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Customer reviews

Rating 4.6 out of 5 stars with 1524 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are satisfied with the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer's cleaning performance, large capacity, and low noise level. Many also appreciate its ease of use and suitable size for larger families. Some customers have expressed concerns about the agitator, spin cycle, depth, and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,524 reviews
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had this machine at her parents house before we got married. After some research this one kept showing up as a good product. Went and ahead and purchased this for our home and 16 months later it is going great as expected. LG is usually a good company but one thing they are great at is washers and dryers.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer from LG

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. I got an LG pair washer-dryer. Very happy with this washer - it covers all the scenarios I can think of, easy to load from top, does an excellent job washing.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    But LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our LG washer! It is efficient and quiet. When our other washer cost more to fix than a new one would cost, we asked the repair man what he recommended. He recommended an LG and that is what we got.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Buy and experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with this washing machine. I have used it for quick, deep, and delicates. Energy and water saving. Clothes look great and clean. Would buy again. Especially like the price. Best buy staff made it easy to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Fit for a king, queen, and everything inbetween

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new washer after the old one broke down; this one fits mine and my family's needs perfectly! It's got a huge drum for our largest comforters and blankets, and cleans very thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife really likes it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pleased with our LG 5.5cu washing machine, and more importantly, so is my wife. We replaced a washer that worked, but was triggering "unbalanced" spin cycles. (It was a different brand.) This LG washer has not been unbalanced, and we've washed a dozen or so loads. The washer is in the basement, so the network connection to see the status of the washing machine has turned out to be a great feature. Bonus: it actually cleans better than our old "S" brand washer ever did.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We are thrilled to hear that you and your wife are pleased with your LG 5.5 cu washing machine! It's wonderful to know that the washer has been performing well and has not experienced any unbalanced spin cycles. We are happy to hear that the network connection feature has been useful for you, and that the washer is exceeding your expectations in terms of cleaning performance. If you have any further feedback or questions, please don't hesitate to let us know. Your satisfaction is important to us, and we appreciate your support of LG products. ^Cris. LG

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great, Does Bedding with ease we have 2 in the house

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd LG washer; I was so pleased with the other one that I had for 10 years with 5 kids and a mother-in-law using it every day of the week. Now we are empty nesters and I'm sure that this one will last for 20 plus years. Great product and I love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer works good nice and quite. This model is great

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Good machine for the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Big enough to tackle all my laundry. Would have liked a few more material selections, but have to use “ normal “ for everything. No selection for “casual” or “whites”.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 5 out of 5 stars

    Great Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this washing machine for about a year now and it still works great. Energy and water efficient. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love the WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer, it has so much room. I had a front loader previously. I don’t recommend front loaders. The best thing about this washer though is the WiFi capable. An app on my phone tells me that my wash is done. Love that.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes good very quiet and very large capacity. Great value

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, holds a ton of clothes but I still try and do lighter loads in hopes of keeping the machine in good shape. Lots of great setting options and love that I can watch the wash!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally replaced our decades old set, did a lot of research and settled on the LG washer/dryer set. LOVE LOVE LOVE them both! Easy install, very quiet and efficient. And they look beautiful too.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Love my washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. It's huge and does a great job. I had an affair style for a long, long time and was nervous to switch over but I'm very happy with the change!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my 15 year old washer, same brand, older model, with this washer. I love, love, love it! Several new features. King size comforter fits perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer. So far it seems to clean my clothes really well. The only reason I'm not giving it 5 stars is because after washing there is water left in the soap and fabric softner dispenser. Unless I am following it with a new load I have to tip the dispenser drawer to empty it out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a new washer, purchased my washer from your store and decided to come back. Good decision I like my washer, but I have a lot to learn about it’s many operations

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to communicate with LG about your experience with your LG appliance. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. Should you have any questions, or concerns for us, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki LG

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    LG Washer is tops in its category

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the see-thru window door in this top loading washer. It insures that the clothes are agitating properly The LG brand is excellent and cleans delicates as well as more rugged items efficiently.

    I would recommend this to a friend