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Customer reviews

Rating 4.8 out of 5 stars with 933 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 933 reviews
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Not enough words.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are not enough words for this beauty of a TV. The picture is insane. The rich blacks, contrast, whites, and lighting are superb. The A9 processor is superior to all others on the market. The sleek slim design is like having a Bugatti hanging on my wall. There is no other OLED in the price range that can compare to this one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    LG C8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my Panasonic plasma zt60 in the living room. My wife and I were looking to purchase a tv for the bedroom with that type of picture quality. This LG c8 is a great tv. I was not looking into using the smart features of the lg c8, as I had plan on purchasing a smart device to connect to the tv. But when I started using the webos, there was no need to purchase anything else. The UI is very fast and has everything that we need (YouTube tv, you tube, Amazon prime). We use the remote more than we thought we would. I wish the remote was backlit. As of right now, there is no need for us to purchase a universal remote. The tv also works well with google chrome cast. I am thoroughly enjoying the LG c8 55 inch model.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding picture quality right out of the box. Had this TV for over 2 years now. Still working great. No problems and no burn-in problems either. But I don't use this TV for gaming. Plenty of brightness for me. Only window in the room is behind the TV. So no sunlight shines directly onto TV but room is bright. Even with all lights in the room off,, can still read all of the buttons on the remote from light of TV. Easily mounts to a TV stand. Easy to setup and get going. The 4K resolution is the best ever. Cheaper 4K TVs look grainy or have gaps. This TV is smooth and complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent excellent excellent tv!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don’t write reviews but maybe my review can help someone just like someone review helped me. Straight and to the point this tv is excellent. It shows perfect black levels. The black levels are so perfect it makes the rest of the colors pop esoically in dark scenes. This tv is bright not as bright as the QLED. I rather have a total balance tv then just a super bright tv. Don’t get me wrong the QLED is a great tv, I just think the lg c8 is better. The Dolby vision and high dynamic range is absolutely amazing. If you have a 4K DVD player with 4K movies or streaming some sort of 4K hdr content you will not truly see how amazing this tv is. The Dolby Atmos on this tv is surprisingly really good coming from just the tv. Of course if you want to really go all out I would consider a sound bar or if you really really wanted to go all out a 7.1 4K reciever. If you don’t need all that then the Dolby Atmos on the tv will work best for you. With gaming I found absolutely no lagging and game picture is insanely great. Have I people think the football was really on until I told them it was madden. Rather you have a ps4 or xbox one. These things are a beast on this tv. I hope this review helps at least one person. Just like all the other review helped me. Go get this tv don’t think about and you want regret it I promise

    I would recommend this to a friend
  • Pros mentioned:
    Oled

    Rated 5 out of 5 stars

    Stunning picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beautiful TV this is. I researched for months on which TV was right for me, the QLED or the OLED. I've only purchased Samsung TVs for the last 40years, it was difficult for me to switch brands, but the LG won out. I've had this TV for a few months now and it continues to dazzle my senses every day.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Uniformity issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 2017 LG B7 OLED and was wanting to replace it with this 2018 C8 OLED due to poor motion handling and minor vertical banding on the B7. The motion on the new model is definitely improved. I still found I needed to use TruMotion dejudder 3 but the alpha 9 chip in the 2018 C8 is noticeably smoother with this than the same setting on the B7. This is mainly why I'm giving the unit I got a 2 star rating instead of just a 1. It improves on something that could not be helped with the settings in the 2017 B7. And I'll save the worst for last, unless you can guess from the title and the picture I uploaded. Another real + on this year's model OLEDs (using the alpha 9 processor... the B8 will use last years processor) from LG is the HDR and Dolby Vision color handling out of the box. The one I'm playing with is much more natural and pleasing in this respect. The 2017 OLEDS need a lot of adjustment in HDR and Dolby VISION settings to make content (skin tones, bright colors) look accurate rather than super saturated. Vibrant doesn't necessarily mean "good". The 2018 C8 looks good on this type of content with very minor tweaking needed. I.e. take it off "standard" mode and into "cinema" and not much else really required. So on to the reason for the bad rating. As the caption on the photo states, the black monster crawling across the left side of the TV is not a shadow, all the lights in the room were off. It's a "clouding" defect at 5% gray. The screen is supposed to be solid dark gray. This anomaly was obvious on virtually any content with dark colors on that side of the screen, and especially solid colors like the dark gray background on the amazon prime app setup page... so I knew it was there within 10 minutes of setting up the unit. That is a very severe defect. It also has vertical banding showing a dark line on the right and, oddly, a horizontal banding line top left extending almost halfway towards the middle of the screen, which my camera could not capture. The corner of the 2017 B7 is just to the upper right of the C8 in the photo, and you could see the "5%" tag/label in the bottom left of the screen. On the C8 you could not see the 5% label because the screen fades to almost absolute black on the left side. On a white screen, this was not noticeable. I have never seen a display of any type with this kind of severe gray uniformity issues. And to see it on a TV that LG is suggesting retailers charge nearly 3,000$ US for, is disappointing. They will of course not all have this clouding issue, though most will have minor to moderate vertical banding which may or may not be visible in normal content. The commitment to product quality is not there from LG with these panels. You can be sure that Sony and Panasonic are contracted for batches of OLED panels from LG Display with much lower error % in panel uniformity tests from unit samples. In this way they don't have to test every panel before building a unit with it, but can get a good idea of how good a large shipment of them will be. LG Electronics however, seems to be taking whatever is left. Check a 5% OLED banding test off YouTube app out of the box. If the banding is minor and there's no clouding, you're lucky and you will never really be able to see any issues in normal content. You will have the best possible cinema and gaming large screen display currently available at retail. If you have a cloud like in the photo I submitted, it should be a total deal breaker. Nothing is ever going to look like it's supposed to on that portion of the screen.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Rated 5 out of 5 stars

    LG OLED 55C8PUA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the tv for four week and I'm very happy with it . It seems so differnt watching it,It is so clear it is like you are there in person. My old TV that I replaced was a top of the line Panasonic plasma,The picture on this TV is a much better picture. I can’t comment about audio because I hooked it up to a home theater. The remote control is very easy to use, it has a cursor type feature that makes navigation trough the screen a breeze. I personally love it. This LG offers 4K OLED content looks stunning, colors are vibrant and menus are well thought out (thank goodness, LG keeps making its WebOS even better than Android OS). Thank you for your devotion to quality, keep on innovating. One thing I would recommend to anyone is, the unpacking is a two person job, Best Buy offers a great video on how to do it, I also watched some YouTube videos. I have research over 8 months for a great Tv Oled. This TV worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Tv ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED tv is nothing but spectacular. I have have many TV.'s in the past but nothing stands up to this OLED. Even my wife likes it...yea. Check it out at Best Biy as the service is also proud of there equipment and handles customer very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great picture, fragile TV, settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is terrific with this TV, so far after a week of gaming a lot haven't noticed any image retention. The settings are nice as well but it can't get Pandora or cw seed and I'm sure some others. It also does not let you edit the no signal images or let you have it as just black. The biggest rating loss is the design. It's so thin at the top that it's impossible to carry/move and so fragile it's terrifying. The bottom half has the actual hardware and it isn't the same thinness throughout having it that thin on the top half is pointless and makes it impossible/scary to move and is still heavy on the bottom. They need to make it thicker at the top, just lightweight durable plastic or something so it doesn't add weight much but adds support so you can actually grab the corners of the TV to move it without breaking it. It's also pretty dang expensive.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey Scott, Thank you for your detailed review it is very important to us. I am happy to hear that overall you are satisfied with your television purchase. Although there are some setbacks such as the design you were not happy with. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Pros mentioned:
    Oled

    Rated 5 out of 5 stars

    Best TV ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can confidently say this tv has been the best tv I’ve ever owned. I don’t think I’ll ever go to non OLED. Amazing experience with this tv for movies and gaming. LG OLEDs do not disappoint!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Funny, almost two full years later, I can walk into any Best Buy/electronics store and to this day, this is still the best tv you can buy. That’s crazy but 100% true. Sure the newest ones have updated hardware and software but in reality there’s almost no difference. Best purchase ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED is a thing of beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't typically write reviews but thought this TV is worthy of one. I picked this up and installed it today. The screen is absolutely gorgeous, I was honestly going to go with a cheaper TCL but decided to spend the cash to go with the best technology on the market. I have zero complaints. Love the art screen saver by the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best OLED TV SO FAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of my favorite TVs of all time. When it comes to burn in with this OlED tv there are setting in the tv that can prevent from burnin. Definitely ask your Best Buy representative on how to go to the Settings and look up Rtings.com for more information on this TV. You will be Intrigued.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best TV ! period ,

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got the chance to own the best TV of all, i may no get the latest model, but this is til present one of the best clear images i ever seen, luckly i got a bargain on this and brand new in box, what else could i ask for !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    World Class TV! The BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV puts the BEST in BestBuy. This TV sees a heavy amount of gaming and 4k Movies. I put inside my office for when I need to unwind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Television!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful colors, stunning resolution and clarity. Controls are intuitive and easy to operate. I simply love this television!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a upgrade for my loft, surprised by all the extra channels when using an antenna and WiFi. Cord cutter helper.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    LG will not honor your warranty. BEWARE.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I'd like to say that the picture quality of OLED overall is amazing. You will not get a better picture in a dim or dark room from any other TV technology such as VA or LED. The contrast is amazing. Pure blacks. Now for the bad. If you ever have any issues with your TV, LG will do everything to not honor the warranty. They will send out a 3rd party tech from various companies. Some of these techs are not savvy at all when it comes to technology (the tech I got did a factory reset on my TV from the service menu which wiped out every setting including the helpful "total power on time" counter). They then have the tech do a video conference so that they can see the issue. This is a poor way of doing warranty service for many reasons. The main one being how difficult it is to show a problem using a compressed webcam feed. The problem I have is very poor uniformity. The left side is darker than the right, the left side has a red tint, and also the left side has a dead pixel, all of this along with the typical vertical bands that OLEDs suffer from. In addition, my TV has now been freezing and I can't help but to think that maybe the tech screwed something up in the service menu. My warranty claim was denied and I'm now being asked to pay for any service. I do not recommend LG as a company, but if you do decide to buy one, make sure you pay the premium for a 3rd party warranty because LG will not stand behind it's products if there is any defects.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That's not good and doesn't sound right! We're sorry to see that you've run into these issues with your TV. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Rated 5 out of 5 stars

    Freakin Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absofreakinlutely love this TV. Best TV that I have had up to this point. A must have.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Awesome TV!!! A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had one of the original Samsung curved 55in 4K TV's. I had nothing, but problems with it. The OS was terrible, it was super slow, and had major backlight issues. The TV should have lasted much longer. I called Samsung to see if they would give me a discount on a new one and they blew me off. Sad especially since all my electronics are Samsung. Surprised me how they blew a loyal customer off like that. So I decided to try a Sony X900F 65in first. I wanted a bigger TV and didnt want to pay the 2500 for a OLED 65in. I saw many good reviews on it and the BestBuy staff said they are awesome TV's with the new processors and full array backlight. However, I think I got a lemon the picture was terrible especially on upscaling content from DirecTV. Heck my Samsung with backlight issues had way better upscaling. I tried every setting combo along with the preset settings and it was all terrible. Even with HDR content I was not impressed. I also had issues with the digital optical audio and screen mirroring audio as well. So I went through the terrible process of reboxing it and driving an hour back to BestBuy to return it. Which BestBuy made painless and easy why I always go with them. They always take care of their customers IMO. Anyways, I Decided to go back down to a 55in so i could afford the OLED. Still super expensive, but if you have the money there is no other way to go. I cannot say enough about this TV. The picture quality in HDR content will blow your mind away. I ran a digital optical out to my Yamaha surround sound system and the sound quality is amazing. The TV is also super bright for an OLED. They say the A9 processor and this new panel really brings brightness to the OLED. I have a big window that faces the sun in my TV room and this TV has no problems with keeping up with the bright room. So if you are thinking on going QLED for brightness I think this TV has more than enough for most people. The picture I swear is better than real life. The OS, Menus, and Remote are simply awesome as well. The magic remote feels solid and is a pleasure to use. The voice control is spot on and easily recognizes what you say with accuracy on the remote as well. I'm also impressed with the TVs speed you can switch between inputs and apps super fast with near to zero lag. So, in conclusion if you are on the fence of spending that extra 300 to 400 dollars to go OLED over the top end LCD TVs and you have the extra money. Pull the trigger you will not regret it. No buyers remorse here despite the overtime I'll have to work to pay for it lol. Another thing I love about BestBuy the 0% financing makes items like this more attainable for the general population. Thanks again LG and BestBuy.

    I would recommend this to a friend