Customer Ratings & Reviews

Hello there, MatthewB. Thank you for sharing your experience with us. We understand your inquiry regarding the control board issue you encountered with your DLEX8600BE dryer upon opening the box. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-steam-and-easyload-door-matte-black/6573549.p?skuId=6573549
We appreciate your patience. —Renzo

Hi, Robert. Thank you for reaching out about this. We understand the importance of receiving your new LG Dryer (DLEX8600WE) model and matching washer on time, especially when delivery dates keep shifting.

While delivery scheduling is handled by the retailer or delivery partner you purchased from, one helpful step you can try is checking the order status directly through their tracking portal or customer service line at 888-237-8289 to ensure the most up‑to‑date information. Once your units arrive, you can explore setup and care guides here: https://www.lg.com/us/support/product/lg-DLEX8600WE.AEWEEUS. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look. ^Juvy

Hi, there. Thank you for reaching out about your LG Dryer (DLEX8600BE) model. We understand the importance of having your new dryer set up and working smoothly. , especially when you’ve already dealt with multiple issues during the process. We appreciate you sharing what’s been happening with the retailer.

For this model, one helpful step you can try—once the unit is fully installed—is to run an empty timed‑dry cycle for a few minutes to ensure the drum is rotating properly and the airflow is stable. This can help confirm that the dryer is functioning as expected after installation. For more guidance, visit https://www.lg.com/us/support/product/lg-DLEX8600BE.AEBEEUS. We’d be glad to take a closer look at your situation. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hi, Brenda. Thank you for reaching out about your LG Dryer (DLEX8600BE) model. We understand the importance of getting clear, consistent support—especially when you’re trying to resolve an issue and end up being transferred multiple times.

One helpful step you can try is performing a power reset by unplugging the dryer for about 5 minutes and plugging it back in. This can help clear control‑panel or sensor‑related issues while we take a closer look at your case. You can also review additional guidance here: https://www.lg.com/us/support/product/lg-DLEX8600BE.AEBEEUS. We’d like to assist you directly and ensure your situation is properly reviewed. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help. ^Juvy

Hi Tina, thank you for sharing your experience with the LG DLEX8600BE dryer. We appreciate your feedback and understand how important it is for your laundry appliances to deliver consistent and effective results — especially when paired with a washer you’re happy with.

We’d love to take a closer look into the drying performance and help you explore settings or adjustments that may improve results. The DLEX8600BE offers multiple sensor dry cycles and options that can be fine-tuned based on fabric type and load size. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

If you’d like personalized assistance or to share more details about your setup, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

Hello there, Tracy. Thank you for bringing this issue to our attention regarding your DLEX8600BE dryer. We understand that it wasn't appropriately leveled and is shifting during operation. This can certainly be frustrating, and we appreciate your patience. You may access this link related to your concern: https://www.lg.com/us/support/help-library/dryer-leveling--20150994761756

To help resolve the issue, we recommend leveling the dryer by adjusting the front leveling legs. This can often help stabilize the machine and reduce any movement during operation. It may also be beneficial to ensure that the dryer is on a solid, level surface and that all four legs are in contact with the ground.

If you continue to experience problems after leveling, please reach out to our customer support team for further assistance. You can send us a private message on Social Media @LGUSSupport, and we'll be happy to assist you.

Thank you for your understanding, and we hope to help you resolve this issue soon!
—Avril

Hi, Jonathan. Thank you for reaching out. We understand your concern about the ongoing issues you’re experiencing with drying in your LG Dryer (LEX8600BE) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are some steps to help troubleshoot the drying issues: Ensure you’re not overloading the dryer, as this can impact drying efficiency. Large loads may require additional drying time. Make sure the lint filter is clean before each use. A clogged lint filter can reduce drying performance. For more help, visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you need further assistance or have additional questions, please send us a private message on social media @LGUSSupport. We're here to help ensure you have a positive experience with our products. ^Juvy

Hi, Diego. Thanks for sharing your feedback on the LG Dryer (DLEX8600BE) model. We understand your concern about the delicate cycle doesn’t get your clothes fully dry, especially when it requires multiple cycles just to get the job done. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

A quick tip: check the load size and dryer settings, as they may affect drying efficiency. Try reducing the load for better airflow or ensure you’re using the correct drying level for the fabric. Also, check that the vent hose isn’t clogged. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

If the problem persists, message us on social media @LGUSSupport with your details for further troubleshooting or escalation. We want to ensure your unit works perfectly. ^Juvy