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Customer reviews

Rating 4.7 out of 5 stars with 449 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 449 reviews
  • Rated 1 out of 5 stars

    WE REALLY REGRET THIS PURCHASE!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost ready to return it, or just throw it in the trash. Remote is DIFFICULT, ANTI-INTUITIVE. CAPTIONS are CRITICALLY IMPORTANT for us. LG channel doesn't have them AND THIS TV requires programming them on EVERY MOVIE, EVERY EPISODE, as master CC DOESN'T WORK. Typing in a search, DOESN'T ALWAYS RESPOND - SUPER FRUSTRATION.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, James. Thank you for reaching out to us. We totally get how much you love your LG TV (55UA7700PUB) model for a smooth viewing experience, especially with captions being such a key feature.

      For those captions, just hit the Settings button on your remote, go to Accessibility, and then Closed Captions to make sure the master CC is turned on. If you still can’t see the captions on LG Channels, it might be because the broadcast source isn’t providing them. For a bit more help, check out https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-closed-captioning--20153163621897.

      And about the remote, you can make navigating a breeze by downloading the LG ThinQ app on your smartphone. It lets you control the TV in a more relaxed way and even type searches right from your phone.

      If you’re still having trouble, feel free to send us an email at [email protected], and we’ll be happy to help you out. ^Juvy LG

  • Rated 1 out of 5 stars

    White light glowing up from bottom.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV based on it having the best picture of all the tvs in this price range on the shelf. Less than a month and a half later there's white light glowing up from the bottom. It's past the laughable 2 week return period. I guess the companies got their money for this cheap garbage.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Adam. Thank you for sharing your experience with the 55UA7700PUB. We appreciate you taking the time to provide feedback—it’s incredibly valuable as we continue to improve our products and services. That white light issue you're describing sounds like backlight bleed, which can sometimes occur depending on panel alignment and brightness settings. Although, you may access this link as this can be also related to your concern: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you'd like to share additional details or need further assistance, you're welcome to email us at [email protected].

      -Avril LG

  • Rated 1 out of 5 stars

    Bad idea tv 55” TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time I had walked both the 75 inch LG TV for the living room works perfectly in there. Now, when I got the 55 inch on the same day at the same time, both bought with Cash, they do not have warranties unless you want to pay for them and instead of them explaining that before you buy something from them, it’s too late. I bought the TVs brought them home got them hooked up. Everything‘s working fine. I noticed that the 55 inch TV is a little too big and I was wanting to go to the 50 inch when I called to ask them for an exchange they told me I only had 15 days and I was at the 16 day mark and said there was nothing I could do except come buy a new TV……… most i’m professionalservice I have ever had buying something over a grand. No one reached out to me with my confusion or the fact that I was upset they did not care.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Joey. Thank you for sharing your experience with your LG TV (55UA7700PUB) model. We appreciate you taking the time to explain what happened with your purchase and exchange request. While your unit is working fine, we understand how important it is to feel confident about warranty coverage and return policies.

      For your model, you can always register the TV on our official site to ensure you receive updates and support options: https://www.lg.com/us/support/product-registration. As a helpful step, we recommend checking Best Buy customer service at 888-237-8289 return and exchange policy directly. For more details, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.

      If you’d like us to look into your situation further, please send us an email at [email protected] so we can assist you directly. ^Juvy LG

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv bought it for my bedroom easily connected to internet great picure quality easy to navigate, remote is a lil to small for all the buttons but over all i would recommend this TV for price and quality picture and sound and ease of set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Picture, My Ears Aren't Invited to the Party

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this TV for a little while now, and overall, I'm pretty happy with it. The picture quality is definitely a major highlight—the 4K looks great, and the colors are really vibrant. For the price, you're getting a fantastic visual experience. However, where it falls a bit short for me is the sound. While it's decent on its own, I've noticed some issues, especially when I try to connect external speakers via an optical cable. There's a definite lag or a slight delay that's noticeable and can be pretty annoying, particularly when watching movies or shows. I was able to find a partial fix by messing with the settings and using the "LG Sound Sync" option. It helps, but it doesn't completely eliminate the problem. It's a bit of a bummer to have to troubleshoot a new TV like that. So, my take is this: if you're primarily focused on a great picture and are okay with using the TV's built-in speakers or a sound system that doesn't rely on optical, this is a solid choice. But if you're like me and were hoping to easily integrate a soundbar or receiver via optical, just be aware that you might run into some audio sync issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG THE BEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Easy Set up. Quality picture. Very light too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG- 55"-UA77 LED SMART TV 2025 WAS A GOOD BARGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY TO CONNECT AND GET RUNNING. REALLY NICE PICTURE, SOUND VERY GOOD - DIDN'T NEED SOUND BAR. VERY GOOD SIZE - NOT TOO LARGE, CONTROLS EASY. GETTING A SWIVEL STAND WAS NOT EASY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG UA77

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, reasonably priced. Picture quality is very good. Connects to wifi easily. For small rooms it is a great fit. For the price you will not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, easy set up, lightweight for physical loading/unloading/unpacking, audio good, easy on screen set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 love the quality and size the volume could be increased but it’s good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love my television. The caption is amazing, color contrast and features are phenomenal!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents. It's a huge upgrade from their 12 year old plasma screen TV (and about 1/5 the weight). It does everything they need and has a great picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good pick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, good design features, color is vivid, and easy to set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" perfect size!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful clear picture! Easy to set up & light weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LGTV in bedroom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good picture/remote easy to navigate/set-up was smooth/sales person at store was very helpful & polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this TV as a family Christmas present this year. We love the picture and the upgraded size! The sound quality is great! This is an excellent TV for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great picture and fits perfectly in the area that I needed it. It is easy to set up. It was a great price as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rafeza

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is excellent looking, picture quality is crystal clear , sound quality outstanding. I am very pleased to buy this. And really thankful to best bye.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Incredible value. Phenomenal set up with easy to make adjustments. Should’ve bought the 65”. Sound quality isn’t the best, but that’s a moot point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was perfect in our room you can never go wrong with LG

    I would recommend this to a friend
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