Customer Ratings & Reviews
- Model:
- WT7800CV
- SKU:
- 6329774
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. I had one delivered. Kept throwing error codes. Had a new unit delivered a week later, and the same issues are happening with the new washer. Everything pertaining to the codes has been checked and it’s definitely the washer. The only reason I’m giving one star is because the staff in store have been incredibly helpful. I will be returning and buying a completely different set.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Don’t Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 10 weeks and it’s not working. The LG service repair cannot get here for a month. I purchased there geek squad protection only to find out bestbuy cancelled it without telling me. I will never buy appliances from them again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Machine has been a big disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be contacting customer service regarding this purchase. The washer does not finish it’s cycles or skips them. Where the cycle time for a particular chosen load might indicate 60 minutes, it finishes in roughly 28 minutes. After some loads have finished there might be laundry detergent left in the soap dispenser. I always use less than the recommended amount of soap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Washing machine terrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st one we bought needed replaced within a couple months due to a sensor and imbalance in the drum. The one we have now creates a bad scum and mildew smell. It also builds up a residue on the inside of the drum that is impossible to get out. It has bad sensors that dont get your clothes wet enough to clean properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology - Graphite Steel. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had so many issues with a washing machine Have only used it about 5 times so far and every time the washer throws an error, and you have to restart the entire cycle again. If you select spin only, it somehow still adds water to the tank and rinses again. Cannot get through a single load of laundry without baby sitting it and watching for the error. Waiting to hear back from LG technicians to come take a look at it...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash well. Does not use enough water during wash. I could see as it was washing that there were items at the very top that were dry and could see the detergent on the top. Some items still had detergent after the cycle was complete. Also, does not let you adjust certain settings with some cycles.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Worst thing ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and it arrived defective. got a replacement a week later and got surprise surprise ANOTHER defective washer. So now I am stuck with 2 weeks worth of laundry and a defective washer because best buy wants to me wait another week to pick this worthless junk!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you received a defective unit.Please call BestBuy for follow up.This feedback will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of now washer has issues I’m on second repair due to error message on washer. Don’t know what’s going on. Very upset
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Venette
Leaves lint on clothes.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves lint on clothes. Very noticeable on black clothes. We don't dry everything in the dryer, so that doesn't remove the lint. We also don't want to line dry our clothes, then air dry them in the dryer. Shouldn't have these issues with how much we paid for the washer. LG "hints" did nothing to fix the issue. It's past the date of return and we don't know what to do at this point.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Struggling to get refund for damaged item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont Buy open box items .. the item arrived in damaged condition on multiple attempts . Returned without installation for the 2 attempts. 3rd attempt no one showed up. Cancellation of the order is completed without refund. Reached out to customer care several times but still I am not able to get refund even after 45 days...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
I would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Detergent dispenser frequently gets clogged and the presets make hard to wash laundry on cold water setting which is what most clothing manufacturers seem to recommend. I am sorry i spent so much money on such a disappointing product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Dont Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend. We had alot of issues with both the washer and dryer. Control board,drive motor both went out. Dryer got very loud. Best Buy in Granville,WV was great and understanding. They allowed me to do an exchange
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Richard.
We're genuinely sorry to hear about the difficulties you've encountered with both your washer and dryer. This is certainly not the experience we strive for.
We're glad to hear that Best Buy was able to assist you with an exchange. If you have any further concerns or need assistance with your new appliances, please don't hesitate to reach out to us via Facebook or X (Twitter) @LGUSSupport.
Thank you for sharing your feedback, and we apologize for any inconvenience this may have caused. —Kai
LG 5.5 Cu Ft High efficiency Top load
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can , I would like to give it a 0 star. After it finished washing , all the dirty item clung on clothes into vertical whites on my black cloth’s. This is the worst machine I tried and I returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
faulty machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received this machine and it did not work. the water would not drain so had to be using buckets. Could not get an exchange because either the best buy delivery truck broke down or some other issues..so have not been able to receive a working unit. I decided to try another brand..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer wrinkles really bad, leaves clothes all stretched out. Not a fan at all and wish I could return it. It was over the 14 days but my son was in ICU and wasn’t home so missed it all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Not a good washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 2 years before problems started. And before it became problematic, it did not wash well. Save yourself some headaches and pass on this washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Heidia. Thank you for taking the time to review the LG Top Load Washer (WT7800CV) model. We appreciate your feedback and we are sorry to hear about the issues you encountered with the washer.
We understand how important it is for a washer to perform well and provide reliable service. We apologize for any inconvenience caused by the problems you experienced after approximately 2 years of use. We strive to provide products that meet our customers' expectations, and we regret that this was not the case for you. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library. If there's anything we can do to assist you or if you have any further concerns, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
LG washing machine don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst - had 3 different technicians work on it after purchasing brand new ! Returned within a week - couldn’t get through one wash cycle without error message!! Buy a Whirlpool not LG !!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible and delivery guys did property damage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doest wash clothes well, spins fast that ripped clothes . Exchanged to different one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG washing machine. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Not enough water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not was clothes thoroughly. Will not put enough water in the barrel unless you have it set on “more water” and that is only 1 setting so if I want enough water to cover the clothes I can never use another setting. Very disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Junk lg
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the top of the line set, and after 1.5 years the electronic boards went out and the drum pin is twisting in two
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette