Customer Ratings & Reviews

Very clear and fits my space perfectly. The installation was on time by two professionals. They cleaned up when finished and hauled away all the trash.

The salesperson knew what he was talking about! A bigger TV with more pixels for someone like myself who eyesight is dimenishing.

Tremendous picture. The TV remote is much improved from the old version.

The Godzilla of all oleds. I use it for movies and games and nothing comes close.

Love this tv!!! Just had an expensive Sony Bravia TV and it was terrible, sent it back got this TV and love it! Its so easy!!

Very awesome tv. Colors are so vivid, and really makes my room look great. Best tv to buy right now.

Makes Nintendo games look really good...still needs more firmware updates but overall its good

Great purchase!!!. Love the clarity and precision of the picture. Wish we had room for a bigger one!!

Just to be clear, the Lg 5G is an excellent TV and I rate it 5 stars. However, Best Buy receives an "F" for customer service. I purchased an LG G4 65" in July with delivery scheduled a month later. On the delivery day, nobody showed up and nobody called. I got very little sympathy from Best Buy due to lack of inventory. Customer service rescheduled for a month later and a few days ahead, customer service said again, no inventory on the Lg G4. They suggested I upgrade to the latest Lg G5, true bait and switch. Being so sick of this, I caved and spent $650 more for the G5 which came in as scheduled. But wait. The G4 came with a TV stand which is what I originally wanted, not a wall mount as I don't have the electrical hook-up. So, the G5 shows up only with the wall-mount option and no stand. Customer service failed to communicate that to me when the bait and switch conversation began. Customer service again showed no sympathy and said my only option was to purchase a $99 TV Stand for the G5. They would not give me one for no charge and take the wall mount back. I should have returned the Lg G5 when I had the chance but being totally dissatisfied, I just wanted to get this nightmare over with. Bottom line, I'll never buy another TV from Best Buy.

I am extremely disappointed with Best Buy’s handling of what was supposed to be a premium TV purchase and installation experience. I bought an LG G5 television along with Best Buy’s basic installation and carry-away services. Because the LG G5 does not include a stand, I also purchased a high-quality Sanus stand from Best Buy and fully assembled it myself in advance. All that was required from Best Buy was to attach the bracket to the TV and place it onto the already assembled stand. When the television was delivered, I personally witnessed the delivery personnel dragging the boxed TV on its side while exiting the elevator, immediately raising concerns about how the product had been handled. Given that concern, it became even more important that a Best Buy–sanctioned installer perform the unboxing and setup to confirm the TV was operational and undamaged upon delivery. The following day, the installation team arrived and flatly refused to place the TV on the stand—despite the fact that this is far simpler than wall-mounting, which is the typical requirement for a G-series TV. The installers appeared unfamiliar with the LG G5 product, spoke very limited English, and would not proceed with setup at all. To be clear, I did not need wiring help, speaker setup, or technical coaching—I simply wanted a Best Buy representative to verify that the television survived delivery and was functional. I then contacted customer service and received no meaningful assistance from an agent named Cesar. After spending a significant amount of money with Best Buy, I am left with nothing but an unboxed television and zero accountability. For a company that markets itself as product-focused and service-driven, this experience reflects a poor customer service culture and broken execution model. Next time, I’ll take my business to another company.

Fantastic service and delivery. Unbelievably beautiful tv picture.

This is a excellent tv and the bestbuy guys are the best, thank for all

The TV looks absolutely stunning! Especially when playing my PS5 Pro

at first was hard to install apps but finally was able to load

Good overall tv bright clear screen eazy set up . Some lagging on fadt moving objects . A nice up grade from our last tv

Terrific installers, Mar and Marco. Worth the upgrade.

Tv was amazing but there was not a remote inside and when i came in and talked to them they acted like i was lying. I had to buy one online because they didnt have one. Why should i pay for one that i pay $2,000 for the tv.

Exactly the tv I wanted For movies and sports My wife loves it

The picture has problems - despite massive troubleshooting and investigation. Second, despite shopping on the Best Buy Web Site, I unknowingly purchased from a 3rd party vendor, even though financing is from Best Buy. 3rd party will not take return without complete original packaging, and Best Buy staff was rude and indignant during communications of trying to initiate a return. Lastly the LG folks sent out a person telling me my eyes were wrong, despite getting a dozen people to acknowledge the faults and pictures directly to LG. LG would not exchange the faulty TV. I am left with a lemon and costly legal fees. LG and Best Buy have lost my business.

I had this TV for 3 weeks. One day at the bottom of the screen, a roughly 1/2 inch high by 2 inch wide patch showed at the bottom. The screen was cracked outward and the glass partly melted. Approximately 1 inch to the left, the bottom of the TV was scalding hot. Leave the TV on like that for too long, and it blows the fuse. LG says the screen is cracked, so I have to take the loss on it. It is cracked OUTWARD. And melted. $3000 loss on a TV I only had 3 weeks. LGs warranty is useless.