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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1300 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,300 reviews
  • Rated 5 out of 5 stars

    Love this washer - the drum is huge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is awesome. Drum is huge, I can do two loads of laundry at a time. With 3 active boys, I needed this a long time ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new lg washer from best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the new lg washer. looks great and so far so good with using the different cycles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Still need additional training in proper usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great deal!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a. Great and affordable product! We would definitely continue to shop at Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Brown's washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great sets up to wifi easly and notifys you when complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. Had it in stock for a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great look great color even better machine decent price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used a couple of times so far. Looks nice in my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good productGood make. New Item. Time will tell how good and long lasting

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer, love the clear glass top to see your clothes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG washer Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does really good unless you put more than half full load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new washer I got it at a great price. I would recommend this brand to friends and family members.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did I get a lemon??

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having owned a Samsung front-loading washer and drier, we decided to go with an LG top loader. We went with LG based on our experience with their TV and computer screens, and the reviews here. It's been a horrible experience. When the set was installed, we had to call the deliverymen back because there was a clunking noise coming from the washing machine. We were told it was the transmission or clutch mechanism and he would notify the service center to send someone out to replace it. No matter what water level one chooses, the water never seems ample enough to cover the clothes. Even worse, however, was the accompanying driver. It does not get clothes dry and leaves permanent press clothes horribly wrinkled. When we put the clothes back in for "wrinkle care" the drier ran for 5 minutes and did smooth out any wrinkles. We're now waiting not for the repairman, but for the deliverymen to deliver our Samsungs to arrive and haul away these unfortunate machines. With the gap between the rest of the reviews and what we have experienced, we either have a lemon, a counterfeit, or the other reviewers are shills. We've never seen such a wide gap between reviews and an actual product experience.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your review of this LG washing machine. I am sorry to hear that it did not meet your expectations and that you had to return it.

      Your feedback is very important to us and your concerns will be shared with our product team.

      If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
      Phone: 1-800-243-0000
      Live Chat:  https://www.lg.com/us/support/chatbot
      Email: https://www.lg.com/us/support/email-appointment
      Facebook Messenger:  https://www.facebook.com/LGUSA/
      Twitter: @LGUSSupport

      The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ LG

  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer, works as expected consistently. Washes clothes well while conserving water.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to buy and I highly recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product but it takes a bit of time to dry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect n fast also very good brad n highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What a failure....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased an LG Cherry Red TROMM Front Load Washer in 2006 and had been a faithful client since then. The unit never needed to be serviced by LG or Best Buy. I wanted to upgrade for something a bit more modern and expansive... bad idea! LG has taken a turn for the worst. This washer is despicable. After about 2 weeks of operation, the drum now wobbles at times uncontrollably out of balance. It also makes a squeaking noise when filling with water and spinning. Seriously... like already?? It was recommended by LG I purchase "rubber feet" for the unit. I spent over $1300 on a washer and yet I must accessorize it with "rubber feet" so it can operate optimally with no noise. HA! What a joke. I wrote another review for the matching dryer I purchased, which had other issues and it was recommend I also purchase rubber feet for that unit!! WOW!! Lastly... you can tell this was a cheaply, cost cutting made machine. The metal is super lightweight... spare me the "modern metallurgy". Let's be real... LG cut corners and aims to maximize profit by selling this item at a premium cost. As customary... LG will probably respond with their canned response of contacting their customer service.... blah blah. I will be returning these in favor of Whirlpool at Lowe's... I won’t be duped again!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer. Steam function is great for bedding or other things you want to sanitize.

    I would recommend this to a friend