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Customer Ratings & Reviews

Your price for this item is $22.99
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The regular price is $109.99

Customer reviews

Rating 4.3 out of 5 stars with 91 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the Blu-ray capabilities, portability, quiet operation, and fast performance of the 6x External Blu-ray Disc Double-Layer DVD±RW/CD-RW Drive. Some customers have concerns about software compatibility issues and compatibility with certain operating systems like Windows 11 and Apple devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-91 of 91 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since new model laptops usually don’t have cd - this is exactly what you need !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Locked firmware, software behind paywall

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4k uhd drive firmware locks everything up juat to play a 4K DVD. It will play regular Blu-ray's just fine, but when trying to play 4K UHD be prepared for an onslaught of required bloatware with ridiculous permissions just to watch a movie, plus you have to pay for additional software to even do that after some time.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good on DVD, but will not play Blu-Ray now. just 40 days old, can't return, so I'm stuck with junk.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane LG

  • Rated 2 out of 5 stars

    I think it works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installer did not test drive when installing it so I don't know if it works.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't Work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed all kinds of c*@p on my computer. Some of which it said was updates so I dont know what to uninstall now. Still doesnt work. Stay away from this drive if you value your PC.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    worked for 4 movies now get errors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it to do 4 movies, worked great. On 5th movie read errors. Tried different movies all the same.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or
      Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your
      name, phone number, address, email, model/serial numbers, and date of purchase and we will be
      happy to assist you. There are policies and procedures in place to ensure resolutions are
      consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Rated 1 out of 5 stars

    Useless junk.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work. MacBook Air does not recognize it. A waste of money.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer LG

  • Pros mentioned:
    Blu-ray
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    EXTREMELY IMPORTANT... especially if you see ERROR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *This review is for those who want this just to specifically play Blu-ray, DVD, and cd's.* Also, I have WINDOWS 11 (if you have WINDOWS 10, this will still work). I don't have a MAC. This info might not help you. To be CLEAR, this DOES play Blu-ray, DVD, and CD. I CANNOT, however, get it to play 4K Blu-rays. Maybe it does with a different type of update. When I initially hooked this LG external hard drive to my laptop, (using an INSIGNIA 4-port powered USB Hub), I got the ERROR message "Playback stopped because your graphics card driver is incompatible. Make sure it meets the minimum requirements. You can find additional information on the CyberLink FAQ web site (code = 0012)." To save ya'll a lot of time and trouble, go to your START option on your laptop (this info might not help those who are using a desktop... I don't know). On the SEARCH bar, type NVIDIA. When doing so, a window should automatically pop up. Click 'OPEN'. Under the CONTROL PANEL wording, look at what version you have. I'm writing this on 11/18/23. The latest version for my specific laptop (HP Envy w/ an INTEL processor and NVIDIA graphics) is 546.01. If yours is a lower number than 546.01, go to https://www.nvidia.com/Download/index.aspx?lang=en-us to fill out what kind of NVIDIA driver you have/version of GeForce you have/etc. The difference between GAME READY and STUDIO download type is if you wanna play video games using your external hard drive, click that option. If you just want to play Blu-ray & DVD movies and cd's, click STUDIO. Product Series depends on what version of NVIDIA you have. *NOTEBOOK means LAPTOP*. Update the version of NVIDIA you currently have and then update your CyberLink Media Suite. Do that by going to cyberlink.com/products. Click on MEDIA PLAYBACK on the top left side of the page. Once there, click on POWERDVD 22, LEARN MORE. Then click 'FREE DOWNLOAD'. And that should be it. Your NVIDIA is now up to date and your PowerDVD software is up to date. Now your discs should play just fine. Hope this helps.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took over an hour for software to install, takes forever to read discs!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to see you are having trouble with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP LG

  • Rated 5 out of 5 stars

    LG is a good brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was one of the best purchases I made this year. I have owned some movies that I have been sitting on for months. Lovely design and plays everything from Blu-ray to DVD as well as records.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    lg external player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't get it to work so I'm going to try it on another laptop

    No, I would not recommend this to a friend