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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 301 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are pleased with the picture quality, saying it is awesome with deep blacks. They also appreciate the ease of setup and the price point. The remote control and smart TV features are also well-received. While most customers are happy with the TV, a few have expressed disappointment with the limited number of apps available.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 301 reviews
  • Pros mentioned:
    Picture quality, Price, Remote control

    Rated 5 out of 5 stars

    Would buy another!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially went in to buy a larger Samsung smart, 1080p, tv for my "movie room", but came across this tv as an open box item. I was blown away by the images in the demo reel. I went back and forth about whether to purchase because I don't have cable and the 4k Blu-ray player hasn't been released; needless to say, I purchased the tv. When I purchased it, Best Buy was also offering free mounting service with the purchase of a mount, so I took advantage of that. I love the magic remote! When I initially got home, I thought the remote was not working (user error), so I called LG for assistance. They sent me a new remote overnight at no additional charge. Using the remote and accessing menu and tv options has taken some getting use to, but it wasn't rocket science and it's really cool to show off. The image is really clear and the sound is great - no need really for external speakers. The tv is so thin, that I wish I'd purchased a larger screen size to fill the space I have, but for the price, I'll definitely keep it. This tv has everything I expected it to have and I'm sorry for my disloyalty to Samsung, but LG has a new customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television. First smart LG tv that I've owned and really like it. Smart remote works wonderfully. TV is connected via wi-fi thru my cable router. Works well. Definitely recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just moved and haven't hooked up surround sound yet. Surprised how good the speakers are. Would recommend for anyone who doesn't want an additional system.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control
    Cons mentioned:
    Apps

    Rated 4 out of 5 stars

    Love the Magic Remote. Wish there were more apps.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great, and we love the Magic Remote, but there aren't as many apps as we'd like. We have cable internet, but we dropped TV and landline service, so we rely on apps for content. We've had the TV for about a month. First, the good stuff. We bought this TV for the Magic Remote. My wife hates using arrows on a remote to navigate, but she liked the way our Wii worked. We found out the Magic Remote was similar, so we jumped on it. You point the remote at the TV, and a curser moves around the screen as you move the remote. If you want to select something, you point at it and click. We love it! The scroll wheel is less awesome, but useful. The voice input is pretty good, but we don't use it much, probably because we don't think of it. The resolution seems great, but I'm not an experienced user of large HD TVs. The images are more clear than we're used to, and that was distracting at first, but not so much anymore. We haven't really pushed the sound levels, but for our use, it's been fine. We don't game or watch much sports. We've watched a few action movies, and I don't remember thinking that the sound was substandard. We planned on getting a sound bar but haven't yet. Our one negative, so far, is the lack of apps. The TV is great for the big ones, like Netflix, Hulu and YouTube, but there are some that we get on Roku that aren't available from the LG Store. Mainly, it's individual channels that we're missing. We watch a fair amount of Comedy Central, and we couldn't find it in the LG Store. We had a Roku on another, non-smart TV and liked its functionality, so we bought a second unit for this one, and it works great. We have Comedy Central again! We need to remember which apps are on the TV and which are only on the Roku, but that's not a big deal. We could use only the Roku to select content, but we prefer the Magic Remote to the Roku remote, so for now, we're switching back and forth. By the way, as of this writing, you need a TV subscription to access full episodes from the Comedy Central app, but when we got the Roku, we hadn't yet cancelled our old service, so we were good. Setup was easy, but I'm pretty tech savvy. We connect to our router via wifi. The Roku plugged into an HDMI port. We haven't tried any of the USB stuff. Attaching the stand was easy. We plan on wall mounting it sooner or later. The TV is pretty light, but carrying it around by myself was awkward. It's a lot easier with my wife to grab the other end.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 4 out of 5 stars

    Easy to set up, great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Great on HD channels, but regular channels don't look any better. Looking into getting a Blu Ray player with 4K upscaling, just to see if that helps give movies an extra edge. Definitely needs a soundbar, but most TVs anymore have terrible speakers. When you first get it, the factory settings make even HD channels look like a cheap soap opera. To fix it, go to Settings > Advanced > Picture Mode Settings > Picture Options > TruMotion. Turn the "De-Judder" all the way down to zero. Makes a world of difference! All that out of the way, it's a great picture, especially on HD channels and Netflix (love having Netflix and Youtube on this smart TV...and wi-fi set up was a breeze, too). Just need to upgrade our accessories to match the quality of the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great with preset settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever watch a crime or horror show and you can't see anything in the dark areas, this is the TV that will show true darks. I was happy to see more on this TV. There will be some reviews of people complaining about the screen was too dim. This model has preset settings for the screen as well as an auto dim feature. Watching a sporting event, the setting brightens what you need. Does the brought screen bother you in the evening, turn off the lights and let the TV do the auto dim. It doesn't take away much from the picture but your eyes won't strain. The changing of screen settings is extremely easy. Best Buy hauled away my old Mitsubishi 37" box TV. They claimed that a certain device was needed to haul the big TV away, when in reality it was 2 men with a body strap that was tied around their torso/shoulder and was roped to eachother making a harness. This was a Christmas gift for the house so I was hoping to enjoy opening the box, screw in the leg stands and everything else. Its part of the delivery for the TV to be revealed, and turned on to be sure there is no damage on the product and it functions as it needs to. Hooked up the digital antenna to the TV and allowed it to do the scan, then was able to change channels while they were here to verify everything was good. They did call ahead to give me an estimated time of arrival, since it was scheduled for a 2 hour window. They were fast, efficient, in and out in about 20 minutes. This was not the Geek Squad that showed up. This was a 3rd party company due to having to haul my old box TV away. The TV is 4K unfortunately for living in the middle of no where the only internet service I have is satellite. Netflix works well, great picture for sure, but I'm no stranger to buffering. This is the same for any of the internet apps on the device. I like the headphone jack on the TV. I have a Bose speaker I hook up to the TV and its great. The speakers in the TV are nice, but I like a floor vibrating effect for certain features. I love the remote to this TV. Its like the Wii remote, or it makes you feel like Harry Potter with the wand effect. A TV guide is available to show me the different shows and channels. I can also talk to the TV. Give it a command of 1 or 2 words to go to "settings," "internet,"or whatever the little pop up window shows I can say for the TV to take action. There is a 3D button but this TV doesn't support that feature. I don't mind since I don't own any 3D movies. I can sit 2' - 10' from the TV or on the side viewing it from an angle and there is no change in the picture or color. This is my 1st big screen TV at 60". I'm more furious and disappointed the price dropped incredibly for the 65". I would talk with Best Buy about the price chance but my size of TV is no longer available, so they won that one. Best time to get a new TV is in February due to newer models need to be out on the floor by March. I did get the Geek Squad warranty because these TV's can last up to 10 years but anything can happen. So this TV has its perks. I really enjoy watching the darker screened shows like Bones, Law & Order, and Netflix American Horror Story. The TV serves the simple purposes I wanted it for. Watching the older shows of Night Court or M*A*S*H will not have a better or sharper resolution/image. This is because of the older equipment used for the recording of the shows and there has not been a high demand to enhance the picture. No complaints here. What I hate the most is the advertising emails Best Buy keeps sending me. I never received them before getting the TV. They are as bad as spam. I mainly went through Best Buy just for the perk of them hauling away the old TV for free along with the free delivery (on TV's 50"+). Its hard to recycle larger TV's without paying for it. I shouldn't have to pay to recycle and help the environment, yet this was the best option I had. I am happy and content with my choice in this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Great 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great 4K TV. I read many reviews and compared this tv to many other brands while in the store. The salesman kept steering me towards a Sony, but in my opinion this has a better picture, it's bigger, and it was the same price. I've watched a few 4k broadcast shows and I'm really impressed with the picture quality. My only complaint is that the magic remote is limited and won't control more than 2 devices. I ended up buying a harmony remote to control all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went in to buy a 1080 TV but the salesman showed us this one and we absolutely fell in love with the picture quality and the features he showed us; the pricing was excellent; brought the TV home and it looks great; not much 4K programming out there however the total quality of the picture has improved so much we can't wait to see it when 4K is widely available; excellent purchase

