Customer Ratings & Reviews
- Model:
- LSG4511BD
- SKU:
- 5902637
Rating by feature
- Quality
Rating 4.4 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Oven temperature is not stable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top portion of the range performs well, but the oven does not maintain a constant temperature. It can vary up or down by as much as 50 degrees and fluctuates over time. Although the temperature setting can be recalibrated, it can only be recalibrated in one direction (up or down) and by no more than 30 degrees. Calibration is useless, since the oven temperature can vary in either direction and at any time during baking. We have had several baking disasters because of this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Looks nice but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very sharp looking product but when it comes to performance is very average , I expected a lot more from LG and it feels like they mailed it in on this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DO NOT BUY LG PRODUCTS!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product! Bought it 6 months ago and it has rust! Best Buy says it's a manufacturer's defect and LG says since it's cosmetic damage, nothing they can do! Will not be buying anymore LG products!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivered with rusted crates. On hold with LG over 1 hour and hung up on me 3 times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Can’t get parts. Poor value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this range for about 1.5 years now. Loud whining cooling fan on oven was annoying but tolerable. Then after about 1 year, oven wouldn’t maintain temp. Had igniter replaced. Still didn’t work. Now certified repair company says motherboard needs replacing but on back order. Been unable to use oven for last 3 months with no part replacement in sight. Junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
google LG range F9 error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG range has issues with the oven staying on, no heat from the oven. After 3 months, the oven will not stay on. This common manufacture flaw is documented all over the net, "LG range F9 error." (please google) Unfortunately, these parts are cheap and will not hold up after minimal use. Very disappointed that this is so common.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are experiencing an issue with your range. We would be happy to look into the repair options available for you. If you have not already, please reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can help you with this. ^CP
LOUD WHINING NOISE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven makes a loud whining noise from the cooling fan while baking and for 20 mins afterward. Definitely a design defect. I had a service technician look at it and LG won’t replace it because it is operating “normally”. I’d recommend going with a different range.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
LG Gas Range Fire Hazard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit caught in fire after using self-clean mode (1 yr old). Unit was replaced, after a year, mother board had to be replace and was having issues with fire again.
No, I would not recommend this to a friendNeeded major repair 3 months after warranty ended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this very expensive range because it was one of the few that would fit into our kitchen space. We did not buy the extended warranty. A $2,000 range should last, right? Wrong. 3 months after the 1-year warranty ended, the control circuitboards burned out and needed a $525 replacement. LG would not help with the repair and it was impossible to get Best Buy customer service on the phone (I waited on hold for over 1/2 hour multiple times). We will never buy anything from Best Buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Avoid LG Products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased LG Gas oven in 2021 - has had 2 repairs so far - had to pay BestBuy to repair in 2024 because LG would not fix a former issue that former repairman caused. Will NEVER Purchase LG products again. Note: Issues with LG Microwave also -purchased at same time.
No, I would not recommend this to a friend