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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 875 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers enjoy the amazing picture quality and great OLED quality for the price of the 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). The TV has perfect brightness in both dim and bright environments and is easy to use. The TV also has great black levels and refresh rates, and a very thin design that fits nicely on the wall. However, some customers feel the magic remote is overrated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 875 reviews
  • Rated 5 out of 5 stars

    #1 TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sick TV!! The little curser crazy lol Best TV ever..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Recent TV purchase from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not overall pleased with this TV. The picture quality was ok, but there were on occasions where the picture was pixilated. Also, for a tv over 1800.00 should come with a voice remote. The Geek Squad set up the TV, however, I was not schooled on the features of the tv nor did it come with a user manual. Lastly, in order to exchange the tv for another tv, I will have to pay another 300.00 for set up which I was not told at the time of purchase.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    My LG TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some difficulty settings up. Use of remote is difficult.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought that buying an OLED tv you would see the difference in picture but you can’t see any kind of difference in the picture quality at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Urgent Wi-Fi Connectivity Issues & Service Delay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely disappointed with this TV. I experience issues connecting to Wi-Fi on a daily basis. Every day, I spend anywhere from 15 to 30 minutes just trying to connect the TV to the network. My Wi-Fi service is working perfectly and is consistently connected to my laptop and phone without any issues. However, the TV repeatedly displays an “unable to connect to network” message. When I contacted Best Buy, I was informed that the earliest available service appointment is in 10 days. This delay is unacceptable, especially considering that I am a Best Buy Total/PRO member. Unfortunately, my membership status does not seem to make any difference in receiving timely support. I am very dissatisfied with both the product and the service. I need an immediate solution—either an expedited service visit or a replacement with a different brand. Waiting 10 days is not acceptable. Please advise on how this issue will be resolved as soon as possible.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Dina. We appreciate you taking the time to share what’s been happening with your LG TV (OLED65C5PUA) model, and we understand how important it is to have your TV connect smoothly each day. Let’s walk through a helpful step that often resolves Wi‑Fi issues on this model.

      One effective step is to refresh the TV’s network settings by going to Settings > All Settings > Network > Wi‑Fi Connection > Advanced Wi‑Fi Settings, then selecting Edit and toggling Set Automatically off and back on. This forces the TV to re-establish a clean connection with your router. You can also review additional connection tips here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If the issue continues, we’d be glad to take a closer look and explore the best next steps for you. Please send us an email at [email protected] so we can assist further. ^Juvy LG

  • Pros mentioned:
    Oled quality, Picture quality
    Cons mentioned:
    Menu navigation, Remote control

    Rated 5 out of 5 stars

    Got to pay to play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First OLED and I wanted one of the best. It did not disappoint. This is my third LG and the menu is not the most intuitive but I've adjusted over time. Magic remote is probably overrated given I've had it on multiple tv sets. I'm awaiting some more software updates but the rest of the tv is great and that is what matter most

    I would recommend this to a friend
  • Pros mentioned:
    Black level, Brightness, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG C5 65-inch OLED TV (2025) delivers vibrant colors, perfect blacks, and a brightness boost with the Alpha 9 Gen 8 processor. Ideal for gaming with 144Hz, HDMI 2.1, G-Sync, and FreeSync. WebOS 25 is intuitive; audio needs a soundbar. Priced at $2,699, it’s a top mid-range pick

    I would recommend this to a friend
  • Pros mentioned:
    Black level, Picture quality

    Rated 5 out of 5 stars

    Love at First Sight… in 4K

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t buy a TV—I adopted a portal into another dimension. The LG 65” C5 OLED evo AI has officially ruined every other screen in my house. My old TV now looks like it’s been smeared with Vaseline compared to this one. The picture quality is jaw-dropping. Blacks are so deep I thought the screen was off, and the colors are so vibrant I half expect my living room to start charging admission. Watching movies feels like the director is sitting next to me, whispering, “Yes, this is exactly how I wanted you to see it.” The AI upscaling is wizardry. Even older shows look fresh, as if they’ve been hitting the gym and drinking kale smoothies. I rewatched a DVD from the early 2000s and suddenly noticed background details I never knew existed—like that extra who clearly didn’t know the camera was rolling. Gaming? Absolute beast. No lag, no blur—just buttery smooth gameplay that makes me feel more skilled than I actually am (until I still manage to lose). And let’s talk about sound. The built-in audio is shockingly good for a TV this thin. It’s like LG took a soundbar, squished it flat, and said, “Here, this will blow your mind.” The webOS interface is snappy and smart enough to make me wonder if it’s judging my late-night binge choices. And yes, it comes with every streaming app you can think of—plus a few you’ll never admit to using. Bottom line: If you’re on the fence, just know this TV is a dangerous upgrade. You’ll suddenly find yourself canceling plans just to “test the picture quality one more time.” And honestly? Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    LG 65" C5 OLED has transformed viewing experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG 65" C5 OLED has transformed our family’s viewing experience and is an easy product to recommend to anyone considering an upgrade. The picture is exceptionally sharp and vibrant, and the built‑in speakers deliver clear, full sound that makes movies, sports, and everyday TV feel more immersive. The smart remote and voice controls make navigation effortless, whether you are searching for a show, changing inputs, or adjusting settings, and you can manage everything from your phone in seconds. Switching audio between the TV speakers and an external receiver and fine‑tuning the picture—from an ultra‑smooth effect to a cinematic filmmaker mode—takes only a few clicks, so the TV quickly adapts to any room or preference. Even with modern HDMI and optical connections, setting up older equipment like a VCR, legacy receiver, or classic game console was surprisingly simple, which means you can keep using the devices you already love instead of replacing them. For a mid‑range price, this TV offers premium performance, user‑friendly controls, and compatibility with both new and older gear, making it a highly compelling choice for families and home‑entertainment enthusiasts alike.

