Customer Ratings & Reviews

Hi, Carlos. Thank you for sharing your experience with your LG Range (LDGL6924S) model. We understand your concern about having a malfunction so soon after installation, especially with the sparking mechanism causing continuous noise. We strive to provide high-quality products and ensure a smooth experience.
As a troubleshooting step, we recommend checking to ensure there is no debris or moisture around the igniter area, as this can sometimes cause the sparking mechanism to engage continuously. If the issue persists, please send us a private message on social media @LGUSSupport. Our team will be happy to assist with finding a solution and help expedite the replacement parts process. We appreciate your patience and are here to support you. ^Juvy

Hi Kelly, thank you for sharing your experience with the LG LDGL6924S range. We appreciate your feedback and understand how important it is for every feature — especially something as versatile as the lower oven and air fryer — to work properly from the start.

Your comments about the timing of your usage, the exchange policy, and your efforts to seek a replacement are noted and will be shared internally as valuable product feedback. It’s clear you’ve taken all the right steps to resolve the issue, and we recognize how important it is to feel confident in a new appliance purchase.

If you’d like us to take a closer look at your case or explore available support options, please feel free to reach out directly at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help however we can.

Thank you again for your feedback — it helps us improve. – Avril

Hi, Paul. Thank you for sharing your detailed feedback about the LG Range (LDGL6924S) model . We understand how concerning it can be when the ovens don’t bake evenly, while the stovetop performance meets your expectations. We strive to provide high-quality products and ensure a smooth experience.

For the uneven cooking in the ovens, we recommend checking the oven racks' placement to ensure proper airflow. Using the Convection Bake feature can also help distribute heat more evenly, but it’s essential to avoid overcrowding the oven. Additionally, preheating the oven fully before placing items inside can make a significant difference. For more information, you may visit https://www.lg.com/us/support/help-library/oven-cooking-issues--20152321079751.

If the issues persist, try performing an oven calibration to adjust the temperature settings. You can find instructions for calibration in the user manual or by visiting our support page. If further assistance is needed, please send us a private message on social media @LGUSSupport. We will be happy to explore additional troubleshooting steps or other solutions.

We appreciate your patience and are confident we can help improve your baking experience. ^Juvy

Hi there, VincentK. Thank you for sharing your feedback with us. We understand how important it is to have an oven that delivers consistent results. While it sounds like you're experiencing issues with cooking performance on your LG LDGL6924S range, we’d like to help improve your experience.

For overcooking or undercooking issues, we recommend reviewing the cooking mode, rack position, and the size of the items being cooked, as these factors can influence the results. You may find additional troubleshooting steps in our Oven Under Cooking - Gas Ranges article.

If you’re seeing any error messages on the display, please visit our Error Codes - Cooktop and Range page for more information.

For further assistance, please don’t hesitate to send us a private message on social media @LGUSSupport. Our team will be happy to explore additional solutions.
Oven Under Cooking - Gas Ranges -  https://www.lg.com/us/support/help-library/oven-under-cooking-gas-ranges-CT00000303-20150326690854
We appreciate your patience and are here to ensure your oven performs at its best.
—Renzo

Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about the difficulty waiting for a resolution, especially when you're dealing with an issue with your LG Range (LDGL6924S) model. We really aim to provide great products and service to make everything go smoothly for you.

We want to make sure you’re taken care of as soon as we can. If you could send us a private message on social media @LGUSSupport, that would be awesome! Our team will prioritize helping you out. We’re here to work with you and get everything sorted so you feel fully supported.

Thanks for your patience, and we look forward to assisting you. ^Juvy

Hi, Chrissy. Thank you for sharing your detailed feedback about the LG Range (LDGL6924S) model. We appreciate your insights and understand your concern about dealing with inconsistent heating and design nuances that impact your overall satisfaction. We strive to provide high-quality products exceeding our customers' needs and expectations.

For the heating inconsistency, we suggest recalibrating the oven temperature. You can do this by navigating to Settings > Oven Calibration in the user manual and adjusting the temperature up or down as needed. Additionally, rotating your baking trays halfway through cooking can help achieve even results.

Regarding the design, cleaning the indentation area with a soft brush or vacuum attachment can help remove crumbs, and applying a stainless steel cleaner regularly can reduce visible fingerprints and smudges. Please visit this link for more help: https://www.lg.com/us/support/help-library/general-maintenance-and-cleaning-ranges-and-cooktops--20152320015536. We also recommend contacting us about the dials wearing off, as replacement parts might be available.

Please send us a private message on social media @LGUSSupport for personalized support or further assistance. We’re here to help improve your experience and ensure your LG products perform as expected. ^Juvy