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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1300 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,300 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Had it for about 8 weeks now with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer. We enjoying washing our clothes with jt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the sleekness and color of our new washer and dryer. The steam effect I believe will help me cut down on my drycleaning bill & I am appreciative of this function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Performer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as is stated in the manual. A plethora of settings and even includes a starting and ending “musical ditty”. To top it off messages are sent to your phone telling you that the wash is done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer! Does a great job on cleaning clothes and leaving them smell fresh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again Best Buy beat everyone elses’s price and availability

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG, washer failed, won't discount matching dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer less than 1.5 years old and the washer transmission failed, service tech advised he would replace but the mfg determined it was not economical, will replace washer. Same washer no longer available, now I have to buy new dryer to match replacement washer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Nice Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has met my expectations and has done a great job on laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best washer ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer. Runs a lot quieter than older one.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Choice!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, I am in love with it. Works wonderfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG APPLICATION

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Instruction books need to be updated which are enclosed with the product. The Instructions refer to an LG Application you can download to your phone. It makes mention that this app offers more features which can be controlled from your phone. I cannot locate it in the App Store. Please provide more information. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works great. Nice and big to put in large items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very satisfied with my purchase. Lots of cycles, including specialties for bedding and whites. Only downside is longer wash time but that is true of all HEs.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Waher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. very silent and amazing. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use - little deep but can wash a ton of clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, Terrbile Company (Best Buy)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fantastic, my wife loves it! I just wouldn't recommend buying it from Best Buy. I wanted the original box and packaging since I'll be moving soon, but the delivery guys kept/threw it away. They also stole my hookups from my old unit. I can't believe I actually paid Best Buy to steal my property. Screw you guys.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I got this from the BestBuy outlet in Montclair and they were very helpful. I was looking at a pretty dented version of this washer and they found much better unit in their store for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a top loading washer, this is about as good as it gets. My clothes come out clean and Ihave no issues with the machine itself.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Not for athletic families.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointing. I often have to run the kids baseball and football uniforms through multiple times and they still don’t come out clean. I’ve tried every combination of cycles, soaks, and prewash treatments I can think of. Cycles are also very long. By far the worst machine I’ve owned.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your situation with your LG WT7900HBA washer. Your feedback is important, and we'd like to assist you further. To improve the cleaning performance, we recommend using the "Heavy Duty" cycle for heavily soiled clothes and ensuring that you are using the correct amount of high-efficiency detergent. Additionally, try using the "TurboWash" feature to reduce cycle time while maintaining cleaning performance.

      LG Washer - Clothing Not Clean Properly - https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790

      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and provide further assistance. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    LG 5.5Cu. Ft. WT7900hba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer as an open-box model from Best Buy. I have current run 5 wash cycles with no issues and it is working fully and washes clothes to full cleanliness.

    I would recommend this to a friend