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Customer Ratings & Reviews

LG - 65" Class - OLED - W7 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 3.3 out of 5 stars with 6 reviews

50%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    Terrible TV

    Posted
    EGEL
    • My Best Buy® Elite Plus Member

    I wrote my first review of this TV on December 31, 2017. Now, I’m writing a new review based on my recent ordeal with my OLED65W7P that has had many issues. 1- I bought the OLED65WP in August 2017. After just three weeks, I got three columns of pixels that went black from top to bottom of the screen panel (OLED Module). I was shocked that this happened with my $8,000 TV so soon after purchase. However, LG replaced a malfunctioned T-Con board in the Companion Box (AOI Box) that fixed the problem. 2- Picture quality was spectacular until on February 11th, 2018, the picture quality went down hill. Moving objects had halo around them when I watch 4K Blu-Ray with my 4K Blu-Ray Player and $60 Monster high-speed HDMI cable. This very low quality also happened to my Xfinity cable picture and my YouTube 4K content (with 100 MB/s download internet). 3- I called LG signature support, and they sent the certified technician, but he couldn’t fix it with changing the settings. 4- Then LG sent a power board replacement, but that didn’t resolve the issue either. 5- Then LG told me that the issue is because I don’t have Noise Filtering Power Protector, so I bought an $80 at BestBuy, but that didn’t work. 6- Then they said I should try the Pixel Refresher on the setting, but I had already tried that and it didn’t work. 7- After trying useless ideas for two weeks, on March 1st LG tells me that there’s nothing wrong with my $8,000 TV and the halos and graininess are normal. 8- Thursday night (March 1st), I encountered another issue when my TV didn’t turn on. I unplugged it and plugged it back in, but it didn’t come on. 9- I called LG and they initiated another repair ticket. 10- After waiting for 13 days, LG authorized BestBuy to exchange my TV with a new one due to a defective TV. 11- I received BestBuy store credit for the defected TV. Overall, I didn’t have a working TV with normal quality picture for a long time. After I posted my review on LG.com, I saw it posted on LG.com, but later it got deleted.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Rating: 4 out of 5 stars

    Great

    Posted
    EGEL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought the OLED65WP in August 2017. After just three weeks, I got three columns of pixels that went black from top to bottom of the screen panel (OLED Module). I was shocked that this happened with my $8,000 TV so soon after purchase. However, LG replaced a malfunctioned electrical board in the Companion Box (AOI Box) that fixed the problem. Appearance: The thickness of 3.8 mm is incredible, and it looks awesome from every angle. The Companion Box (AOI Box) is extremely ugly because it’s too big. It should be 1/3 its size. Screen Quality: The Perfect Black feature is amazing, and it makes the picture quality outstanding. Another feature that is amazing is the HDR technology that makes the picture brighter and the white colors brighter. Overall, the picture quality is the best in the market, even better than any other manufacturer. I sit at an optimal distance of about 8 ft from the screen panel for best experience. Sound Quality: I don’t know about the sound of the unit because I use my 5-speaker Bose system. In summary, I love this TV, but the Companion Box is extremely ugly. The Companion Box is too big. Anyone buying such an expensive TV will likely buy a premium sound system to go with it, so the LG sound systems is useless and too ugly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Drool-Worthy Screen

    Posted
    Zenm
    • My Best Buy® Elite Plus Member

    Although I have only had this tv for about a week, I have to say that this tv has the best looking picture of any tv that is currently on the market. OLED technology has come a very very long way. The details are crisp and stunning, and the blacks look like dark matter. The only competition for this tv is the Sony A1E (http://www.sony.com/electronics/televisions/a1e-series) which is also a 4k OLED TV and costs $6,500 for the 65". So if you're in the market for a TV and this is within your budget range, you cannot go wrong with this or the A1E. I will finish by saying that while this tv has the coolness form factor, the A1E comes with Acoustic Surface technology, which means the sound is produced by the screen. You have to experience it. It's very cool. Good luck with your purchases!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money

    Posted
    KevinR
    • My Best Buy® Elite Plus Member

    For sure this is a neat unit... heavy TVs are, well, too heavy. But this price is introductory gimmickry for the rich and gotta-show-off crowd. Don't waste your money. The price will drop severely in the future. CONS: (1) It sits flat on the wall---thus, you can't tilt or adjust the viewing angle. This is a BAD thing, not a good one, unless your room and seating is designed for this setup. (And a capable carpenter could effectively flush mount any flat screen for the same effect). (2) The too-short cable doesn't make a lot of sense, and tethering the pricey unit to a sound bar also makes little sense---buyers who can afford this unit would certainly have a much better surround system already. I'd personally prefer to have a very light weight (3-10 pounds) panel that mounts on a traditional tilt/swivel mount. The "cool" factor doesn't outweigh the price and loss of adjustable viewing angle. And I'd bet the picture isn't equal to much cheaper units. That said, I'm excited to see this thin technology finally hit the market and I look forward to better and cheaper iterations in the future.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Near Paper thin Oled.

    Posted
    Aerisot
    • My Best Buy® Elite Member

    For those that are unaware this TV is basically a poster that you hang on your wall, all the guts for it are located within the sound bar which are connected by a ultra thin high def ribbon that would feed through the wall from the sound bar to the TV. The TV is mounted on the wall with two key loops that you slide the TV down on, and the bottom of the TV has a BUILT in magnet that connects to a strip on the wall that makes it look flush with the wall making it look like a poster infused into the wall, SO NEAT!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Impractical...

    Posted
    KnopTix
    • My Best Buy® Elite Plus Member

    Why on earth would something aimed at the highest end home theater buff have a tethered sound bar...

    No, I would not recommend this to a friend