Customer Ratings & Reviews
.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/a2c81e15-ccb1-41b4-b702-c6bedffe82e5.png)
- Model:
- OLED65G4SUB
- SKU:
- 10316809
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
65” LG OLED G4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent in all ways. Installation was quick and professional.
I would recommend this to a friendA super Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A quality product of a 1st grade worth having in a modern home
I would recommend this to a friendBest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but great service throughout the purchase.
I would recommend this to a friendOLED BEAUTINESS!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME, I love this tv! You'll need a sound bar though.
I would recommend this to a friendSo far, value so far does not align with the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointing, color issues, picture went out a couple of times. Brightness is very high and I prefer not to have to change the factory settings by viewing mode. Geek Squad said they no longer adjust color settings.
No, I would not recommend this to a friendDo Better, Best Buy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a customer of Best Buy for many years, but I've always purchased new-in-box items. After researching their open-box policy and reading many reviews, I purchased an open-box LG G4 65" Oled TV categorized on their website as being in "excellent condition". Per their website, it was supposed to be in the original packaging and come with all the original accessories or suitable replacements. Upon picking up the TV, I was surprised to find it was NOT packaged in the original packaging, as the decription said it would be, but rather the TV itself was wrapped in bubble wrap. There was a small box that supposedly contained all the original accessories. After driving 4 hours home (I picked it up while visiting family in my hometown), I began unpackaging the TV and the accesories box only to find the power cord, part of the TV stand and the remote were all missing. Needless to say, I am an extremely unhappy customer at this point. DO BETTER, BEST BUY...make this right!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We understand your concern, especially after spending time and effort to purchase an open-box LG TV (OLED65G4SUB) model, only to find it didn’t meet the expectations set by the description on Best Buy’s website. We strive to provide exceptional services and ensure a smooth experience.
To sort this out, we suggest reaching out directly to Best Buy customer service team at 888-237-8289 to let them know about the issue and ask for a resolution. It’s super important to mention any discrepancies in the packaging and the missing parts, as they should be able to either send you what’s missing or help with a replacement.
If you need any extra support or help with the TV once you have the right parts, don’t hesitate to shoot us a private message on social media @LGUSSupport. We’d love to help you through any further troubleshooting or setup steps once everything’s sorted out. ^Juvy
Poor Customer Service from Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service from Best Buy! I purchased the TV on sale from Best Buy on August the 6th, but delivery keeps getting delayed and it has now been >75 days since the purchase. To date, Best Buy has postponed the delivery date 4 times and told me my only options are to i) cancel the order or ii) wait for them to source inventory to fulfill my order. It has now been almost 10 weeks and I am still waiting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RickH. Thank you for sharing your experience with us regarding your purchase of the LG - 65" Class G4 Series OLED evo 4K UHD Smart webOS TV (2024) from our authorized retailer. We understand your inquiry about the significant delay in delivery and the lack of fulfillment options provided by the retailer. We understand that waiting this long has been challenging.
Since this purchase was made through a third-party retailer, Best Buy, they are responsible for the delivery schedule and inventory. However, we would be happy to document your feedback internally and see if there is any way we can assist from our end.
https://www.bestbuy.com/product/lg-65-class-g4-series-oled-evo-4k-uhd-smart-webos-tv-2024/JJ8VPZQ5KW
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Lg g4 65 tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg g4 65 inch tv is not good for outdoor antenna. The picture won’t stay sharp it will distort. All of sudden the sound will repeat the same words like it’s in a loop only on one station. I have to go to another station for a few minutes and then go back and it normal again. Have to put it in cinema mode most of the time for accuracy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sandy. Thank you for sharing your experience with us. We understand your concern about dealing with picture distortion and sound issues. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. For optimal performance with an outdoor antenna, we recommend checking the antenna connection and ensuring the signal strength is strong and stable. Also, you might want to try adjusting the Picture Mode settings and ensure that the TV is updated with the latest firmware to help with performance. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If the issue persists, please send us a private message on social media @LGUSSupport, and we’ll be happy to provide more personalized troubleshooting steps and assist you further.
We appreciate your patience and look forward to helping you resolve this. ^Juvy
LG Oled not for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's OK. It takes control, which is not good for old folks like us. We like simple; This is not simple.
No, I would not recommend this to a friendNot the happiest guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received the tv yet but getting it has been difficult. I got a call from best buy support team and said my tv was delayed and i need to reschedule. I tried calling her back and she did not return my call and the other number she gave told me i had an hour wait. In my opinion when someone spends over 2k they should get great support. The guy who sold me the tv was great but been waiting a month and frustrated.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LouB. Thank you for sharing your experience with us regarding your LG OLED65G4SUB TV. We understand your inquiry about the delays and difficulties you've faced in receiving your TV from Best Buy. Your feedback is important, and we'd like to assist you further.
Since the issue involves the delivery and communication from Best Buy's support team, we recommend reaching out to Best Buy directly for an update on your order status and to address the communication challenges you've encountered. You can usually find their contact information, including phone numbers and online chat options, on their official website.
https://www.bestbuy.com/site/lg-65-class-g4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578150.p?skuId=6578150
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore any further solutions we can offer from LG's end once you have more information from Best Buy. We appreciate your patience. —Renzo
TV I Ordered Was Taken By Another Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the TV! I'm pretty sure that the TV I ordered on 7/2 and not scheduled to be installed until 8/5 got bought and taken away by a cash & carry customer. I was notified via email yesterday that this model was not in stock, after being told earlier in the week that it was! The email stated that there was no TV for delivery on 8/5.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DavidM. Thank you for sharing your experience with us regarding your LG OLED65G4SUB TV. We understand your inquiry about your ordered TV being unavailable for delivery and the concerns about it potentially being taken by another customer at Best Buy. Your feedback is important, and we'd like to assist you further.
Since the issue involves the fulfillment of your order by Best Buy, we recommend contacting Best Buy directly regarding their order and inventory policies. They would be best equipped to provide specific details about your order status and how the TV became unavailable.
https://www.bestbuy.com/site/lg-65-class-g4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578150.p?skuId=6578150
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore any further solutions we can offer from LG's end. We appreciate your patience. —Renzo
bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad condition, delivery experience bad as well. would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with us, and we understand your concern about the condition of your LG TV (OLED65G4SUB) model, and the delivery experience didn’t meet your expectations. We strive to provide exceptional services and ensure a smooth experience.
We ensure product quality, but delivery issues are managed by the retailer. It’s advisable to contact Best Buy customer service at 888-237-8289 or the delivery service regarding the TV's condition upon arrival. For further assistance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. We can also guide you on resolving this with the retailer or help you find additional support.
Feel free to message us on social media @LGUSSupport, and our team will assist you with any ongoing concerns. We’re here to help. ^Juvy
Best Buy Sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever. Waiting 2 months for this to be delivered. Hopefully Best Buy doesn’t make me wait 3 months. Should have ordered from Amazon!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MichaelcI. We understand your inquiry regarding the delivery of your OLED65G4SUB TV. We're glad to see you are excited to receive your TV. However, this matter is best handled by the authorized retailer where the purchase was made. For the most accurate and up-to-date information on your delivery status, we kindly recommend reaching out to Best Buy's customer service directly. Please send us a private message on Social Media @LGUSSupport if there's anything else we can assist you with regarding the product itself.
https://www.bestbuy.com/site/lg-65-class-g4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578150.p?skuId=6578150
We appreciate your patience. —Renzo
Don't get AI tv feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the AI feature, it's annoying, I just wanted a normal tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, FranciscoC. Thank you for sharing your experience with us. We understand your inquiry regarding the AI features on your OLED65G4SUB TV. Your feedback is important, and we'd like to assist you further.
You can often adjust or disable various AI features in your TV's settings. Look for options like "AI Picture Pro," "AI Sound Pro," or "AI Service" within the "General" or "Picture" settings menu to customize your viewing experience.
https://www.bestbuy.com/site/lg-65-class-g4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578150.p?skuId=6578150
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I begin. The whole process from start to finish was a nightmare. I don’t have the time and energy to write all the issues I had with this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out regarding your experience with the LG TV (OLED65G4SUB) model. We understand how important it is to have a television that functions flawlessly. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. To address all the issues you've faced, please send us a private message on social media @LGUSSupport. Our team will be able to gather detailed information about your situation and provide personalized support to resolve any problems. Whether it’s related to the purchase process, product performance, or anything else, we’ll ensure that we address each of your concerns thoroughly. Our goal is to make things right and improve your experience with LG. ^Juvy
Best TV For The Money For 2024
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased the 77" LG G4 and believe me it is the second-best OLED on the market, as the Sony 77" class BRAVIA XR A95L is the top-of-the-line OLED and is just a little better. But the Sony is not $1800 dollars better, yes it has a better built in sound system and the processor is a little better but that is it. I looked a both the Sony and the LG TVs at Best Buy in a side-by-side comparison, but since the top-of-the-line TVs were so close in picture quality I could not justify spending the extra money. Anyone who buys these TVs will already have a separate sound system, either a sound bar and the Atmos speakers that go with them or a custom high-end home theater system for them.
I would recommend this to a friendCouldnt pass up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My projector was just not cutting it for me anymore. Spent about 1.5 months researching and driving to different BB’s to see models in person. Ceiling was around $1200 for me. Saw a 65” G4 open box for $1200ish qnd literally couldnt say no. The set up screen confirmed i made a good choice. I hear OLED’s arent the best brightness, this thing was nearly offensively bright. The black bars above and below the video show the raw power of contrast.
I would recommend this to a friend55"picture better than the 65" picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Writing this review grieves me bc I am a huge fan of LG televisions. Two years ago I purchased an LG 55" G2 television for my den and it was delivered by Bestbuy and installed with the expertise of two members of the Geek Squad. As soon as it was installed, I thought it was too small but the picture was way beyond my expectations, so I decided to enjoy it until I could save up for the LG 65" G4. Then I did, and I couldn't wait to see it in my den and blow me away. My 55" I gave to my daughter and once again, Bestbuy installed it and I was thrilled by the additional picture size. The picture seemed fine to me in the beginning, but I noticed that the picture was not as crisp and clear as my 55". I played around with every combination of picture settings but none of them were as crystal clear as the TV I gave away. My Daughter came over to watch the Super Bowl and after a while she said what I had been thinking, (without any my provoking) - "Dad, I think my TV gets a better picture than yours!" I went back to BB simply to request a visit from the Geek Squad to adjust it, but their customer service dept decided to send me a new TV. I couldn't believe it, then they did! The second TV's picture is exactly the same as the first, and to the novice eye, the picture looks good, and to some, perhaps great. But to me, my expectations were dampened and disappointed bc I can still remember that absolutely, precision quality picture of my two-year-old LG 55" G2! BTW, Consumer Reports has rated the LG 65" G4 the best 65" in 2024. That fact astounds me bc to me, I can't quite get used to the fact that I know this picture should be better. I must add that I feel that BestBuy has gone way out of their way to make me happy.
I would recommend this to a friendAmazing TV, love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best picture quality, perfect out of the box. 5 year of software upgrades is awesome and 5 year panel warranty is awesome too. Paired with the LG S95TR and it takes the sound to a whole new level.
I would recommend this to a friendLG 65” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new LG 65”TV … The picture is so crystal clear it’s beautiful. It has so many options. I’m still learning how to use it with the web, streaming & different programs.
I would recommend this to a friend
