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Customer Ratings & Reviews

LG - 65" Class - LED - SK9000 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 495 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
apps
  • Rating: 5 out of 5 stars

    LG TV

    Posted
    Gigi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good LG TV. fast response. Reason to buy was that old LG tv was slow on internet and had a bad App Store.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome TV

    Posted
    Vince
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The TV is great. I only have a few issues. The wifi tends to disconnect randomly from time to time and some of the apps will shut off as well.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ehhh

    Posted
    Gee0408
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Complicated remote control . Too much to have to sit things up. not as good a picture as the Samsung 8000 I wished I had got it! The App Store is useless I'm used to Android Google Play. The sales guy said this was a better TV than the Samsung but I don't think so I should have stuck with my gut

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback, it is very important to us. I hate to hear you are dissatisfied with the functionality of the remote but we appreciate you reaching out to us. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 4 out of 5 stars

    Very good picture quality. Some apps lock up.

    Posted
    PlanoBuyer1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    LG SK9000 Series : The picture quality is very good. I like all the features of the smart TV especially the remote control that can work as a pointer on screen. Very easy to set up and use out of the box. Only complaint is that some streaming apps (Amazon prime, Hulu, Vudu) lock up periodically. I also have a Roku and it's apps never lock up. LG sent me a checklist to ensure a good connection to my router. My router is <25 ft away and in direct sight of the TV. I've tried all of the usual items to ensure a good signal/connection including keeping the TV software and apps up to date but still have problems. I will use my Roku rather than the TV's apps.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Didn’t think I’d be this impressed

    Posted
    Traycee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's been a few years since my last tv purchase. It was a premium Samsung plasma at that time and I spent a pretty penny on it. Seeing how much the prices dropped on tvs I was about to settle for a tv around the 1k range. After seeing the TVs in person, I fell in love with the colors and contrast of this LG. I didn't plan on spending twice my budget but I am glad I did. The colors on this tv are phenomenal. My only complaint about the tv is LGs live channels app lag a lot. But that is an lg issue? Not the tv itself. Other apps like prime video and amazon do not have this issue.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    bloebick
    • My Best Buy® Elite Plus MemberElite Plus Member

    While impressed by the picture in the store, I quickly became disappointed. 1. The unit randomly shuts down and reboots while in the middle of TV shows. The unit's not connected to any device that has an auto timeout and all settings are correct. It is also not on WIFI but is hardwired for TV signal. After following troubleshooting directly from LG 3 different times, they are not willing to replace the unit (it's 5 weeks old). They will attempt to repair it but have made it clear that I have to pay for the service visit if they do not find a root cause. This unit's completely useless now. 2. The TV Stand is very unstable and not suitable for a TV of this size (as commented by other reviewers also. @@@@@@@ . 3. Their Web OS software doesn't allow connectivity to Direct TV Now (no app and "not compatible" with their web browser). So I had to get an adapter to continue watching Direct TV now (wast of money on the smart TV part). LG customer support is completely useless. THey couldn't find my information even though I have an email confirmation the TV is registered. I wish I had purchased the Samsung instead.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you have had an issue where your TV resets itself. We would be happy to look into what could be causing this and see how we can get this unit repaired. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP LG

  • Rating: 4 out of 5 stars

    Great overall, amazing picture

    Posted
    psyclopps
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This TV is perfect for my needs. It might not be perfect for everyone but it is overall well rounded and has amazing specs/performance. Unboxing is simple. Open the top, take out the extras, lift the main part of the box off the bottom and the TV will be standing there in the bottom part of cardboard nicely padded with Styrofoam. The TV is heavier than I expected (granted it is 65") but with the trend of TV's being thinner and lighter I assumed it might be a little less heavy. A single person can lift it but I do recommend a two person carry to protect your back and the TV. Set up is a breeze, take out the stand, attach the other part of the stand to it and screw it into the TV. Initial TV power on walks you through the setup of channels and wifi. If you have used smart TV's before you might be used to slow interfaces, this one uses WebOS with Android Assistant built in and I gotta say, it is so smooth of an interface you will be wowed. The gyro inside the controller allows you to point to specific parts of the screen to interact. I thought this would be more cumbersome then clicking left and right but it actually is quicker once you get the hang of it. It is equipped with Dolby Vision, I have used HDR tvs using HDR10 before but once you compare it to a Dolby Vision device. the first words are WOW. The colors pop so much more on supported content, and the brights will amazing you. I hooked it up to my Xbox One X and watched a few 4K Blu-rays, they looked amazing and I realized I had been missing out this whole time on many details. On the standard settings, you do not get much of the soap opera affect (smoothing) so kudos to LG for making that a non-issue. The TV supports Dolby Atmos which does not give you much benefit on the TV speakers or a plain old 5.1 system but it is nice to have support built in. Android Assistant felt half baked to me, it works but often times I would have to ask it a question multiple times. This did not seem like an issue with the microphone or volume but more with how it seems to hang for a second to thing then nothing happens. I feel this could be fixed in a future update but it was a slight issue for me upon review. There is a large catalog of apps you can download from the store and I do not think there was one I could not find that I looked for, all the major music and movie apps were there. If you decide to hang this on a wall it will work but just be sure you have a very good wall mount installation. As mentioned earlier, the TV is on the heavier side and if your mount is not properly anchored it might create issues. One thing I would like to see on this TV is a satellite input device. Some brands have it so a single connection goes to the TV and all the inputs for your other devices feed into a box at the other end of the cable, this is very convenient for a wall mount. This LG TV only takes inputs in the back of the TV so you will have to manage your cables wisely unless you have a receiver taking all your inputs. I give it a 5 out of 5 for quality, interface and performance. I give it a 3 out of 5 for design and engineering. Overall, this works out to a solid 4 out of 5 for me!

    I would recommend this to a friend