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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1300 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,300 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    LG is the Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the big barrel! Very easy to use! I love the cycle options!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    good machine bad sales rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very elegant clean and quiet machine, just dont let bestbuy "people" book you for delivery and installation because the will mess up, had to take off work for a no show delivey and install, recieved the email and all and they all say it didnt go thru

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love, Love, Love my new LG Washing Machine!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new washing machine. The large capacity allows me to wash larger items with no problem. I foster puppies...II do a lot of washing!! I also love the option of being able to control my washer from my phone..and also getting the alerts when the cycle has finished and it's time to unload!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I recommend this washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this washer. It washes a lot of towels in one cycle. It has an app that tell you that the cycle is done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Washer size

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one large and great washer for any family, HE rated as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Washer size

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer we have ever had up to this point. Very large and washes clothes very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and ease of use. I was hoping with it being oversized I could do bigger bulky loads but it just gets confused and stays in the rinse and spin cycle. No biggie to me

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    LG loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very very loud. It has a high pitch noise metal on metal rubbing sound. The spin cycle sounds like a helicopter. Much much louder for the entire wash than my really old clunky washer. Washes well, otherwise i would not purchase again. Oh and I purchased the geek squad protection plan. I live close to 2 Best Buy’s with one being less than 10 mins from my house and they don’t have a service technician for washers.. We have to get service directly from LG and pay for parts... They sales guy got us good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG is the way!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Our last LG washer and druer lasted 13 years, so we are all in on LG. Clean design, simple and right amount of features without being obnoxious. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use settings, cycles, and easy to love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first saw my new washer, I was overwhelmed by all the cycles and settings. While using my new washer, I realized that it was easier to use then I thought. I LOVE IT!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Performs like much more expensive machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the price, this is absolutely gem. It doesn't go out of balance as often as my samsung. Only thing is. I wish you it would use more water. This is not korea and water is not that expensive. So why not wash it like washing machine?

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 4 out of 5 stars

    DEEP,,, WASHER!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, what do I say first about this very deep very nice looking full of features Washer this washer doesn't need a sales associatethis it will sell itself the only thing I have an issue with is setting up the Wi-Fi I believe it's a software issue that LG needs to be aware of it on their form on the website the quite a few people discussing this very same issue but no one has a fix on it other than that this is a very nice washer and dryer and it's well worth the money although I got it on sale haha.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good washer but it eats silk sheets

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer except it eats silk sheets. They get trapped under the center disc and ripped a brand new set of sheets. Will be using a laundry bag from now on with those. Everything else has been great!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a replacement for a Samsung that broke after 5 years. So far so good. Extremely quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent works great save energy and water I'm very happy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine - high capacity and relatively quiet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 4 out of 5 stars

    big loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machines that wash well and are easy to use Love the big drum for large loads. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! It holds sooooo much, probably bigger than I needed. I can barely reach the bottom of the washer to grab clean clothes. So far it has been wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Top load works great but tall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! If your short (I’m 5’6) beware, I struggle getting all the clothes out of tub easily. The washer is tall. I may have gotten the front load had I checked it before purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big enough for a blanket! Big drum and opening. Only complaint is the drum is deep so my 5’3” daughter has to step on a stool to get her clothes from the bottom of the washer. I’m on the taller side so just fine for me.

    I would recommend this to a friend