Customer Ratings & Reviews
- Model:
- LDG4313ST
- SKU:
- 4299700
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the double ovens and ease of use of this range, frequently praising its appearance. However, some users find the stainless steel difficult to maintain, and have noted concerns about the knobs' ease of turning and the oven's temperature accuracy. A few also mentioned challenges with the control panel.
This summary was generated by AI based on customer reviews.
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove, this was the best purchase I've ever made.
I would recommend this to a friendLove the 2 ovens!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way I can control the heat and the way the ovens cook evenly
I would recommend this to a friendGreat stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting a long time for a gas stove finally got one it's great
I would recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to figure out options. Burns a lot of food in regular oven. Burners on stove top don't clean up well.
No, I would not recommend this to a friendLovely Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this stove. It is beautiful. Looks great as well as works great.
I would recommend this to a friendImpressed with the quality of LG products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with the service and installation. Thanks Best Buy!
I would recommend this to a friendAwesome stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and powerful stove, I recommend it to everyone, smart buy
I would recommend this to a friendGreat convection style oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, just as described, install was easy, too...
I would recommend this to a friendGreat stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove for the money. Looks good in our kitchen.
I would recommend this to a friendAwesome oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great oven and I would recommend to anybody to purchase
I would recommend this to a friendIt's a great stove.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my brand new LG double oven stove it works great.
I would recommend this to a friendExcellent product and service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is working great and am really satisfied!
I would recommend this to a friendnothing can be done
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is crap I’ve been trying for almost a year as in the warranty is about to expire to try to get it fixed The door of the upper oven leaks heat the back of the oven burns the front of the oven does not cook the top panel where the knobs are get hot to the point that I got a second-degree burn they’ve sent three different companies out here trying to fix it all three companies tell me it’s a common problem with this model it’s not repairable nothing can be done
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa
Literally a gas leak
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range leaks gas from the burners when turned off. I have had three of these ranges in my home. The first range was damaged during shipping, the second one leaked gas out of the burners while turned off and the third one (you guessed it) leaked gas out of the burners while turned off. Owning this range has actually cost me over $250 in emergency repair and re-installation charges from my utility company when I came home (twice) to the smell of natural gas. (I had the ranges professionally installed by my utility company) The technicians from my utility company, with whom I am now quite friendly, directed me to not re-purchase this model under any circumstances, adding that they had never seen anything like this after installing thousands of gas ranges over a 20 year period. My attempt to get the range repaired through LG was problematic as well. Best Buy, however, has been absolutely fantastic and replaced the stove each time upon my request, and even processed the refund tonight with great empathy and understanding.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm deeply sorry to hear about the multiple challenges you have faced with the LG gas ranges in your home. It's unacceptable that you have experienced gas leaks from the burners on three separate occasions, leading to safety concerns and emergency repair expenses. Your safety and satisfaction are our top priorities, and we sincerely apologize for the inconvenience and stress this situation has caused you.
We appreciate your feedback on the issues you encountered with the LG gas range and the difficulties you faced in getting it repaired. It's concerning to hear about the unexpected gas leaks and the impact they had on your utility bills and safety. We will ensure that your feedback is shared with the relevant teams at LG to address and resolve these issues promptly.
We are glad to hear that the customer service at Best Buy has been helpful and understanding throughout this process, and we appreciate their swift assistance in replacing the stove and processing your refund. Your experience is valuable to us, and we will work diligently to prevent such incidents from occurring in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Installation? what installation?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the product is probably fine - but it has been sitting outside the house for weeks now because Best Buy has been unable to send the right team to install the stove. We have had four appointments, and every time the team arrives and says "Oh NO you need the special team for this!". I call and set up the appointment, making sure to ask for the special team - and every time they don't come. My mother is 90 years old and has no stove. why can't best buy get it together?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience regarding the LG range (LDG4313ST) model.
We understand the frustration and disappointment you have faced due to the repeated delays in installing the stove. We strive to provide the highest level of service to our customers, and it is disheartening to hear that we have fallen short in this instance. We will investigate this matter further to ensure that such issues are addressed and prevented in the future. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Meh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. The oven does not cook consistently. The top oven takes longer to cook and the bottom oven burns everything.
No, I would not recommend this to a friendLG INFORMED ME THERE ARE LAWSUITS, RACK STICKS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE RACKS HANG UP, DON'T SLIDE IN EASILY. UPPER OVEN LOWER RACK RIDES ON OVEN DOOR! CALLED LG, THEY SAID MANY COMPLAINTS ON THIS PRODUCT AND I WAS INFORMED OF LAWSUITS BY THE OPERATOR. GOT A CASE NUMBER AND NEVER HEARD BACK FROM LG'S ESCALATION TEAM. DANGEROUS SITUATION AND I AM ON THE THIRD OVEN DELIVERY. BE SURE TO RETURN WITHIN THE 15 DAY BEST BUY WINDOW OR YOU WILL BE STUCK!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are truly sorry to hear about the challenges you have faced with your oven. We understand how concerning and frustrating it must be to experience issues with the racks and door of the appliance. Your feedback is important to us, and we will make sure to address this matter internally to prevent any similar occurrences in the future. We apologize for any disappointment or inconvenience this situation has caused you. If you require further assistance or have any other concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Not a fan this range.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven signal indicates that the oven has reached it’s preheat temperature. But it is 50 to 65 cooler than the setting. I have tried to recalibrate. It eventually reaches the set temperature. The broiler unit is on the top oven only and is just a heating element front to back—very small. Cooktop is okay.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Piece of crap
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove in July. Not necessarily an oven person but when I finally did decide to bake with my grandchildren noticed that the cookies were burnt in the back and raw in the front. We have contacted Best Buy, lg you name it and still no one after months of waiting has come to fix this piece of crap. No I wouldn’t recommend to anyone and especially don’t buy the geek squad because no geek has showed up here.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, GailG. Thank you for taking the time to share your feedback with us. We appreciate your honesty and we are sorry to hear about your experience with the LG Range (LDG4313ST) model. We understand how frustrating it must be to have issues with your oven, especially when trying to bake with your grandchildren.
We apologize for the delay in resolving this matter and any inconvenience caused. We would like to assure you that customer satisfaction is our top priority, and we take your concerns seriously. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/oven-cooking-issues-under-or-over-cooking-CT00000303-20152321079751. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We hope to have the opportunity to make things right and regain your trust in the future. ^Juvy
Do not buy this oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG oven does not heat evenly. You have to rotate the pan 180 degrees half way through the cooking cycle in order for one side does not burn and the other side is not under cooked. This is an expensive oven not to cook evenly. It has a lot of fancy options, but cannot bake food evenly. I am not happy with this oven and would never recommend this oven to anyone. My last oven was the least expensive oven with no fancy options, but at least it baked things evenly and lasted twenty plus years. I am sure that this will never last even ten years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette