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Customer Ratings & Reviews

$999.99
Save $300
Comp. Value: $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 312 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are satisfied with the excellent picture quality and the overall OLED quality of the 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). The TV's design allows it to fit seamlessly on the wall, and users find it very easy to use. However, some customers have noted that the brightness is not as good as other brands.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 312 reviews
  • Rated 5 out of 5 stars

    Excellent picture quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is so clear! We switched from Sony TV to LG because of the price difference. We are very happy with the clarity of the picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect upgrade using LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I got a great deal, and Best Buy threw in some really nice perks along with Citicards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV for Xbox.has all the features needed. Great service from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a 5-star purchase. We are very satisfied with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service the agent was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Would highly recommend. The price was very affordable and the experts at best buy were extremely helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controler is annoying as you have to use it like a computer mouse. At this price point i feel there are better options.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from our old tv. Can download any app. No need for firestick or Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oiled Lg tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv. The picture is beautiful and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is very nice. Loads of feature I love. Easy to set up right from the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good the tv for gaming only it’s large that is okey

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It is great. For this as a gift for my boyfriend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sharp images

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and performance ratio is way above the average.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is being delivered next week. It is just what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oled tv review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived quickly, Looks beautiful and fills the room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    purchase review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to wait over a month for the install wont be able to review until installed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Watch out who you list to wgen purchasing new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 15 year crystal clear Samsung plazma died, went to best buy Salesman talked us into a LG but no real connections on back of TV fir added electronics not happy

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Anthony. Thank you for sharing your experience with us. We understand your inquiry regarding the connectivity options on your LG - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). We understand that the unit didn't meet your expectations regarding the back panel connections for your additional electronics. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Rated 3 out of 5 stars

    Get the C5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned and got the nicer C5 model. Wayyyyy better in every possible sense.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid. Too expensive to have any issues a month or so after. Screen glitches sometimes and you have to unplug it to fix.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the screen performance of your LG 65" Class B5 Series OLED AI 4K UHD Smart webOS TV. Your feedback is important, and we want to ensure your viewing experience remains seamless. We understand the situation and recommend performing a "Soft Reset" by unplugging the TV for 60 seconds and then plugging it back in to refresh the system software.
      https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Rated 1 out of 5 stars

    No remote in box!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have no remote. I have to return the whole TV which my son just arrived and we have been waiting to give him and there is no remote. I don’t want an off brand remote. We have the 75 and love it - this one has no remote included and it should!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Diane. Thanks for reaching out about your new LG TV (OLED65B5BUA) model. We understand the importance of having everything included—especially when you’ve been excited to gift the TV and your family is already gathered for it. One helpful step is to double‑check all internal packaging compartments, as the remote is sometimes secured in a side insert or accessory sleeve. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 for potential solutions. For more details about the product, visit https://www.lg.com/us/tvs/lg-oled65b5pua-oled-4k-tv. We’d like to take a closer look at the missing remote so you don’t have to return the entire TV. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your purchase details, and our team will assist you further. ^Juvy LG