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Customer Ratings & Reviews

LG - 65" Class - OLED - W7 Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 3.3 out of 5 stars with 6 reviews

50%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Terrible TV

    Posted
    EGEL
    • My Best Buy® Elite Plus Member

    I wrote my first review of this TV on December 31, 2017. Now, I’m writing a new review based on my recent ordeal with my OLED65W7P that has had many issues. 1- I bought the OLED65WP in August 2017. After just three weeks, I got three columns of pixels that went black from top to bottom of the screen panel (OLED Module). I was shocked that this happened with my $8,000 TV so soon after purchase. However, LG replaced a malfunctioned T-Con board in the Companion Box (AOI Box) that fixed the problem. 2- Picture quality was spectacular until on February 11th, 2018, the picture quality went down hill. Moving objects had halo around them when I watch 4K Blu-Ray with my 4K Blu-Ray Player and $60 Monster high-speed HDMI cable. This very low quality also happened to my Xfinity cable picture and my YouTube 4K content (with 100 MB/s download internet). 3- I called LG signature support, and they sent the certified technician, but he couldn’t fix it with changing the settings. 4- Then LG sent a power board replacement, but that didn’t resolve the issue either. 5- Then LG told me that the issue is because I don’t have Noise Filtering Power Protector, so I bought an $80 at BestBuy, but that didn’t work. 6- Then they said I should try the Pixel Refresher on the setting, but I had already tried that and it didn’t work. 7- After trying useless ideas for two weeks, on March 1st LG tells me that there’s nothing wrong with my $8,000 TV and the halos and graininess are normal. 8- Thursday night (March 1st), I encountered another issue when my TV didn’t turn on. I unplugged it and plugged it back in, but it didn’t come on. 9- I called LG and they initiated another repair ticket. 10- After waiting for 13 days, LG authorized BestBuy to exchange my TV with a new one due to a defective TV. 11- I received BestBuy store credit for the defected TV. Overall, I didn’t have a working TV with normal quality picture for a long time. After I posted my review on LG.com, I saw it posted on LG.com, but later it got deleted.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG