Customer Ratings & Reviews
- Model:
- 65QNED85AUA
- SKU:
- 6621826
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the exceptional picture quality of the 65" Class 85A Series QNED evo AI MiniLED 4K UHD Smart webOS TV (2025). Many praise the impressive visuals and excellent sound. There were no reported negative comments about this product. The combination of picture and sound quality appears to be a significant selling point.
This summary was generated by AI based on customer reviews.
My LG TV & sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a week but like more and more each day.
I would recommend this to a friendBig screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price. Was 1299.00, and paid 999.00. Over all hsppy with purchase.
I would recommend this to a friendLGgreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we like it very much. It fits our needs very well.
I would recommend this to a friendMissing definition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be worth it to upgrade to the QLED line. This TV struggles with movie clarity. Sports look good though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AlexS. Thank you for sharing your feedback with us regarding the clarity of your LG 65" Class 85A Series QNED evo AI MiniLED 4K UHD Smart webOS TV (2025) while watching movies. We're glad to hear that sports content looks good, and we want your movie experience to be just as excellent.
The perception of clarity in film content can often be related to the TV's processing settings. For the best movie experience, we generally recommend setting the Picture Mode to FILMMAKER MODE or Cinema. Additionally, features like TruMotion (motion smoothing), Sharpness, and other AI Picture enhancements often look best when set to off or low for movie content, as this maintains the director's intended look.
https://www.bestbuy.com/product/lg-65-class-85a-series-qned-evo-ai-miniled-4k-uhd-smart-webos-tv-2025/JJ8VPZTR3Q
We can guide you through optimizing these specific picture settings to enhance movie clarity on your QNED evo TV. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
SMART TV BUT NOT FRIENDLY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated and you don't even get a guide book with it, you have to go online for it and/or pay someone from Best Buy to set up and show you how to get your channels.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts on the LG TV (65QNED85AUA) model. We appreciate your feedback and understand how important it is to have a smooth setup experience.
This model is packed with advanced features, and we want to make sure you’re able to enjoy them with ease. While a printed guide isn’t included, the full user manual and setup instructions are available here: https://www.lg.com/us/support/product/lg-65QNED85AUA.AUS. You’ll find step-by-step guidance on channel setup, picture settings, and smart features.
If you’d like help walking through the setup or have questions about specific features, feel free to email us at [email protected]. We’re here to help. ^Juvy
GREAT FINANCING AND SERVICE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAD A LG TV THAT I PURCHASED FROM BEST BUY IN 2013 AND I HAD NO PROBLEMS UNTILL RECENTLY. I DESIDED THAT IT WAS TIME FOR A NEW ONE. I WANTED ANOTHER LG BECAUSE IT WAS TROUBLE FREE. I WENT WITH A 65 in ch AND I LOVE IT. BEST BUY IS THE BEST GREAT SERVICE.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for sharing your journey with LG TV's! It’s fantastic to hear that your 2013 model served you well for so many years and that your new LG TV (65QNED85AUA) model is living up to your expectations. We’re thrilled that you chose LG again and that Best Buy provided great service during your upgrade.
To get the most out of your new TV, we recommend enabling AI Picture Pro and AI Sound Pro under Settings > Picture/Sound > AI Service. These features automatically optimize your viewing and audio experience based on the content and environment. You can explore more tips and features for your model here: https://www.lg.com/us/tvs/lg-65qned85aua-qned-4k-tv. If you ever need assistance or have questions, feel free to email us at [email protected]. We’re here to help. ^Juvy
Poor performace
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistent voice recognition. Very poor remote control to use. Worse one ever had. Returned for the sony i originally was going to buy tell a lg talked me into this tv. Also is side lighted which those have tendency to have problems after a while, so was concerned about that part
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arthur. Thanks for taking the time to share your experience with the LG 65QNED85AUA — we appreciate your honest feedback.
We understand how important it is for features like voice recognition and remote control usability to meet expectations. For future reference, if you ever reconsider LG, the LG ThinQ app can be a helpful alternative to the physical remote, offering enhanced control and voice command responsiveness through your smartphone.
As for the side-lit panel design, LG QNED TVs are engineered with advanced backlight technology to deliver vibrant picture quality, though we understand your preference for a different configuration. You can explore more about our QNED lineup and features on https://www.lg.com/us/qned-tvs. If you’d like to share more or need assistance with another LG product, feel free to send us an email at [email protected]. We’re here to help. ^Juvy
Unreliable volume levels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the tv because the volume keeps going high/low without me touching the remote
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dennis. Thank you for sharing your experience. We understand how important it is for your LG TV (65QNED85AUA) model to deliver consistent audio performance, and we appreciate you bringing this to our attention.
If you encounter this issue again, we recommend checking the following settings: Navigate to Settings > All Settings > Sound > AI Sound Pro and try switching to Standard mode to see if the volume stabilizes.
Disable Auto Volume under Sound Settings, which can sometimes cause fluctuations depending on content type.
Ensure that any connected external devices (like soundbars or receivers) are properly configured and not influencing volume levels. You can also explore more support options for your model here: https://www.lg.com/us/support. If you need further assistance, feel free to email us at [email protected]. We're here to help. ^Juvy
Overcharged in Best Buy Fort Lauderdale
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy overcharged me for this television. Now I will have to dispute the charge with my credit card company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, we understand your experience with the billing issue from Best Buy and hear your feedback on the situation. We acknowledge the inconvenience of having to dispute the charge. If you need further assistance with your LG 65QNED85AUA, feel free to send us a direct message at @LGUSSupport. You can also visit LG TV support page for more resources and information at this link: https://www.lg.com/us/support/tvs. -Shae
Not a good tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv for the price, low system and more and better and cheap options in market
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Martin. Thanks for sharing your thoughts on the LG TV (65QNED85AUA) model. Your feedback helps us better connect with customers as we strive to provide reliable, high-quality products and ensure a smooth experience. To enhance your viewing experience, check the picture modes in your TV's settings, like "Standard," "Vivid," "Cinema," or "Game," and adjust brightness, contrast, and color temperature. If you need more help, message us on social media @LGUSSupport, and our team will gladly assist you in customizing your TV's performance. We appreciate your patience. ^Juvy
