Customer Ratings & Reviews

Hello there. Thank you for your feedback regarding the 55UT7570PUB TV remote. We understand that you find the remote not user-friendly and that navigating frequently used buttons has been challenging. It’s essential for our customers to have a seamless experience, and your input is valuable for us to improve. For reference, you may access these links related to your concern: https://www.lg.com/us/support/pdf/remotes/2020-Magic-Remote-MR20.pdf and https://www.lg.com/us/support/help-library/lg-tv-how-to-use-the-quick-access-buttons--20153207569609



If you have further questions or need assistance, please don’t hesitate to reach out. You can send us a private message on Social Media @LGUSSupport, and we'll be glad to assist you further.

Thank you for your understanding, and we appreciate your patience as we work to enhance your experience!
—Avril

Hi, Lisa. Thank you for sharing your experience regarding the LG TV (55UT7570PUB) model, and we understand your concern about a product that doesn’t meet expectations, particularly when it's for someone as important as your 90-year-old dad. We strive to provide high-quality products and ensure a smooth viewing experience. We want to help you sort this out, so here are a few extra steps you might want to try: First off, consider clearing the cache of the apps you use most often. This can help clear up some space and might ease any memory-related hiccups. Also, check if the TV’s software is up to date—sometimes, updates can fix those pesky underlying issues that cause memory problems. For some guidance, feel free to visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. And don’t hesitate to send us a private message on social media @LGUSSupport with your TV’s details. We’re here to help you troubleshoot this directly. ^Juvy

Hi, there. Thank you for sharing your thoughts about your LG TV (55UT7570PUB) model. It’s great to hear you’re enjoying watching The Sopranos! We strive to provide high-quality products and ensure a smooth viewing experience. Regarding the bright spots you're noticing during dark scenes, it sounds like it could be a common occurrence known as "local dimming" or "backlight bleed," which can sometimes happen with certain LED panels. This is especially noticeable in dark scenes when the backlighting doesn't adjust perfectly to the content.

As a first step, we recommend checking your TV’s settings for any adjustments related to picture brightness or backlight settings. You might want to try lowering the brightness or switching to a different picture mode to see if that helps. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545.
If you’re still noticing the issue, please send us a private message on social media @LGUSSupport, and we’d be happy to explore additional options.

Thank you again for your feedback, and we hope you continue enjoying your show. ^Juvy

Hi, there. Thanks for your feedback on the LG TV (55UT7570PUB) model. We hear you—the Magic Remote can certainly elevate the experience with its intuitive features and convenience. While it’s not bundled with every model, many LG TVs remain compatible with it and support its functions if purchased separately.

For enhanced control, you can also explore LG’s ThinQ app, which offers smart remote features directly from your smartphone, giving you added flexibility and convenience.

For help confirming compatibility or learning more about the options available for your unit, please send us a private message on social media @LGUSSupport. We're here to assist. ^Juvy

Hi there, SusanS. Thank you for sharing your positive feedback with us. We're thrilled to hear that you love the picture quality of your 55UT7570PUB TV!

We understand your inquiry regarding the muffled sound. One troubleshooting step we recommend is to check the sound settings on your TV. Try adjusting the sound mode to "Standard" or "Cinema" for a more balanced sound experience. You can also check if any external devices, like soundbars, are connected to ensure optimal audio quality.
https://www.bestbuy.com/site/lg-55-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578186.p?skuId=6578186
Please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your feedback and look forward to helping you get the best sound performance possible.

—Renzo

Hi, there. Thank you for your feedback on the LG TV (55UT7570PUB) model. We understand your concern about your unit isn't allowing you to download content, and we’re here to help get that resolved. We strive to provide high-quality products that exceed our customer's needs and expectations.

If you're unable to download anything through the LG Content Store, start by checking that your TV is connected to a strong internet connection by navigating to Settings > Network > Wi-Fi Connection. If the connection is stable but issues persist, try performing a Power Cycle: unplug the TV for 1 minute, then plug it back in and turn it on. Next, go to Settings > Support > Software Update and ensure your TV has the latest firmware version installed, as updates often resolve app and download-related bugs. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

We want to make sure your TV is performing the way it should. Please send us a private message on social media @LGUSSupport so our team can walk you through more solutions or look into your case further. ^Juvy

Hi, Michael. Thank you for taking the time to share your experience with the LG TV (55UT7570PUB) model. We're glad to hear that you were enjoying the TV—it’s definitely designed to deliver a great viewing experience. That said, we understand your concern about running into a motherboard issue so soon.

Since your TV is just 4 months old, it should still be under LG's limited warranty, and we’re here to help you sort this out quickly. To start, why not try unplugging the TV for about a minute? Then plug it back in and turn it on. It’s a simple reset, but sometimes it can clear up those little glitches.

Feel free to send us a private message on social media @LGUSSupport, and our team will guide you through the next steps or help with a service request under warranty. We want to make sure you’re back to enjoying your TV in no time. ^Juvy

Hi, Mary. Thank you for sharing your experience with us. We’re so happy to hear that you love your LG TV (55UT7570PUB) model, but we understand your concern about what you faced with the customer service at Best Buy. We strive to provide exceptional services and ensure a smooth experience.

