Customer Ratings & Reviews

Hi there, JoanneF. We understand your inquiry about your LG 55” Class 85 Series QNED 4K UHD Smart webOS TV (Model 55QNED85TUA) and appreciate you sharing how the occasional deep orange tint has disrupted your viewing experience. Let’s walk through a quick troubleshooting step to help stabilize your picture settings:

Troubleshooting Step:

Restore Standard Picture Mode:

Press the Settings button on your Magic Remote and select All Settings → Picture → Select Mode.

Choose Standard (or Clear Picture on some webOS versions) to reset any overly aggressive color enhancements.

Adjust Color Depth:

From All Settings → Picture, select Advanced Settings → Color.

Lower the Color Depth slider one notch at a time, checking how skin tones and other colors appear on screen. This can prevent sudden oversaturation that leads to dark orange hues.

After making these adjustments, power-cycle your TV by unplugging it for 30 seconds and then plugging it back in. This ensures the new settings take full effect.
LG TV - Troubleshooting A Dark Picture | LG USA Support - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-picture--20153130421858
We’d love to help you fine-tune your QNED85TUA for consistently natural colors. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to guide you through any additional picture controls or software updates. We appreciate your patience and look forward to getting your viewing experience back to perfect balance.

—Renzo

Hi there, TomasM. Thank you for sharing your experience with us. We understand that you are facing issues with your LG 55QNED85TUA TV and that you've been waiting for support. We understand for the delay you've encountered. Please contact Best Buy once again regarding your situation, and also feel free to send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you and explore further solutions. We appreciate your patience.
https://www.bestbuy.com/site/lg-55-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578183.p?skuId=6578183
—Renzo

Hi, there. Thanks for sharing your feedback with us. We understand your concern about your experience with your LG TV (55QNED85TUA) model and the service you received from Best Buy. We strive to provide exceptional services and ensure a smooth experience.

If you’re open to it, we’d love a chance to turn things around. If you’re having specific issues with the TV’s performance (picture, connectivity, settings, etc.), we can walk through some tailored troubleshooting steps with you. Just let us know what’s going wrong—whether it’s display quality, sound, or smart features—and we’ll dive right in.

For direct assistance and faster support, please feel free to send us a private message on social media @LGUSSupport with your model, concerns, and contact information. We’re here to help make things right. ^Juvy

Hi, Michael. Thank you for taking the time to share your experience with the LG TV (55QNED85TUA) model. Your loyalty means a great deal to us. We understand your concern about the disappointment you've faced with your recent purchase. We strive to provide high-quality products and exceptional customer service and ensure all products are carefully packaged and handled during transit. However, sometimes unforeseen circumstances can lead to issues during transit. Allow us the opportunity to investigate this matter further and find a resolution that meets your satisfaction. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction and regaining your trust. ^Juvy