Customer Ratings & Reviews
- Model:
- 55UN7000PUB
- SKU:
- 6417300
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, and price of the 55" Class UN7000 Series LED 4K UHD Smart webOS TV. They appreciate the excellent image, great picture, and good sound quality. The TV is also considered to be a great value for the price. However, customers are negative about the remote control, lack of apps, lack of Bluetooth, durability, and color. They find the remote controller difficult to use, are disappointed by the limited app selection, and wish the TV had Bluetooth connectivity. Additionally, some customers have experienced durability issues and find the colors to be not very bright.
This summary was generated by AI based on customer reviews.
So Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this TV, and which I had made a better choice. It doesn't work with my cable provider and we've had to incur additional expense to purchase Apple TV. That would be ok, if the TV didn't shut off constantly and take several tries to get connected and on. We had a less expensive Roku TV before this one, and never had another problems. I wouldn't recommend this at half the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
My brand new LG freezes up right out of the box!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my families enjoyment. The first day after installation and the first movie we watched, the TV froze up right before the conclusion of the movie. Not a fluke in day two we were watching another movie and again right before the conclusion of the movie the TV froze up. The Geek Squad has been called let’s see how they handle this brand new TV that is not working right out of the box!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Team poor viewing angle!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not that this TV is universally terrible, it has nice smart features and the menu navigation is middling. But the viewing angle, particularly in a dark room during dark scenes is atrocious. You have to be almost directly in front of the tv to make out any definition during those dark scenes. It's pretty much the only reason to hate the tv, but it's enough to get me to return it. So one star.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
55 inch LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new tv is really nice. Great picture! This was a really nice upgrade from old tv.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Wifi orbi issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with orbi routers LG please fix this immediately!!! Would recommend but wifi issue are weaknesses
I would recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Impossible to use for gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's a very obvious and distinct stutter when playing games and no way to adjust the Truemotion settings. The game setting is washed out and dark and there don't seem to be any options to manually adjust picture settings like brightness, sharpness, etc. I can NOT use this for HD 4k gaming on a Switch or PC. I will have to return this as it's only good for watching TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
SLOW SLOW SLOW
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV IS SO SO SLOW. Picture is fine. That’s about it. Would not purchase again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. Takes a long time to connect. Doesn't connect to all the apps.
No, I would not recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for month or two perfect then it’s started to dye out .. it keeps turning off ...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. (Only use if applicable)
You can contact our Customer Support at 800.243.0000.^Venette
Try Something Else
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Samsung and Vizio TV's in the house. Thought I would try the LG. It is, by far, the worst streaming experience. Airplay appears not to work, the interface is brutal to use, and the lack of some mainstream options for streaming (HBO Max) aren't natively available.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Worst TV ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy! WiFi connection problems! WebOS problems (User Agreement not downloading nor able to accept to enable important features). Go to YouTube and find how many videos regarding those issues. Thousands views and thousands more likes meaning there are lots... LOTS of people having issues! Also, construction quality is poor... you got what you pay for!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Slowtv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy such a low refresh rate tv. It is garbage when you watch anything that moves fast.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
LG and Best buy...not a good pair.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of junk. None of the "tech" aspects work. LG tech support stated that I needed to buy a hard drive and USB cord to finish a software update that couldn't be sent over WIFI. Best Buy support said to return it and they were equally useless. Buyer beware, do not rely on Best Buy or LG support. You are on your own.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not compatible..notworking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't log into Netflix or Amazon prime account.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked about 4 or 5 hrs before the LG screen came on and stayed on and best buy was not much help , btw i usually dont leave reviews but maybe this will help out the next person thinking about buying a LG tv from best buy,
No, I would not recommend this to a friendHorrible Legs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would advise against purchasing this TV. The legs are horrible. You can read the reviews online. We returned it and will be getting on that has more stable legs. If you’re going to mount the tv, then I would say it’s a decent tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Lg tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is skipping audio in and out, constantly. I have to put on CC in order not to miss what is being said. I have 3 other lg’s in the house and they work perfectly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Purchase the Extended Warrenty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV 9.2.20 and on 1.17.21 I have a flickering multi-color band at the bottom that is said to be a "common issue".
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. (Only use if applicable)
You can contact our Customer Support at 800.243.0000.^Venette
do not buy this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my Samsung better easier to hook up. Will never buy LG again. Do not like picture, my older tv that was not 4K or smart tv came in better! Wow! that should tell you everything! Hard to hook up and set up sucks!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
OUT THE BOX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand appeared to be glued together and missed by the Greek Squad since this was a certified OUT THE BOX purchase. Very disappointed because I had to load it up and travel back to the store and no TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette