Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65G5WUA
- SKU:
- 10313585
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this high end LG G5 TV LG high end S95AR home theater. “No Signal” between the two. Tried everything, include buying a new eARC hdmi cable. Still no signal and no help. $3,000 for wasted hours! I’m frustrated!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for reaching out to us. We understand the importance of having your LG TV (OLED65G5WUA) model and LG S95AR home theater system working together seamlessly.
To help with the “No Signal” issue, please ensure that on your TV you’ve selected Settings > Sound > Sound Out > HDMI (ARC/eARC) and that Simplink (HDMI-CEC) is enabled under Settings > General > Devices > HDMI Settings. This step allows proper communication between your TV and audio system. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-show-no-signal--1426689345884LST. If the issue continues after these steps, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
LG OLED 65" G5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks fantastic in the store! Unfortunately, I can't tell you how it is at home as we're still waiting on the TV stand to be delivered. This TV is meant to be hung on a wall, and it does not come with a stand. Our situation requires us to put it on a stand, so beware that if you need the stand too, it may take weeks before you get it, as it is a special order.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your feedback with us regarding your LG TV (OLED65G5WUA) model. We totally get how excited you are to set up your new TV and waiting for the stand to arrive. We really aim to provide dependable, top-notch products and great service to make your experience as smooth as possible.
You're right that the LG G-series OLED TVs are mostly made for a flush wall-mount setup, which is why the stand is just an optional extra for those who want or need a tabletop arrangement. While you’re waiting for your stand, a handy tip to keep your new TV safe is to leave it in its original packaging, standing up in a secure, dry spot away from foot traffic to avoid any accidental bumps.
If you need more help or want us to check on the status of your stand order, just drop us a private message on social media @LGUSSupport. Our team would be more than happy to help you out. ^Juvy
HDR-10 IS BROKEN!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.https://t.ly/ZWM64 rtings review speaks for itself. Did LG even test this TV before shipping? What the heck!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your experience with us. We understand your inquiry about the HDR-10 feature on your LG OLED65G5WUA. We apologize for the trouble you’ve encountered. While we cannot speak directly to the testing or inspection process at Best Buy, we always recommend contacting them for assistance with the product, especially if it’s related to a possible defect or performance issue.
For troubleshooting, you can check if HDR is enabled in the settings of your TV. Make sure that your HDMI cable supports high bandwidth for 4K HDR content, as using an older or lower-quality cable may impact performance.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
If the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further in exploring potential solutions.
We appreciate your patience.
—Renzo
Tv great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was amazing but there was not a remote inside and when i came in and talked to them they acted like i was lying. I had to buy one online because they didnt have one. Why should i pay for one that i pay $2,000 for the tv.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cathy. Thank you for reaching out about your LG TV (OLED65G5WUA) model. We understand the importance of receiving every accessory that should come with your TV, especially after investing in a premium model. One helpful step you can take is to check the product box contents list on our official support page to confirm what is included with your model: https://www.lg.com/us/tvs/lg-oled65g5wua-oled-4k-tv. If you ever need to pair or set up the replacement remote you purchased, you can also perform a quick remote reset by holding the Home and Back buttons simultaneously for a few seconds to re‑establish connection with the TV. If you’d like us to look into this further or assist with anything else related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Delivery Unacceptable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. "Window" for delivery & setup was 12 hours 7AM-7PM. Unacceptable. Nobody came. Nobody Called. WhenI called I was offered new 12 hour window delivery appointment, not next day but in 3 weeks. Terrible service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, PhilipW. Thank you for sharing your experience with us. We understand that the delivery and setup of your LG 65” Class G5 Series OLED TV (Model OLED65G5WUA) did not go as expected. We apologize for the inconvenience this has caused.
For issues with delivery and setup, we recommend contacting BestBuy directly, as they manage the logistics and scheduling. Please let them know about your experience, and they should be able to assist you further.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
If you need further assistance from LG, please send us a private message on Social Media @LGUSSupport, and we’d be happy to help. We appreciate your patience.
—Renzo
Owner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and opened the box and product doesn’t stand comes with stand . Returned next morning . It’s only comes with mount stand. Salesperson never told me about that. They should to customers that only comes with mount stand .
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AjayV. Thank you for sharing your experience with the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. We understand that the television did not meet your expectations because it is designed with the One Wall Design and includes only the wall mount, not a traditional stand. We understand your inquiry and the frustration of discovering this upon opening the box, particularly if this feature was not clearly communicated at the point of sale.
We appreciate you bringing this feedback to our attention regarding the communication about the included accessories. The G5 series is specifically engineered for an extremely flush wall mount installation to achieve its signature gallery look, which is why a separate stand is not included but can often be purchased separately if a tabletop installation is preferred. We aim for complete clarity in all product feature descriptions. We value your feedback on the importance of explicitly highlighting the wall-mount-only design.
https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4
For further assistance and to explore possible solutions for any specific concerns you may have regarding the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work diligently to assist you. —Renzo
William colucci
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installation appointments were lost and delayed three times over a 4 week period. I finally in frustration canceled the entire $4000 dollar order
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, WilliamC. Thank you for sharing your experience with us. We understand your inquiry regarding the repeated delays and lost installation appointments for your OLED65G5WUA TV. We would be more than happy to assist you further. Please feel free to contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
We appreciate your patience. —Renzo
home owner and buyer of the tv.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek S. came over yesterday to set the tv up and it doesn't work and now telling me I have to wait till Aug. 28 for a replacement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Albert, thank you for reaching out and sharing what’s going on with your OLED65G5WUA. It’s definitely not the experience anyone expects when setting up a brand-new TV, and we appreciate you keeping us in the loop.
While you're waiting for the replacement, you can explore helpful resources like setup guides, warranty details, and troubleshooting tips on the LG OLED65G5WUA support page https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. If anything changes or you need assistance in the future, feel free to send us a DM at @LGUSSupport so we can support you directly. - Avril
Outstanding Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate the G5 at 4.5, if I could. There is a lot to really like, but a couple of drawbacks keep it from a 5 rating. Fantastic picture. Set up was fairly intuitive, but no printed Quick Start guide made it more difficult than it needed to be. The QR codes helped speed things along with emails and passwords for app access. Biggest disappointment and drawback is the remote control, just not user friendly. LG channels app proved a bit confusing to me. ThRoku user interface is much easier for navigation. The G5 was a bit pricey, but less than some other top end brands. Did not use the included fixed mount, opting for flexible tilt arm.
I would recommend this to a friendAmazing quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is amazing. The true blacks are a game changer. Was nervous about the windows creating a glare in the room but that is not an issue.
I would recommend this to a friendLG OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has an Excellent picture! So bright and clear.
I would recommend this to a friend