Customer Ratings & Reviews

Hello there, Lynn. Thank you for sharing your experience with us. We understand that your LG 6.3 Cu. Ft. Freestanding Electric True Convection Smart Range with Air Fry and InstaView didn't meet your expectations regarding the cooking temperature. We understand your inquiry and would like to ensure your unit is performing optimally.
https://www.bestbuy.com/product/lg-6-3-cu-ft-freestanding-electric-true-convection-smart-range-with-air-fry-and-instaview-stainless-steel/J7G5658LRH
For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo

Hi, Casey. Thank you for sharing your experience with your LG Range (LREN6325XE) model. We understand how important it is for your appliance to be delivered and installed properly without causing damage to your home.

For this model, one helpful step after installation is to ensure the leveling legs are adjusted correctly so the unit sits evenly on the floor. This not only protects your flooring but also helps the oven and cooktop perform as intended. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 regarding the damage. If you’d like us to assist further in escalating your delivery damage case, please send us an email at [email protected] with your product details and delivery information so we can help coordinate support. ^Juvy

Hi, there. Thank you for reaching out about your LG Range (LREN6325XE) model. We understand the importance of having a range that performs reliably, especially when it comes to consistent heating and proper lighting behavior. As an initial step, you may try performing a power reset by turning the unit off at the breaker for a few minutes and restoring power, as this can help recalibrate the control panel and lighting functions. For more guidance, visit https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447. If you’d like us to take a closer look or assist further, please send us an email at [email protected]. We're here to help. ^Juvy

Hello there, MarkK. Thank you for sharing your experience with us. We understand your inquiry regarding your customer service interactions concerning your LREN6325XE range. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-6-3-cu-ft-freestanding-electric-true-convection-smart-range-with-air-fry-and-instaview-printproof-stainless-steel/6619429.p?skuId=6619429
We appreciate your patience. —Renzo

Hi, Bruce. Thank you for reaching out and sharing what happened with your LG Range (LREN6323ZE) model order. We understand the importance of receiving appliances on the timeline you were given—especially when you’re coordinating for a customer and have already made a significant investment. While delivery schedules are handled directly by the retailer, one helpful step you can try is checking the order status through Best Buy online tracking system to confirm whether the shipment has been processed or if any updates were posted after the original date. You may also contact Best Buy customer service at 888-237-8289 to follow up on your purchase. We want to make sure you’re fully supported moving forward. Please send us an email at [email protected] so our team can take a closer look and assist you directly. ^Juvy

Hi, Henry. Thank you for sharing your experience with the LG Range (LREN6325XE) model. We understand how important it is for your range to meet both performance and durability expectations.

For future reference, the glass cooktop on this model is designed to withstand high heat, but rings or discoloration can occur from residue buildup or using non-flat-bottom cookware. To help prevent this, we recommend cleaning the surface regularly with a ceramic cooktop cleaner and using cookware with smooth, flat bottoms that match the burner size. For more tips, visit https://www.lg.com/us/support/help-library/cooktop-cleaning-tips-electric-ranges--20150615815711. If you’d like help reviewing alternative models or need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Range (LREN6325XE) model. We appreciate you letting us know about the delivery and scheduling process.

For this model, one helpful step after receiving a replacement is to inspect the unit before completing the delivery confirmation. Documenting any visible damage with photos ensures faster resolution if issues arise again. You can also track delivery updates and product details directly through Best Buy customer service at 888-237-8289. If further assistance is needed, please send us an email at [email protected] so our team can provide tailored support for your unit. ^Juvy

Hi, Dolly. Thank you for sharing your experience with the LG Range (LREN6325XE) model. We appreciate you choosing LG and understand how important it is for your range to operate as expected. If the oven light is turning on by itself, we recommend checking the Sabbath Mode setting under the oven’s control panel. When activated, this mode can cause the light to behave differently than normal. To disable it, press and hold the Settings or Options button (depending on your model) and follow the prompts to turn Sabbath Mode off. For more support and product details, feel free to visit https://www.lg.com/us/support/help-library/lg-range-oven-cooking-modes--20150749496864. If you’d like us to assist further, please email us at [email protected]. We're here to help. ^Juvy