Customer Ratings & Reviews

By far the best TV I have ever owned. This is my second time buying the same TV. I recently moved and sold my original LG Oled with my home and when I moved I said this is a non-negotiable for what I need in my new home.

I’m obviously going agaist the grain here by giving this TV only three stars. Actually, I had considered only two, but then thought better of it. My main gripe is the brightness. Both my wife and I agree that the picture can be far too bright in certain circumstances, and this is even with the OLED Pixel Brightness set at zero ( on a scale of 0 to 100). I did everything I could in the Picture Settings in order to dim the picture to an acceptable level. It’s now passable. And don’t get me started on LG not allowing the customer to override HDR and keep the picture settings they input. Luckily, I was able to stop both my TiVo and Roku from passing HDR content that would override my settings and make the picture so incredibly bright and saturated that it was unwatchable. Yes, I contacted LG and they told me there was no way in the Settings to accomplish this. Really?! It appears to be only a small software fix on their end, but no, they want us to be held hostage by what someone else feels the Picture Settings should be. Yes, there’s more. My HDMI 2 port doesn’t work. If you do search, you’ll find it’s a known problem with some of the G4 TVs. I also get a message every once in a while that is quite random, telling me that there’s a problem with the TV not complying with HDCP 2.2 copy protection. I couldn’t find anywhere on LG’s site or in the User Manual that the TV conforms to the spec, but there was a site that informed me that the G4 actually has HDCP 2.3 on all four of the HDMI inputs. Thanks LG, for making me search for quite some time until I found that. I also dislike the remote. Personally, i don’t like the layout or feel of it. Obviously, that’s going to be a personal preference. So, would i buy this TV again? Certainly not, not even if it was a thousand+ dollars less. My guess is that I would have been just as happy with an LG model in the B or C series. However, after experiencing this travesty, I’m rather soured on LG TVs altogether.

As expected, this OLED is top of the class. However, there are some ongoing issues which LG has recognized. Most important is a problem with HDMI 2. Specifically, when switching between HDMI 2 and the other inputs, HDMI 2 weather does not have a picture, or shows a blurry picture. LG has stated it will be addressing this with a firmware update. Still waiting for it.

Brightness is awesome and picture is crystal clear.

Fantastic experience from purchase to setting up the TV and enjoying its stunning picture quality. Highly recommended for folks looking for an OLED that provides superior picture quality even in well lit rooms. Love this TV, would purchase again.

Very good picture. WebOS relatively easy to use. Very happy with my new TV.

This TV delivers in all aspects. The picture quality is crisp and bright enough to watch in a bright room with no issues. Gaming is incredible and smooth. If you purchase a 55 or 65 inch understand it doesnt come with a wall mount. Theres a specific LG mount required with this tv that can be found online

Wonderful service from Best Buy! One of the best tv’s ever owned. Ryan Heroux was extremely helpful. Knew exactly what receiver worked best with our Polk speakers. The technician who installed the tv and components stuck to the installation because it was a difficult task. Lucky to have the the most talented people to make everything work beautifully.

Excellent experience with the purchase. Nothing better than a LG

Amazing picture, one of the best tv’s out there. It’s very thin with multiple hdmi ports. The remote is very good and I’m able to use it with Apple TV. Best Buy had advertised free install with the purchase of every tv but this one, it shouldn’t have had a sign next to the tv if it didn’t apply to that tv.

Great tv great picture. Looks great in picture mode

I have an older C-class 55-inch LG TV in my living room. I bought a 65-inch G4 for my mother-in-law's apartment. I still can't believe how good the picture is on the G4. I like it so much that I'm thinking about replacing my C-class 55" with a 55-inch G5.

The difference in picture detail is amazing. The setup had no problems and attaching/connecting all devices (cable box, sound bars, PS system ect) was also without problems. I have only noticed some pixel blurr when a quick scene change is done in the scene being displayed. This has not occured very often. I have only used for a few days but have been very pleased with the purchase.

This tv is incredible. Theres not much else to say. Incredible hdr, incredible contrast, incredible brightness, incredible highlights. It had ruined going to the theater/watching movies on any other screen. Its amazing. The only down side is the built in speakers sound like built in speakers. Get a sound bar. I got a cheap LG S55TR for about $220 and its great for the bedroom theater setup.

Everything they say it is. Clearest picture I've seen Unreal blacks

We were very pleased with the sales person. He answered all our questions. He was very knowledgeable about all the TV’s pros and cons. Very patient, professional and didn’t not try up sell to the most expensive. We are very happy with our purchase and installation.

Such a great tv. It looks great out of the box but after calibration it was just that much better. This is my 3rd LG OLED and it just keeps getting better. Highly recommend

Purchased 3 65" LG G4 TVs on 11/29/24, which were delivered on 12/21/24. No issues with the first two TVs, but the third TV had a defective display. There is a very distinctive line, which looks like a crease, seam, or fold, that runs horizontally across the entire display. There was no damage to the TV's box upon delivery, and there is no visible damage to the TV - not even a spec of dust. The defect was evident from the first time the TV was turned on. Because of our busy schedules, we didn't get this third TV setup until the evening of 2/8/25 and immediately saw the issue. I contacted LG support the following day and spent over an hour with them and sent 10 pictures trying to convince them of the issue -- they tried to claim it wasn't a defect and made the process a lot more difficult than it needed to be. The customer service agent was quite condescending with their tone, kept trying to deflect accountability, and made me feel like I was a liar or trying to scam them (I have the online chat log saved). The customer service agent even tried insisting that we would have to pay for the cost to repair the TV. We purchased this TV directly from LG.com, so they have access to our order history where they can see we spent over $10K on LG.com, including 3 G4 TVs and their smart 6700 series washer & dryer, in 2024 alone. This was our first time ever contacting LG regarding an issue for any of the LG products we own (which is a lot). Since the 30-day return window has passed, LG won't exchange the TV. So, they passed our information along to a local repair center. They repair company reached out yesterday for additional information and pictures. After reviewing the issue, even the repair company was surprised that LG refused to just exchange the TV - speculating that it will likely cost LG more money to have the panel repaired (parts + labor) than just exchanging the TV. Manufacturing issues happen, and we're definitely quite understanding about that. However, how a company responds to such issues speaks volumes. LG made what should have been a very simple process into something that felt quite combative and a lot more difficult than it needed to be. Although we've loved all of our LG products, this customer service experience has completely changed how we feel about the brand. We're currently going through the design process for a full kitchen model and were going to use LG for all our appliances (wall oven & microwave, cooktop, refrigerator, dishwasher), but now we're looking at other brands because of this experience.

Great TV. It has a beautiful picture. Be aware that the 65 inch G4 DOES NOT come with the mounting bracket. In Nov 2024 the bracket was backordered at LG and other sellers. The mount is very nice and results in a flush mount that is very closed to the wall - looks great.

Great TV. Outstanding picture quality and it comes with the Next Gen TV tuner built in and Anti-Glare. Highly recommend.