    I would recommend this to a friend
  • Pros mentioned:
    Black level, Brightness, Picture quality

    Rated 4 out of 5 stars

    Better than Samsung equal, but weak remote control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives: 1--We can actually see things in movies that the blacks of our Samsung could now show us. Brighter too. 2--Better picture quality than Samsung. 3--Less glare is a plus. 4---Trying to get rid of TVs with bad backlighting. Last 2 Samsungs had them go out due to this problem. We hope this OLED technology does not do that. Negatives 1--Weak remote control. 2--The remote has a wheel on it that is very touchy. We can predict that the remote wheel will be the first thing to go bad. 3--Wheel curser hard to steady & control. Comes on at inopportune times. 4--The enter function should be separate from the wheel functions. A lot of over-use issues for one button.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Menu navigation

    Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG OLED Evo TV was very easy to set up and has a beautiful picture and I was also surprised at the quality of the TV speakers - although we have since tied it to a receiver for audio. Recommended and very happy with it. I do wish the main menu of selections - streaming services and cables were a little easier to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Solid TV, Beautiful picture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this tv but couldn't buy it until my old tv died. It's my rule. Lucky for me, a lightning bolt took out my Sony mini-led. The Sony had a 'good' picture, but IMO the LG EVO has the better picture by far. I have another LG EVO in another room for over a year now. One of the tv's is connected with ethernet and the other via Wi-Fi. I've had zero issues from either tv. WEBOS is easy to navigate. My only complaints are the 'new' cheap feeling remote and the stupid dancing cursor thingy I detest. LG did take a step back with the new remote. Hopefully they'll change it back to the previous style which was really good. I can't speak to the sound quality since I've hooked it up to my soundbar since day 1. Knowing what I know now I'd buy this tv again in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for a small bedroom. Great size and display. Speakers are decent for a tv. Easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Best bang for the buck OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge improvement over my 2017 WebOS TV that would randomly lock up or reboot on its own. OLED displays do not disappoint. Viewing angle is the biggest benefit in my wide-ish living space. Picture clarity is amazing with my AppleTV content. Built-in speakers are adequate and usable, but my external receiver setup is still much better. Still not a WebOS fan, but I spent a little time with it and was able to remove all the unwanted noise and made it easy to find my frequent selections which is just LiveTV and AppleTV. "AI" tuning the picture to your liking seems little gimmicky, but it does work, you can go nuts with it if you want. Would not have paid original price, but recent fall sales make it very attractive.

    I would recommend this to a friend
  • Pros mentioned:
    Black level, Oled quality, Picture quality

    Rated 5 out of 5 stars

    LG OLED 65" TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG OLED 65" TV is by far the best TV I have ever owned. The picture is extremely sharp and has very high resolution. The colors are vibrant and the blacks perfect. Highly recommended/

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Best TV I have ever bought.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first OLED TV. I love everything about this TV except the remote is a bit challenging to use... so I connected my Apple TV to use its remote... and the sound quality was pretty good until I connected the Soundbar... OMG.. you have to get this along, it's night and day... Sound is way way better.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Perfect my home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the color, the brightness, and the size is perfect. I did not regret bying it. I would recommend it to my friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV, Questionable Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about one month of use, I can say that this is the nicest TV I've ever owned in terms of picture quality and viewing experience. Unboxing and setup were relatively easy. The only negative related to this purchase/product was that I earned several rebate certificates, and the store associates and customer service completely misled me about when they would be available and when they would expire. They told me that they would be available to use after the return window for the TV had closed. When that time came around, the certs had already expired and I lost the chance to apply over $100 to a future purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Great OLED Choice that's Actually Affordable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent television. Been eyeballing an OLED for quite a while, and this one was the perfect blend of true darks without too much gloss in the reflection. The 65in was also the perfect size for my living space. Any more or less and it wouldn't feel quite right. The speakers are also quite impressive, no real need at the moment for an external speaker system.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    OLED TVs Are Epic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting an OLED TV for quite some time. Thanks to the Labor Day sale I was able to finally sweep this bad boy up. Dolby Vision on an OLED TV like this is absolutely epic! The colors are so vibrant and the picture is perfectly bright. This TV works perfectly as an ARC setup with my 7.2 home theatre receiver. The screen itself is so thin it's mind blowing how far LG has come with these TVs. 4k BluRays looking absolutely amazing and it's like being at an AMC Dolby Cinema theatre. I highly recommend this product! <3

    I would recommend this to a friend
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