Customer Ratings & Reviews
- Model:
- 55UT7570PUB
- SKU:
- 6578186
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class UT75 Series LED 4K UHD Smart webOS TV (2024) for its great picture quality, ease of use, and crisp colors. Some customers have expressed concerns regarding the remote control design and the responsiveness of the TV. A few customers reported issues with the TV software and menu speed.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product excelent image excellent sound good picture
I would recommend this to a friend LG UHD 55UT75
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this television to my older LG model. Iwould recommend this television to a friend. The model was easy to set up to streaming with my local Spectrum service.
I would recommend this to a friendDefective LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in June from Best Buy in Oxnard. Initially the TV worked great and looked good. Unfortunately on August 1st the TV died. Talked to Best Buy about it for possible repair or replacement but as a manufacturer defect it has to go through LG to be replaced. I assume that’s typical. It’s going to take weeks to refund or get replaced. Not a good experience with either LG or Best Buy. I’d be very hesitant to buy another LG because of this, and Best Buy was less than helpful. Sony has been my go to for tv’s for years and has always been great quality, but you pay for it. This is a fairly inexpensive tv and as they say you get what you pay for sometimes. I was hoping for great value, instead just got a headache!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (55UT7570PUB) model. We understand that you are encountering issues with your unit. We strive to provide reliable, high-quality products, exceptional customer service, and ensure our customers receive the best value for their money. For troubleshooting, please try performing a power reset by unplugging the TV from the wall for about 60 seconds and then plugging it back in. Sometimes this can resolve power issues. For additional information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If you need more assistance, please reach out to us on social media @LGUSSupport. We're here to help find suitable solutions with you. ^Juvy
Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy purchase sales person answered all my questions i recently ordered the remote for the tv
I would recommend this to a friendTV Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the recebt purchase of my TV from Best Buy
I would recommend this to a friend- Cons mentioned:Responsiveness
Worest TV ive ever onwed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worest TV I have ever onwed. If i could give zero stars I would. Id rater wtach 5V on a old black and white tv over this grabage TV. Audio goes out constantly. There is a terrible lag when you go to open apps or move around the home screen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for sharing your feedback with us. We understand your concern about your experience with your LG TV (55UT7570PUB) model. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
For the audio dropout problem, it may be worth checking if your TV’s software is up to date. You can do this by going to Settings > All Settings > Support > Software Update. This will ensure you’re running the latest firmware, which could help with any audio or lag issues. For additional help, visit https://www.lg.com/us/support/help-library/lg-tv-tv-has-no-audio--1434730408184.
For the lag when opening apps or navigating the home screen, you might want to try clearing the cache for the apps or even performing a soft reset by unplugging the TV for about 1-2 minutes, then plugging it back in. This can sometimes help improve overall performance.
If these steps don’t solve the issue, please send us a private message on social media @LGUSSupport, and we’ll work with you to find a solution. ^Juvy
- Cons mentioned:Remote control
no magic remote available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but does not have a magic remote for the 2024 model so you cannot control your cable box
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that the remote control for your new LG TV 2024 model is not compatible with your cable box. I understand how frustrating that must be for you.
Let me start by acknowledging your frustration and disappointment. I can imagine how excited you were to get your new TV, and it's disappointing to find out that it doesn't have the magic remote feature you were expecting.
First and foremost, I want to assure you that we're committed to providing the best possible experience for our customers. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Salesperson gave false info and support won’t help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV at Sioux City ia Best Buy and was told by sales person it would work with Direct TV. Got it home and won’t work you can’t download the App. Called and couldn’t talk to the store it goes to call center. Now we have to drive back 2 hours each way to return. Ridiculous that sales person doesn’t know what they are talking about. Best Buy call center wouldn’t do anything just kept saying take it back to store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AngelaD. Thank you for taking the time to share your experience with us. We understand your inquiry regarding the LG 55UT7570PUB 4K UHD Smart TV and the difficulties you faced after learning the DIRECTV app isn’t available for download. We’d like to clarify that while LG TVs support a wide variety of popular streaming apps through the LG Content Store, availability may vary depending on the app provider’s support for the webOS platform.
We recommend checking the LG Content Store directly on your TV to confirm which apps are compatible. If an expected app like DIRECTV STREAM isn’t available, you can still access live TV through a DIRECTV set-top box connected via HDMI. For app issues, try going to Settings > All Settings > General > System > Location > LG Service Country, temporarily switching to another region, then switching back to the U.S. to refresh the app store. Make sure all User Agreements under Settings > Support > Privacy & Terms are accepted, as missing agreements can affect app functionality.
LG TV - Troubleshooting Premium Apps - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217
Although this model was purchased through Best Buy, we’re more than happy to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will look into this with you directly. We appreciate your patience and are here to help. —Renzo
Worst TV I’ve Owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Vizio I bought back in 2011 that outperforms this TV in almost every aspect. The only thing this TV has on the Vizio is that this one is 4K. The 4K is lousy at best, gaming on this TV will make you feel like you’re telling someoen else what buttons to push because it lags so bad. It’s very selective on what content it wants to show in 4K. I have a brand new Series X and gigabit wifi but yet the only app that would display 4K is Apple TV. I will never be buying another LG “AI Thin Anything.” I’ve been a die hard Samsung guy and it will definitely stay that way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Emister. Thank you for sharing your experience with the LG TV (55UT7570PUB) model. We understand your concern about a new TV doesn't meet your expectations, especially regarding performance in gaming and 4K content. We aim to offer top-notch products exceeding our customer's needs. To improve your gaming experience, we recommend checking the Game Mode settings on your TV, which can help reduce input lag. Additionally, ensure your HDMI cables are high-speed and compatible with 4K to maximize performance. If you continue to experience issues, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience and hope to help enhance your viewing experience. ^Juvy
Good tv, lousy setup software is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The initial setup programming is full of bugs, gets stuck, hard to complete, and LG support was of no help! No documentation is another issue on this. I was somehow able to complete it by trying various things, but spend 1 1/2 hours trying to get through it. Even with 37 years as a software developer it gave me problems! LG should fire the programmers who designed it! Even putting the stand legs up was confusing. ,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello Ken. Thank you for sharing your detailed feedback on the LG 55UT7570PUB TV setup process. We understand your frustration with encountering bugs and difficulties during the initial programming.
To assist you further, please send us a private message on our social media platform via @LGUSSupport. Our team is committed to providing guidance and support to ensure a smoother setup experience for you. We value your expertise as a software developer and will work diligently to address any issues you've encountered. We appreciate your patience and look forward to resolving this matter promptly. ^Sam
Unusable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this Tv last week and you would think it’s 15 years old. The lag is so bad that the Tv is absolutely unusable. Going from Netflix to home page takes over a minute. Fully updated software and nothing else I can do. I have never seen anything like this in my entire life.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jillian. Thank you for sharing your experience with us. We understand your concern about the significant lag on your new LG TV (55UT7570PUB) model. We aim to offer top-notch products and ensure a smooth and seamless viewing experience. Since you've already updated the software, here are a few additional troubleshooting steps you can try: Restart the TV. Ensure that no unnecessary apps are running in the background, which can slow down the TV. Ensure that no unnecessary apps are running in the background, which can slow down the unit. If the issue persists, you might consider performing a factory reset, which can sometimes resolve performance issues. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-factory-reset-an-lg-tv--20153288828814. Your feedback is important, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport and our team will be more than happy to help you explore additional solutions to improve your TV's performance. ^Juvy