Customer Ratings & Reviews

Hi, Stephen. Thank you for sharing your experience with us. We understand how important it is to enjoy your LG TV (OLED65BPUA) model with a simple, direct startup.

To improve this, please try disabling the Home Auto Launch feature: Press the Settings button on your remote.

Navigate to All Settings → General → System → Additional Settings → Home Auto Launch.

Switch this option OFF. This adjustment prevents the TV from automatically opening the Home screen with ads or apps, allowing you to go straight to your preferred input or channel. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-tv-how-to-set-specific-input-startup--20153529242384. If the issue continues after trying this step, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hello there. Thank you for sharing your experience with your LG 65" Class B5 Series OLED AI 4K UHD Smart webOS TV. We understand your inquiry regarding the differences between our B5 and C5 Series models. While the B5 offers a great entry into the OLED experience, the C5 does provide a more premium brightness and an upgraded processor for those seeking enhanced performance. We appreciate your feedback as it helps us provide better guidance to our customers.
https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

Hello there, KimberlyB. Thank you for sharing your experience with the LG 65" Class B5 Series OLED AI 4K UHD Smart webOS TV. We understand your inquiry regarding the packaging and ease of transport.
https://www.bestbuy.com/product/lg-65-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKWV
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hi, there. Thank you for sharing what happened with your LG TV (OLED65B5PUA) model purchase. We understand the importance of receiving a TV exactly as described, especially when an open‑box item is rated “excellent” and expected to include all original parts. One helpful step you can try with your new in‑box unit is running the built‑in Picture Test in the settings menu. This helps confirm that the panel, edges, and display are all functioning properly right from the start. It’s a quick way to ensure your replacement unit is performing as expected. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED65B5PUA.AUS. To allow our team to take a closer look or assist with anything related to your new unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, James. Thanks for your insights on the LG TV (OLED65B5PUA) model. We appreciate your honesty and effort in setting it up. AirPlay and screen mirroring should be easy, and great job troubleshooting! If AirPlay isn’t connecting, check Settings > Connection > Apple AirPlay Settings, and ensure your TV has the latest firmware via Settings > Support > Software Update. Also, turning off IPv6 in network settings can help with Apple device connections. More setup guidance can be found here: https://www.lg.com/us/support/help-library/lg-tv-which-lg-tvs-support-airplay-2--20151097893431 and https://www.lg.com/us/support/help-library/lg-tv-how-to-use-the-screen-share-on-a-lg-tv--20153130897690. If you need help with LG products or features, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you! ^Juvy

Hi, Crystal. Thank you for sharing what’s going on with your LG TV (OLED65B5PUA) model, and we understand the importance of having your TV available—especially when it’s only a few months old. A quick step you can try while waiting for your scheduled service visit is a power reset: unplug the TV for about 30 seconds, then plug it back in and attempt to power it on again. This can help refresh the system in some cases. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. We’d like to take a closer look into your experience and make sure everything moves forward smoothly. When you can, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, Bernadette. Thank you for reaching out and sharing how you feel about your LG TV (OLED65B5PUA) model. We understand the importance of having a TV that meets your expectations, especially when you’re comparing it to a brand you’ve used before.

One helpful step you can try is performing a power reset by unplugging the TV for about 60 seconds and plugging it back in. This helps the picture processor recalibrate and can clear up issues that affect overall performance. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED65B5PUA.AUS. We’d be glad to take a closer look at what’s going on with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hi, Peter. Thank you for reaching out about your LG TV (OLED65B5PUA) model. We understand the importance of having your delivery arrive as scheduled, especially when you’ve planned around a specific date and timeframe.
One helpful step once your TV arrives is to check that the power cord is fully seated and the TV is connected to a stable outlet, as this ensures a smooth first‑time setup. You can also review initial setup guidance here: https://www.lg.com/us/support/product/lg-OLED65B5PUA.AUS. We’d be glad to assist you further and look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help. ^Juvy

Hi, Robert. Thank you for sharing your experience with your LG TV (OLED65B5PUA) model. We understand the importance of having your TV delivered on time, especially when you planned ahead so your family could enjoy it together during the holidays.

One helpful step you can try is checking the delivery status and updated scheduling details through the retailer’s online order portal or contacting their delivery support team directly, as they can provide the most accurate information on when your TV will arrive. You can also follow up on your purchase by contacting their customer service at 888-237-8289. For more information about the product, just swing by https://www.lg.com/us/tvs/lg-oled65b5pua-oled-4k-tv. If you need any more help, don’t hesitate to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you! ^Juvy

Hi, Susan. Thank you for reaching out about your LG TV (OLED65B5PUA) model. We understand the importance of having a consistently clear and accurate picture. A helpful step you can try is performing a Picture Mode Reset, which refreshes the display settings back to their optimal defaults. You can also run the Pixel Refresher feature found in the TV’s OLED Care menu, as this can help correct picture irregularities. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy