Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Angle. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • LG is ranked #1 in Customer Satisfaction by J.D. Power Clothes Dryers *Data is based on the first 12 months of ownership. For J.D. Power 2025 award information, visit jdpower.com/awards.
  • Left. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • LG Find the Matching Dryer That's Right for You LCD Display DLE6100 DLG6101 DLE7000 DLG7001 DLE7150 DLG7151 DLE8200 DLG8201 DLE8400 DLG8401 DLEX8600 DLGX8601 7.3 Cu. Ft. 7.3 Cu. Ft. 7.3 Cu. Ft. 7.3 Cu. Ft. 7.3 Cu. Ft. 73 Cu. Ft. 5 Cycles 8 Cycles 8 Cycles 8 Cycles 8 Cycles 24 Cycles Built-In Intelligence Built-In Intelligence Built-In Intelligence Built-In Intelligence Built-In Intelligence LG EasyLoad Door LG EasyLoad Door LG EasyLoad Door LG EasyLoad Door LG EasyLoad Door TurboSteam
  • LG ThinQ Dryer Al Dry finished - - - - no a - 4:16 ThinQ Smart Technology The LG ThinQ app offers control and convenience by letting you control your dryer remotely or using voice commands to help you simplify life and enjoy the comforts of home.
  • C LG | I - I - - - N Sn I - Easy to unload EASY TO LOAD OR UNLOAD LG EasyLoad Door Load and unload the way you want to with the dual-opening options of the LG EasyLoad dryer door.
  • The image features a washing machine with a red circle in the center, which is an AI logo. The text around the image reads: "Built-in intelligence takes out the guesswork-AI technology selects optimal dry motions and settings. The washer can also auto-select a compatible drying cycle with Smart Pairing." The text emphasizes the machine's ability to use AI technology to dry clothes efficiently and effectively.
  • Ultra Large Capacity (7.3 cu. ft.) means you have even more room to do laundry in fewer loads.
  • Alt View 1. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 2. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 3. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 6. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 11. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 12. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 13. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 14. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 15. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 16. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 17. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 18. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 19. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 20. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 21. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 26. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 27. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 28. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Alt View 29. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • The text on the image reads "die NE & OLc 2 57 -. 4 4 -. - la . 2 - - - . 4 - 7 i - a - - i a 1 #." However, this text is not in any recognizable language and does not provide any useful information about the image.
  • Alt View 31. LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White.
  • Gas Dryer 110V Outlet Types Standard For proper installation, gas dryers require a standard 110V outlet and a gas line nearby.
  • LG brought to you by America's most reliable line of appliances. Did you know it can cost $300-$550 to repair an appliance? Nothing in life is risk-free, but it helps to buy brands you can trust. Shop LG - America's most reliable line of home appliances. Based on independent reliability surveys 2021-23 testing refrigerators, dishwashers, ranges, cooktops, electric wall ovens, OTR microwaves, washers, and dryers compared to competing manufacturers offering full appliance lines.
  • BBY Overview - LG: Innovation, Quality and Trust video 2 minutes 52 seconds
  • How to Measure for Your Washer and Dryer video 1 minutes 46 seconds
  • How to Prep for Gas Dryer Delivery and Install video 1 minutes 48 seconds
  • LG Advantage Dryer ThinQ Optimal Performance 30sec Video video 0 minutes 30 seconds

LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Alpine White

Model:
DLG8401WE
SKU:
6573545
Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 195 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door for its overall performance, quiet operation, and effective drying capabilities. Many appreciate the innovative door design, ease of use, and large capacity. While the smart features are also well-received, a few customers have expressed concerns about the lint filter design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-195 of 195 reviews

  • A Little Loud

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud gas burner. Also it was difficult to find the propane conversion kit. It needs to be ordered directly from LG. Best Buy doesn’t offer the kit.

    No, I would not recommend this to a friend

  • Cheap

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not really dry and there is a gas smell. Used a few times and the back panel inside is discolored already. Only had a few months

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Janet. Thanks for sharing your experience with the LG Dryer (DLG8401BE) model. We understand your concern about not drying effectively and that you’ve noticed a gas smell and discoloration inside the panel after just a few months. We strive to provide reliable, high-quality products that meet customer expectations.

      Regarding the gas smell, we recommend having a professional technician check the venting and gas connections to ensure everything is functioning properly.

      For the discoloration, it could be due to overheating or lint/detergent buildup. Checking the filter and venting system is advisable, and running a cycle with a few towels might help.

      To further assist you, please send us a private message on social media @LGUSSupport, and we’ll guide you on the next steps and connect you with a service technician if necessary. ^Juvy LG

  • Delivery a joke

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was great. Delivery horrible. Made every excuse to not hook up. Did it myself.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, WilliamF. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery and hookup of your LG dryer DLG8401WE. Since delivery services are handled by Best Buy, we recommend contacting them directly to address your concerns.
      https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-gas-dryer-with-easyload-door-alpine-white/6573545.p?skuId=6573545
      If you need any assistance with the dryer itself, please send us a private message on Social Media @LGUSSupport and our team will be happy to assist. We appreciate your time. —Renzo LG

  • Poor drying

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer detects articles are "dry" when they are not. You attempt to restart cycle and it will end within 5 minutes because it believe they are dry. Blankets and larger load need multiple restarts and special settings to dry.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, John. Thank you for your feedback. We understand the issue with your LG dryer model DLG8401WE detecting items as dry prematurely. For this issue, try cleaning the moisture sensors inside the drum as they might be obstructed. Also, ensure that the dryer is not overloaded, as this can affect performance. If these steps don’t resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will provide additional troubleshooting and support to ensure your dryer works as expected. We appreciate your patience and are here to help. ^Sam LG

  • poor design

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dryer drum light does not come on when checking to see if empty

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Alan. Thanks for sharing your feedback about the LG Dryer (DLG8401WE) model. We understand how a non-functional dryer drum light can be disappointing, especially when checking the drum for emptiness. We strive to provide reliable, high-quality products that exceed our customer's needs. To troubleshoot, ensure that the dryer is properly connected to a power source and that the door is securely closed. If the light bulb inside the drum is not working, it might need to be replaced. For additional information, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-activate-the-drum-light--1366663020592. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your feedback and look forward to assisting you. ^Juvy LG

  • Best Buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy wouldn’t hookup dryer and wouldn’t switch the door! We paid for this plus the washer and a $3500 television. Never Best Buy again

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Cheryl. Thank you for sharing your experience with the LG Dryer (DLG8401WE) model. We understand your concern about the delivery and installation process, especially when you've made significant purchases. We strive to provide exceptional services and ensure a smooth experience. While we can't directly manage Best Buy’s installation policies, we recommend reaching out to their customer service team at 888-237-8289 to discuss the door reversal and hookup service, as they typically offer those services as part of their installation package.

      If you need assistance with the dryer or have any questions regarding the unit itself, please send us a private message on social media @LGUSSupport. We’re happy to help with any troubleshooting or product-related concerns you may have. ^Juvy LG

  • Did not make this purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not make this purchase Did not make this purchase

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Don. Thank you for reaching out about the LG Dryer (DLG8401WE) model. We understand your concern about seeing a purchase or review associated with this unit that you didn’t make, that’s definitely something we want to help clear up right away.

      Whenever you get a chance, just send us a private message on social media @LGUSSupport with any details you have—like where you’re seeing this or if it’s connected to an account. We're here to help you resolve the situation.

      We want to make sure your information and experience are safe and accurate. Take care! ^Juvy LG

  • Bad purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like this dryer at all. Settings are not what I wanted and do not adjust to my liking. Thinking about returning this item.

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jill. Thank you for sharing your thoughts with us. We understand how important it is to find the right settings on your LG Dryer (DLG8401BE) model that fit your specific needs. We strive to provide high-quality products that exceed our customer's needs and expectations. If you haven’t already, we recommend checking the "Dryness Level" and "Cycle Options" settings, as adjusting these can help fine-tune the drying performance. For example, setting the "Sensor Dry" feature to a higher dryness level can ensure clothes are dried to your preference. You can also customize cycles in the "My Cycle" option, which might give you the flexibility you're looking for. If these adjustments don’t fully meet your needs and you’re still considering a return, we completely understand. We’d be happy to assist further with troubleshooting or discuss other options. Please send us a private message on social media @LGUSSupport, and we can help ensure you’re fully satisfied with your dryer.

      Thanks again for reaching out, and we’re here to support you. ^Juvy LG

  • Pros mentioned:
    Overall performance

    Great dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! I love that I can control it from my phone.

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    I would recommend this to a friend

  • 3rd try got it right

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the third appointment including delivery Our techs Helardo was able to fix the door on the new dryer we purchased 3 weeks ago. They were on time, efficient and knowledgeable. Very professional. Delivery dispatcher was extremely helpful

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance, Noise level

    Super Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my purchase! This dryer is so quiet and dries so quickly. Nice looking too.

    I would recommend this to a friend

  • Good service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good price , nice color and good service installation to

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Washer/Dryer Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing and delivering went smoothly. So far so good!

    I would recommend this to a friend

  • Still waitting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waitting it’s been reschedule 3 times oready in not happy at aal it’s going a be 2 months

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing what’s been happening with your LG Dryer (DLG8401BE) model's delivery. We understand the importance of having your new appliance arrive on time. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 to know the status of your purchase.

      To help once your dryer is finally delivered, one helpful step you can try is checking the FlowSense indicator after installation. This feature helps confirm that your venting is clear so the dryer can run efficiently from the start. You can also explore more support information for your model here:
      https://www.lg.com/us/support/product/lg-DLG8401BE.

      We’d like to take a closer look into what’s been happening with your delivery. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy LG

  • Did not receive.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive item when we were told it would be there, drove 30 miles to pick up. We had already uninstalled old one but had to reinstall so we could have a dryer, have not been told when we might receive the new dryer. Maybe we can get it delivered for no charge for our trouble.

    This review is from LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Matte Black

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Larry. Thank you for sharing what happened with your LG Dryer (DLG8401BE) model's order. We understand the importance of receiving your appliance on time. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 to know the status of your order. For when your new dryer arrives, one helpful step is to check that the exhaust duct is clear and properly aligned before installation. This helps ensure optimal airflow and efficient drying performance once the unit is in place. You can also explore support resources here: https://www.lg.com/us/support/product/lg-DLG8401BE.AEBEEUS. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. ^Juvy LG

Page 10, Showing 181-195 of 195 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.