To assist you moving forward, we’d recommend reaching out to Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you still need help, please don’t hesitate to send us a private message on social media @LGUSSupport, and we’ll be happy to guide you through any questions or concerns you may have.

We appreciate your patience, and we’re here to make sure you get the support you deserve. ^Juvy

Hi, Shirley. Thanks for sharing your feedback with us. We appreciate your feedback on the LG TV (55UT7570PUB) model and understand your concern about the unit that didn’t meet your expectations. This model is meant to deliver solid 4K performance without breaking the bank. We always aim to provide reliable, high-quality products and want to make sure our customers feel they’re getting great value for their money. If there were any specific issues that led to the return—like display concerns, software responsiveness, or sound quality—we’d love to hear more about it and see how we can make things better.

Feel free to reach out to us directly on social media @LGUSSupport with any details. We're here for you. ^Juvy

Hi, Bill. Thank you for sharing your experience with the LG TV (55UT7570PUB) model. We understand your concern about the picture quality and remote don’t meet your expectations. We strive to provide high-quality products that exceed our customer's needs and expectations. For improved contrast, we recommend adjusting the picture settings, such as the brightness, contrast, and sharpness, to better suit your preferences. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. Additionally, the remote can be more intuitive when paired with the correct settings; we suggest checking the User Manual for tips on optimizing remote functionality.

If you need further assistance or would like more guidance, please send us a private message on social media @LGUSSupport. We’re here to help make sure you get the most out of your TV. ^Juvy

Hi, James. Thanks for reaching out. We understand the importance of your LG TV (55UT7570PUB) model delivering a smooth and responsive experience, and we’d love to help get things running more efficiently.

To start, we recommend checking for the latest software update on your TV. You can do this by going to Settings > All Settings > Support > Software Update > Check for Updates. Installing the latest firmware can often improve performance and stability. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like us to take a closer look or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Doura. Thank you for reaching out. We appreciate you sharing your experience with the LG TV (55UT7570PUB) model. We understand how important it is to receive your product as expected, especially when you've completed your purchase.

While delivery and refund processes are typically managed by the retailer, we recommend confirming the shipping status and refund eligibility directly with Best Buy customer service at 888-237-8289. You can also visit https://www.lg.com/us/tvs/lg-55ut7570pub-4k-uhd-tv for setup guidance and product details once your unit arrives.

If you'd like us to assist further or help coordinate with the retailer, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi. Cathy. We appreciate you reaching out to us. We understand your concern about the remote for your LG TV (55UT7570PUB) model. We strive to provide high-quality products that exceed our customers' needs and expectations. So, good news! This TV works with Alexa, but just a heads up—it doesn’t have a built-in microphone or a dedicated Alexa button on the standard remote. To use voice commands with Alexa, you’ll need to connect the TV to an Alexa-enabled device like an Echo Dot or Echo Show. Once you’ve got that set up through the Alexa app, you can control your TV using voice commands from that device.

If you need help setting it up, go to Settings > Connection > Link to Devices for Voice Control on your TV and follow the prompts to link your Amazon account. You can also check out this helpful video: https://www.youtube.com/watch?app=desktop&v=sB_DcHKZmIA.

If you need any assistance or have more questions, feel free to send us a private message on social media @LGUSSupport. We’re here to help make your experience as smooth as possible. ^Juvy

Hi, Jennifer. Thank you for sharing your thoughts with us. We understand your concern about your LG TV (55UT7570PUB) model, feels slow to load and when features like the LG Channels aren’t as intuitive as you’d expect. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. For the slow loading issue, we recommend checking if there are any software updates available for your TV. Sometimes, updating the system can improve performance and speed. You can check for updates in the settings menu under All Settings > General > About This TV > Check for Updates. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Regarding the LG Channels, if you’re finding the interface confusing, try accessing the channel list and organizing your favorites for quicker access. You can also try resetting the LG Channels app (under Settings > Apps > LG Channels), which can help with any navigation glitches.

If you’d like further assistance or need help with additional troubleshooting, please send us a private message on social media @LGUSSupport. We're ready to guide you through the steps or explore other solutions to enhance your TV experience. ^Juvy

Hi, Garrison. Thank you for reaching out and sharing your experience with your LG TV (55UT7570PUB) model. We understand your concern about encountering unexpected costs for installation. We strive to provide exceptional customer services and ensure our customers are well informed and supported throughout their purchase journey. To help make sure everything is set up correctly, we recommend double-checking the installation requirements listed in the user manual or on our website. This can provide clarity on what’s needed for a successful setup. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you have specific questions about your TV or need assistance, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re here to help and want to ensure you have the best experience with your LG product. ^Juvy

Hi, there. Thank you for sharing your detailed feedback on the LG TV (55UT7570PUB) model. We appreciate both your positive and constructive comments and understand how important it is to have a television that functions flawlessly. We aim to provide top-quality products for a great viewing experience. Here are some tips to address your concerns: The magic remote can enhance your user experience with extra features. Adjusting the picture settings, such as contrast and brightness, can improve dark scenes. Keeping apps updated and limiting the number of installed apps can help the TV run smoothly. Adjusting settings like backlight and contrast can make viewing more comfortable if the brightness is too strong. For more assistance, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. Reach out to us on social media @LGUSSupport for further help. Your feedback is valuable in helping us improve our products and services. ^Juvy