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Customer Ratings & Reviews

Your price for this item is $1,574.99
The comparable value price is $2,499.99

Customer reviews

Rating 4.8 out of 5 stars with 103 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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Cons mentioned filter

There aren't enough negative mentions yet.
98%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality of the 55" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025). Many comments praise the vibrant colors and excellent image quality as a significant upgrade. The sound quality also receives positive feedback. Overall, the television is described as amazing and a wonderful addition.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-103 of 103 reviews
  • Rated 1 out of 5 stars

    Screen went out in 2 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen went out right after the 60 day return window. Best Buy won’t do anything for me, won’t be buying through them again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out to us. We understand how important it is for your LG TV (OLED55G5WUA) model to perform reliably, especially so soon after purchase.

      To help, we recommend starting with a power cycle: unplug the TV from the wall outlet for about 60 seconds, then plug it back in and turn it on. If the screen remains off, try pressing and holding the Power button on the remote for 10 seconds to reset the TV. You can also explore additional troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944. If the issue continues, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy LG

  • Rated 1 out of 5 stars

    DO NOT BUY FROM BESTBUY DELIVERY CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY FROM BESTBUY DELIVERY CUSTOMER SERVICE IS TERRIBLE!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out about your LG TV (OLED55G5WUA) model. We understand how important it is to have a smooth delivery and setup experience when purchasing a new product. In the meantime, if you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

      Once your unit is installed, a helpful step to enhance performance is to run the Picture Test in the TV’s settings menu. This feature helps confirm that the display is working properly and ensures you’re getting the best image quality. You can find more guidance on setup and care here: https://www.lg.com/us/support/product/lg-OLED55G5WUA.AUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy LG

  • Pros mentioned:
    Brightness, Oled quality, Picture quality

    Rated 5 out of 5 stars

    10/10!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I have to say is, WOW! Movies and shows are like watching them for the first time again. Even low quality netflix streams look good! It sounds awesome, too! Super bright, colorful, and perfect black levels. 10/10!

    I would recommend this to a friend