Customer Ratings & Reviews

Hi, Jesus. Thank you for sharing your experience with your LG Washer (WT7900HBA) model. We understand your concern about dealing with issues so soon after purchase. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help resolve performance concerns, we recommend checking that the washer is level and that the drain pump is clear of any obstructions, as these can affect washing cycles.

We want to make sure your concerns are addressed. Please send us a private message on social media @LGUSSupport so our team can review your case and explore potential solutions. Your satisfaction is important to us, and we’re here to help. ^Juvy

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

Hi, there. Thank you for sharing your feedback about the LG Washer (WT7900HBA) model. We understand how important it is for your washing machine to operate quietly and stay stable during cycles. Your insights are valuable, and we appreciate you taking the time to share them.

If the machine is moving around during spinning, we recommend checking that it’s level and that all four feet are securely adjusted to the floor. Sometimes, adding anti-vibration pads can help stabilize the unit and reduce noise.

It’s great to hear that you find it effective for small loads! If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help. We appreciate your patience. ^Juvy

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer

Hi, Lori. Thank you for sharing your feedback with LG Washer (WT7900HWA) model. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. In the meantime, you may visit https://www.lg.com/us/support/help-library/leaking-top-load-washer-CT10000010-1435251372507. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for taking the time to provide feedback on the LG Washer (WT7900HBA) model. We understand how frustrating it is that your washer malfunctioned after just 14 months of use. Please know this is not the level of quality and longevity we strive to deliver. We would like to investigate this further to understand why your washer was not covered under the Total Tech warranty. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha

Hello Sarah, We're sadden to hear such a experience. This is definitely not what we desire for you. Going forward, We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha

Hi there, Jenn. Thank you for sharing your experience with us. We understand how important it is to have a washer that operates reliably. While it’s unfortunate to hear about the issues you’ve faced with the on button on your LG WT7900HWA washer, we’d like to assist you further.
https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-steam-and-turbowash3d-technology-white/6492275.p?skuId=6492275
Please send us a private message on social media @LGUSSupport so we can explore potential solutions and provide the necessary support. Our team is here to help ensure your washer performs as expected.

We appreciate your patience and look forward to assisting you.
—Renzo

Hi, EliabeP. Thank you for reaching out and for taking the time to review the LG Washer (WT7900HBA) model. We understand that a loud washer can be disruptive and frustrating, as well as the issue with the stretching and tangling of clothes. This is not the level of performance we aim to deliver. We wanna help you out fixing these issues, please visit this link: https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT10000010-20150712816129. And in regards of stretches and tangling of the clothes issue, if the spin speed is too high for the fabrics in the load, it can cause excessive twisting and tangling. Adjusting the spin speed based on the type of laundry you're washing can help prevent this issue. If you find that the issue persists after following the provided suggestions and instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi! We've attached a link with more info as to why your washer may be making these noises; if the troubleshooting there doesn't help, please be sure to reach out with the second link below! https://www.lg.com/in/support/product-help/CT20150045-20152102436296 https://www.lg.com/us/support/contact ^Ian

This does not seem right. We understand how this must have been concerning for you. We would be pleased to look into this, but we must switch to a platform that allows for back-and-forth conversation. You can easily get in touch with us for your for your concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to help. -Cazz

We want to thank you for taking this time to communicate with us about your LG experience. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.

Hi, there. Thank you for sharing your experience with us. We’re really sorry to hear that your LG Washer (WT7900HWA) model arrived scratched and had issues with overfilling. We strive to provide top-notch products and excellent services to ensure a smooth experience. If you haven’t already, please contact Best Buy customer service at 888-237-8289, they should be able to help you with a resolution, including warranty options or assistance with an exchange if needed. For guidance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. As for the overfilling issue, it could be related to a number of factors like a malfunctioning water valve or a drain issue. Here are a couple of quick troubleshooting steps: Check the water inlet valve. Sometimes, debris or a stuck valve can cause the washer to overfill. Ensure that the valve is functioning correctly. Make sure the drain hose isn’t clogged and is properly positioned.
If you’d like to give the unit another chance and need help with troubleshooting or warranty support, please send us a private message on social media @LGUSSupport. We’re here to help resolve any concerns you have. ^Juvy

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Hi, there. We're truly sorry to hear about the issues you're experiencing with your LG Smart Top Load Washer (WT7900HBA) model. Thank you for taking the time to share your feedback with us. We understand how frustrating it must be to encounter problems right after installation.

Rest assured that we are committed to resolving this matter for you as quickly as possible. Our technician will do their best to identify the issue and get your machine up and running smoothly. For the meantime, kindly visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on-CT10000012-20150791852235. We appreciate your patience and understanding as we work to make things right for you. If there's anything else we can do to assist you, please don't hesitate to reach out to us on Facebook or X (Twitter) through @LGUSSupport, and we will be more than happy to assist you. ^Juvy

Hi, Iree. Thank you for sharing your feedback regarding your experience with the LG Washer (WT7900HBA) model. We understand your concerns about the poor experience with the unit and our service. We strive to provide high-quality products and excellent customer service that exceed our customer's needs and expectations. We want to make things right and ensure that your concerns are addressed. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy

Hi, there. Thank you for taking the time to review the LG Washer (WT7900HBA) model. We regret to hear about the issues you have been experiencing with the machine, even after replacing it. We understand how frustrating it must be to continue facing the same problems. We strive to provide high-quality appliances that meet our customers' expectations. Please know that this is not the experience we want you to have with our products. We would like to assist you further and address your concerns. Please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust in the future. ^Juvy