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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1146 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,146 reviews
  • Rated 5 out of 5 stars

    LG C5 65 ince

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast start up. Built in apps load quickly. The built in features for pictures, screen savers etc are very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG OLED has crisp and beautiful picture. Would recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    seems like Best Buy can’t even match up remotes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great but Best Buy makes my consumer experience difficult once again. things can never be smooth with Best Buy. Being a long term customer I bought an iPhone 17 pro a few months ago and had to go to the store about 5 times in one week before my phone worked(whole different issue.) Now I bought a 1300 tv, that I’ve wanted forever, I got the excellent open box to make sure I got everything that’s supposed to be with it. Instead DIDNT HAVE THE SCREWS FOR THE STAND AND HAD A TOSHIBA TV REMOTE. BE BETTER GUYS. Since the remote uses infrared I had to go buy another remote, and find some screws to make the stand work. Shouldn’t have to after spending 1300 dollars. Lg c5 rocks tho.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tyler. Thank you for reaching out, and we understand the importance of having your LG TV (OLED65C5PUA) model arrive with everything you expected. A universal or infrared remote can manage basic power and volume, but the LG Magic Remote is crucial for the "point-and-click" cursor, voice commands, and calibration via its built-in microphone. Without it, you might not fully experience webOS 25. The C5 is a thin, sophisticated panel. If the screws you found aren't an exact fit, there is a risk of the TV leaning or becoming unstable over time. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 for potential solutions. We’d like to assist further.
      Please send us an email at [email protected] so we can take a closer look and support you more closely. ^Juvy LG

  • Rated 5 out of 5 stars

    excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Very crisp and clear. Easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jimmy QLed tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv and good people to deal with’ Best Buy is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our new TV it is so clear and fits perfectly in our living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks gooddddddddddddddddddddddddddddddddddddddddd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG C5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great tv with good software and brilliant for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairs great with PlayStation 5 Pro, easy connection with a sound bar

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV speakers output

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great but the sound has to be elevated very high.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, JamesB. Thank you for sharing your experience with us. We understand that the sound levels on your LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025) didn't meet your expectations. We understand your inquiry regarding the speaker output. One step you can try is ensuring the "Auto Volume" feature is enabled in the Sound settings to help balance the output.
      https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture when source is Dolby Vision great contrast and deep blacks.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Half star

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had two of these TVs and they have great picture if the streaming actually works. I have to unplug my TV at least 4 times a week to resolve streaming issues this TV says it has when no other device has issues. 4 other TVs in the house, along with multiple streaming devices using internet bandwidth, and the most expensive TV is the least reliable and most inconvenient to maintain (especially mounted as a frame on the wall). Do better LG.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tom. Thank you for taking the time to share what’s been happening with your LG TV (OLED65C5PUA) model. We understand the importance of having a TV that streams reliably.

      When streaming apps report issues while other devices work normally, one helpful step is to reset the Home Dashboard network connection by going to Settings → Network → Wi‑Fi (or Wired) → Advanced Settings → Edit and re‑entering your network details. This refreshes the TV’s connection without needing to unplug it. It can also help to clear the app cache by selecting the streaming app, pressing and holding the OK button, and choosing the option to restart the app fully. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711 and https://www.lg.com/us/support/product/lg-OLED65C5PUA. We’d be glad to take a closer look at your experience and review your unit in more detail. Please send us an email at [email protected] so we can assist you directly. ^Juvy LG

  • Rated 5 out of 5 stars

    Colleen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv also felt like it was a good price!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, but no manual ,had trouble finding how to get to HDMI 1. so I can actually see the picture, still trying to figure it out. The Geek Squad in the store didn't help. the salesman was more help full but still having trouble figuring out the 100 things that this TV can do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Color Limited

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at other brands but went with the LG. Compared to the Samsung model the color isn’t as prominent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very helpful and knowledgeable about LG products helped me from start to finish explaining everything very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great buying experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. The floor representative was professional and knowledgeable. Easy install and setup!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg 65

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really glad I could get a 65 inch with a Center stand that had a low profile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy--Always Our Choice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help from Best Buy employees who assisted us in our selections of a new Tv and sound bar. They also arranged for our delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this. Tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We would buy this tv again. We have already recommended this to a friend.

    I would recommend this to a friend
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