Customer Ratings & Reviews

Great TV! Picture quality is amazing and one wall design elegant.

Great TV, Color and brightness great, Love the size.

The best oled tv in 2025. Brighter than a lot of minileds

The TV looks absolutely stunning! Especially when playing my PS5 Pro

Very good tv for ps5 pro. Very bright, no lag, excellent quality

Best tv I have owned. Great color and overall brightness.

Good overall tv bright clear screen eazy set up . Some lagging on fadt moving objects . A nice up grade from our last tv

great tv sharp picture tru blacks not as bright as I thought during some scenes

Coming from Samsung S95 series, this TV is equally great. I do like the user interface.

Love the tv. Still learning the tv remote! Great picture..

Terrific installers, Mar and Marco. Worth the upgrade.

The tv is awesome. Great to watch sporting events!

Its beautiful! The brightness is amazing! The AI feature is very cool!

Exactly the tv I wanted For movies and sports My wife loves it

The picture has problems - despite massive troubleshooting and investigation. Second, despite shopping on the Best Buy Web Site, I unknowingly purchased from a 3rd party vendor, even though financing is from Best Buy. 3rd party will not take return without complete original packaging, and Best Buy staff was rude and indignant during communications of trying to initiate a return. Lastly the LG folks sent out a person telling me my eyes were wrong, despite getting a dozen people to acknowledge the faults and pictures directly to LG. LG would not exchange the faulty TV. I am left with a lemon and costly legal fees. LG and Best Buy have lost my business.

Lost functionality through my cable remote control

Screen resolution is wonderful. The "clicker" to gain access to the tv features is buggy and hard to operate. The total lack of an instruction manual to operate the system is just stupid. I hired Geek Squad to install and demo the tv and while the guys were nice they were not cut out to explain things. I got vague answers to questions and suggestions to visit the web (e.g., You Tube) to get answers. I've spent about 8 hours so far wading through screens trying to figure of how to operate things. I admit part of the problem is I have external speakers and other equipment running through a receiver, but what else is new. Reaching anyone at Best Buy for support is a bad joke. To spend thousands of dollars on a product that is impossible to operate correctly is just sad. Wish I had not purchased it, but it's just too much trouble to start over.

I had this TV for 3 weeks. One day at the bottom of the screen, a roughly 1/2 inch high by 2 inch wide patch showed at the bottom. The screen was cracked outward and the glass partly melted. Approximately 1 inch to the left, the bottom of the TV was scalding hot. Leave the TV on like that for too long, and it blows the fuse. LG says the screen is cracked, so I have to take the loss on it. It is cracked OUTWARD. And melted. $3000 loss on a TV I only had 3 weeks. LGs warranty is useless.

The LG G5 OLED itself is an incredible TV — amazing picture quality, color accuracy, and HDR performance. However, the delivery experience through Best Buy was one of the worst I’ve ever had. My original delivery date was missed without notice. I was given conflicting information from multiple reps — one even told me it was “canceled as high risk” without my knowledge. I had taken the day off work and prepped for the delivery that never came. When the replacement finally arrived, the TV was transported on its side in the back of a pickup truck, which Best Buy employees had earlier refused to allow me to do myself, citing risk of damage. Sure enough, the back panel ended up warped and loose. Customer service offered only an exchange or refund, and refused to take accountability for the poor handling and lack of communication. I’m now proceeding with an exchange, but after this experience, I’ll likely purchase future TVs elsewhere. The TV deserves 5 stars — but the service and delivery process barely earn 1.

Just to be clear, the Lg 5G is an excellent TV and I rate it 5 stars. However, Best Buy receives an "F" for customer service. I purchased an LG G4 65" in July with delivery scheduled a month later. On the delivery day, nobody showed up and nobody called. I got very little sympathy from Best Buy due to lack of inventory. Customer service rescheduled for a month later and a few days ahead, customer service said again, no inventory on the Lg G4. They suggested I upgrade to the latest Lg G5, true bait and switch. Being so sick of this, I caved and spent $650 more for the G5 which came in as scheduled. But wait. The G4 came with a TV stand which is what I originally wanted, not a wall mount as I don't have the electrical hook-up. So, the G5 shows up only with the wall-mount option and no stand. Customer service failed to communicate that to me when the bait and switch conversation began. Customer service again showed no sympathy and said my only option was to purchase a $99 TV Stand for the G5. They would not give me one for no charge and take the wall mount back. I should have returned the Lg G5 when I had the chance but being totally dissatisfied, I just wanted to get this nightmare over with. Bottom line, I'll never buy another TV from Best Buy.