Customer Ratings & Reviews
- Model:
- 50UP7000PUA
- SKU:
- 6458623
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, size, and color of the 50" Class UP7000 Series LED 4K UHD Smart webOS TV. They appreciate the great picture and sound quality, affordability, user-friendly setup, suitable size, and vibrant colors. However, customers are negative about the remote control, screen issues, limited HDMI ports, and slow performance. They find the remote control difficult to use due to its small size, have experienced cracked screens and blackouts, encountered issues with HDMI ports not registering, and noticed slow operation and storage limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Ok TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV wish the controler had back loghts as it look and feels inexpensive. Controler could be much better. The TV volume is poor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Volumn problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At 100% volumn the TV is still low. Much lower than all other 6 TV's in the house. Checked all setting and the volumn is low and on some station dificult to hear.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have received a defective TV because it freezes constantly and the connection goes in and out even though I have a good internet connection. Going to get a fire stick and hope that works because returning would be a pain. Great picture quality when it works though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Just ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok for the sale price . I wouldnt buy it again. Picture is not very vibrant and poor in a sunny room. Sound is ok for flat screen .
No, I would not recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but is only compatible with one web streaming. In order to get spectrum streaming you have to buy a roku.
I would recommend this to a friendSmall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize the TV is that small and tab placed it on the wall it is so small that’s all I can say
I would recommend this to a friendGreat for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price. Apps are a bit laggy at times but overall does the job.
I would recommend this to a friendGood but too few hdmi ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was exchanged not enough hdmi ports No issue with the tv or picture.
I would recommend this to a friendNot really impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but I need to have it switched out because of a defect not off to a good start
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks usage, I am disappointed in this particular TV.
No, I would not recommend this to a friendtv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv is not as good as i though it would be thank you
No, I would not recommend this to a friendSo so
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is only a few years old and keeps making a loud popping sound i am afraid its going to blow up. The picture is okay. The sound quality is horrible !!!
No, I would not recommend this to a friendWould never buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this TV unless you only plan to use it at night. The picture is terrible (almost fully black) if there’s any kind of sunlight in the room.
No, I would not recommend this to a friend- Cons mentioned:Speed
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is slow everything about it is slow like changing channels using internet is slow everything is a delay
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to improve this issue. ^Jennifer
TV doesn’t match the description i ordered
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description of this TV does not match the description, both size and model to the TV I was sent . Once again Best Buy sent a tv that lower quality to the one I purchased .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Another LG Disappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already stopped working after 6 months. A warranty doesn’t mean much when you’re having to wait on the product being repaired. Never again shall I buy an LG product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter, using @LGUSSupport, #VOC in your first message, your contact info and we will review your case and do everything in our power to expedite a resolution for you. Thanks. ^Jennifer
No manual password for wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok, function is ok, this rating is just because i dont like that i had to download the app to set up the internet connection. None of my connections have insecure WPS connections so to get wifi i had to install the app because it wont let you manually enter a password.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. Cant download apps and the woman in the store assured me i could. Tv is always buffering. Just dont like it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Best Buy has terrible support and is misleading
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn’t understand their own open box policies and their staff isn’t trained to understand them either. Both their online and phone support systems are a joke and any call to a store purposefully deflects phone calls to their overseas support line which is impotent to help you.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Vanessa
Not so smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television does not let me add the streaming apps that I am subscribed to. It is scheduled to be picked up and returned on Tuesday. This is completely unacceptable and all of your sales staff needs to know about this, as to advise customers to purchase a different television.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Try downloading the app from the LG Content Store (App Store). Press the Home button on the Remote control. Select the LG Content Store from the home page. Then choose the app you want to download to go to its dedicated screen. For a complete listing of available apps, please visit: https://us.lgappstv.com/main/tvapp. For further assistance, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. ^Venette