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great TV for the price. beautiful picture and sound at a great and affordable price. best buy also had the lowest price I could find!!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading from a 4 year old 1080P 47" LG. I have not tried 4k media yet, so this is all based on 1080P media. The up scalling to 4k is pretty good, looks natural, but you can tell its not 4k level of detail like the demo's in the store. it looks like something between 1080P and 4k, cant complain. The only negative I have noticed was watching a youtube car video and when slow motion happened a couple times the image was jumpy, as if the TV was confused by something. But not sure if that was an isolated case, more testing needed. Color and contrast is greatly improved. Watching Mad Max furry road though Apple TV was a HUGE improvement over my old set. The color saturation was very close to the theater version, I would say warm and rich. The details in the black spaces were really good. I could see way more detail of black parts on the all matt black cars. And of course Mortal Kombat X fatalities are sooo much more juicy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My non-tech savey sister asked me to purchase a new TV for her house. 4k and smart features meant nothing to her at the time as she just wanted a TV within her budget. As compared to non 4k TV's this set has a price point that is only slightly higher then mid range 1080 sets. After convincing her of the benefits that even a base model 4k TV has she agreed to the purchase. The TV now is the focal point of her new home and is garnished with compliments when visitors see it. If your looking for a new 60in take my advice, the little extra spent on this TV will greatly change your viewing experience without breaking the bank. Good upscaling, decent black levels and worlds ahead of any 1080 set near this price range.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Great Picture Quality and aesthetics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Samsung loyalist prior to buying this TV. The convenience of the magic remote, 120 Hz motion rate and the superior picture quality made me change my mind and I do not regret it a single bit. A tad expensive than the other popular brands in the same class but totally worth the buck.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing several 4K TV's I went with the LG and couldn't be happier. I bought this television to replace my Plasma TV that I used for sports and the picture is great and the fast motion response is there and flawless. Now we just need cable to catch up with the technology . I love the remote and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Beautiful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this television. Easy to set up and has a beautiful picture. Only negative is the sound. Small speakers on the back. Salesman told me I would want to get a sound bar setup and he was right.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent purchase at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is awesome and it is great to be able to connect to Netflix and Amazon prime, It is easy to set up. Great family TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to purchase a 1080 TV and did not want 4K at all. The salesman pointed out several features about this TV that changed our mind. The picture is clearer and sharper with the 4K even though there isn't a lot broadcast in 4K yet. The TV is lightweight and fits perfectly in the location we had our old 50". The sale price was excellent and they even lowered it for a price match! My husband basically took it out of the box and we used it. We have had it for over a month now and have no problems or issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and the TV has a ton of features. The app/smart features are great and the set up is very easy to use. The Magic remote is a really great add on.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, haven't had any problem in the last 2 weeks since it was delivered. though looking back since 2160p and 4k quality broadcast is not widely available at this time, I could have spent less money instead on 1080p tv. I am still happy with the quality. This is our 2nd LG tv, our older one is 1080p, no problem at all. This one does look more HD when broadcasting netflix ultra HD and 4k shows, compared to the 1080p one. Sound quality is good as well. Am thinking of getting sound bar to get more cinematic quality. Overall, a good buy at the discount.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    So easy to set up and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy smart tv features. My 5 year old uses the point and click remote to put on his net flix cartoons.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    I'm a happy TV watcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why I waited so long for a TV like this, but I am definitely glad I got this model. Excellent picture and it wasn't even that hard to set up. My uber-techie buddy told me I chose wisely, and I have to believe him.

    I would recommend this to a friend