't know really what to say

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ease of use, large capacity drum, quiet operation with various washing selections

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    So quiet and efficient

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from a 10 year old unit. Huge capacity, quiet and the smart notifications right to my phone means I won't forget about a load again!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Fits a lot of laundry and the app features are cool (granted many are unnecessary). Competively priced. Would recommend .

    I would recommend this to a friend