Customer Ratings & Reviews
- Model:
- 65UN8500PUI
- SKU:
- 6401782
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class UN8500 Series LED 4K UHD Smart webOS TV's picture quality, describing it as amazing. They also appreciate the TV's easy setup and affordable price. While some customers find the remote control to be a bit unusual, the overall positive feedback suggests that this TV offers great value for its features.
This summary was generated by AI based on customer reviews.
TV is great. Delivery was very pool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The answers below reflect the TV only. TV is fine.
I would recommend this to a frienddifficult set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.difficult set up... does not work well with TIVO... so many different buttons without explanation... However, if you call LG and spend a lot of time finding the right person they will assist.
I would recommend this to a friendEasy to cpnnect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to stream Amazon Prime Video. Amazon indicates that the current software has not been downloaded on to the TV.
I would recommend this to a friendHorrible panel quality, glitchy ARC settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if I received a defective unit, big the entire panel had horrible screen door effect on blue and yellow colors. Red and green colors displayed properly. The poor image quality persisted across all hdmi ports, in different resolutions, and in the built in image test. The TV also could not keep its hdmi audio output settings, even while using arc, something test my previous tv had no issues in doing. I have been using LG TVs for a long time and have been happy with the good quality. This one definitely did not meet that standard.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV and swapped it out for the TCL 65. I didn't really like the image
No, I would not recommend this to a friendLg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Legs are really bad far apart and not sturdy at all
No, I would not recommend this to a friendNot a very good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV because it had EARC capability. I didn’t take the time to look at all the specs. I usually take my time and find the perfect TV. So my fault for rushing On the other hand the EARC didn’t even work properly. I had to turn the TV off and on 3 to 4 times for the sound to even come out of the speakers. The picture quality is ok at best, and when the sound did come on it was OK. I had purchased the Sonos Arc, sub and two play ones. I ended up taking the TV back and hooked up my Samsung 65 8 Series. I gave the TV one star and if I had an option for a half star I would of chose that. Not user friendly at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
T.V
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week the tv screen had a split line in the middle of the screen. I took it back and upgraded to a Sony 65” and I love it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Blurry and laggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is blurry constantly, lags and the channels never work for the smart tv feature. I hoped it would get better but it hasn’t and I don’t want to go through the hassle of un mounting and returning then remounting a new tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got through the setup, then within 5 minutes the TV shut off and won't turn back on. Standby light isn't even off. After half an hour on hold, support told me I had to call the store it's from, and now I've been on hold again for over an hour.
No, I would not recommend this to a friendLg tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it to store. Picture quality awful. Remote magic wand didn’t work all the time. Got a Sony instead soooooo much better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
Beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV. Very sharp 4K and beautiful with gaming.( PS5 & Ps 4). I recommend any day.
I would recommend this to a friend Terrible Picture Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with the picture quality on this TV. I bought it for Christmas and I have tried everything to improve but all to no avail. The picture is so "washed out" in all settings and skin colors on (white) newsreaders are so bright but absolutely colorless. I also see no difference watching sport in the supposed 120 Hz refresh rate. And now I hear that LG have discontinued this model so it obviously has serious issues. This was my first LG TV and will be my last ... I do not understand the favorable reviews for this product!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit is not working properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger
(https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide
your contact information, model/serial numbers of the TV and date of purchase, and we will be
happy to assist you. We apologize for any inconvenience this caused.^Venette
Software bugs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the 8000 series tv for about 2 yrs. I have to reboot about twice a week due to the well known bug"no information" when using the guide button bug. I have comcast. This software bug has been reported and not corrected for over a year. Reminds me of microsoft years ago.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette