Customer Ratings & Reviews

This washer is great. I am so happy with the performance. It cleans my clothes and is easy to clean itself. I can fit my comforter and sheets in one load. The deep wash setting is my overall favorite. Highly recommended

Washes well and extra large loads fit easily. Quiet and efficient. Easy to use

Replaced my 24 year old Maytag (that was a great machine) with the new LG Washer. The LG took a minute to get familiar with, as it has a multitude of feature my old analog machine did not. I was hesitant to get new machines but so glad I did. These new HE (high efficiency) machines are way different in how they wash clothes, so don't freak out when you see very little water in the drum. Still washes every bit as good as the old one with a small fraction of the water use. My old machine had the largest capacity (super capacity) available at the time. This machine does close to 2.5X my old washer capacity. it's quiet, works perfectly, super easy to install. No complaints at all. Should that change, I will change the rating.

It can handle very large loads and get items dried quickly. Best thing we bought!

The Good: Bigger Tub Size, Water Management, Lots of config options. Generally faster. The Bad: Mobile software / link could be better. The Details: I hemmed and hawed over this purchase for a while. Glad I pulled the trigger. It replaces an old cheap hot point unit that came with my current residence. Would buy again. I've been using for a few months now. No issues. Easy set up. The hardware seems like an excellent design . The bigger tub means I can do my regular laundry now in half the time. I love how it will economize on the water if I need a smaller spot load. I don't miss the central agitator and do not find any reduction in the cleaning power. Time will tell if it has durability. Some internet searches told me LG has a good rep, so I am mildly optimistic about how long this unit will last and perform. I am, however, dinging a star because of the ThinkQ software link. It's not as useful as it should be. To call it "smart" is hype. It will give you a count down on the time remaining for a cycle. That is really nice, but that needs to be constantly monitored; It doesn't provide an automated alert when a cycle completes so you can focus on other things. In theory, the software allows for automation but there is nothing for me to automate here so that doesn't help me at all. Overall happy with this. It does the main functions very well. Just hoping they will update/fix/add functionality to their software.

I am pleasantly surprised by how much I like this machine. It handles large/bulky items with ease. My previous washer was also large capacity (Samsung), but became unbalanced frequently when washing sheets/blankets and was a source of irritation to me, not to mention the wasted time to rebalance the load constantly. That has NOT happened with this LG. I have been using it for a month and could not be more pleased with it. It was also substantially discounted when I had to replace my previous washer, so it was a total win.

Awesome washing machine! I purchased this because the machine that was in the house. I purchased worked so so poorly after the first wash in my new machine I could already tell how much cleaner my clothes had gotten. It has the capacity to do large loads and does a great job with small loads as well.

So far, so good. It is quiet and the machine has worked very well. I have a large family and we use a lot of towels. Our bathroom does not have a window, so I am always concerned about the towels smelling sour. The towel’s smell really fresh every wash!

I actually like this washing machine. We specifically bought this washing machine as a Toploader because nobody makes front load washing machines with doors that open to the left. If you have a front load dryer that opens to the right, it’s inconvenient that both doors open to the right. The washing functions of this washing machine are spot on. I have yet to have a load not wash very well. I really love the turbo spin dry. It almost evacuates all the water out of the clothes. This washer is definitely different. You have to get use to the controls. Also if the oh no, do you have them and do you have the receipt? How many yeah where is the bag and it was on thewash is running and you lean over it, if you accidentally it ouch it, the wash cycle will immediately stop and restart all over from square one. It is a requirement to press and hold the “lock controls” button. That being said, this is a really good high capacity high efficient washing machine.

I love this machine!! I can throw my whole fluffy king comforter in with room to spare and it gets super clean. My whites have never been whiter!

I am able to wash more clothes per load than I was able to with my old wash machine. It's much, much quieter and does its job well.

Waited a month to review to compare my experience to the good and bad reviews I had seen. After a few dozen loads of laundry I can now say that the negative reviews don't have anything in common with my experience. This washer handles very large loads (that's what she said!), and gets everything clean and spun in a much shorter time than our old front load. Extremely happy with this purchase, and the app is great!

After my 25 year old Kitchen Aid Washing Machine died of natural causes, it was time for a new machine. I picked the LG due to its high ratings on Consumer Reports and Wirecutter. Overall, the machine is solid. There are numerous cycles, wi fi connection (great for getting a message that the laundry is done), and huge capacity. Cons include wash cycle time and learning curve. The wash cycles are longer than on my previous washer. It takes some time to figure out which wash cycles work best (tip - Normal is not a great cycle - it's used primarily for Energy Star Compliance - use Speedwash with extra water option). Some wash cycles, like Sanitize, are nearly 3 hours long.

Got this along with the matching dryer unit at the same time. Love the features and using the app for monitoring usage, diagnostics, etc. you can do almost everything through the app, except for Turing the unit on remotely. Highly recommend.

I love this washing machine so much I bought it a second time. It's quiet, gives so many choices for different cycles and is easy to use and understand.

Love this washer. It’s very quiet and holds a tremendous amount clothes. Lots of options/cycles to choose from. My only complaint is it’s very deep for short people. I’ve solved this with a simple pair of long kitchen tongs.

Have never had a washer without an agitator standing in the way. Washed a pair of sheets and queen size comforter together on bedding cycle. Washer did a great job. You don't get the comforter wrapped around the center agitator because it's not there. Increases capacity while still doing a great job cleaning. Exactly what I needed, and huge capacity.

Love this washer!! LG is a great brand. My only issue is that it’s a large capacity and very deep and, well I’m very small. Only 5’2” so I need a step stool to get my clothes out to load into the dryer. Not a terrible problem but, I guess that’s my issue not LG’s.

We are very happy with our new washer. Quiet and efficient. Easy enough to use.

Quit, powerfull ,clean well and has many usefull features and setting for type of load you can program through your phone.