Customer Ratings & Reviews

Hello there, WilliamF. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery and hookup of your LG dryer DLG8401WE. Since delivery services are handled by Best Buy, we recommend contacting them directly to address your concerns.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-gas-dryer-with-easyload-door-alpine-white/6573545.p?skuId=6573545
If you need any assistance with the dryer itself, please send us a private message on Social Media @LGUSSupport and our team will be happy to assist. We appreciate your time. —Renzo

Hi, Jill. Thank you for sharing your thoughts with us. We understand how important it is to find the right settings on your LG Dryer (DLG8401BE) model that fit your specific needs. We strive to provide high-quality products that exceed our customer's needs and expectations. If you haven’t already, we recommend checking the "Dryness Level" and "Cycle Options" settings, as adjusting these can help fine-tune the drying performance. For example, setting the "Sensor Dry" feature to a higher dryness level can ensure clothes are dried to your preference. You can also customize cycles in the "My Cycle" option, which might give you the flexibility you're looking for. If these adjustments don’t fully meet your needs and you’re still considering a return, we completely understand. We’d be happy to assist further with troubleshooting or discuss other options. Please send us a private message on social media @LGUSSupport, and we can help ensure you’re fully satisfied with your dryer.

Thanks again for reaching out, and we’re here to support you. ^Juvy

Hi, John. Thank you for your feedback. We understand the issue with your LG dryer model DLG8401WE detecting items as dry prematurely. For this issue, try cleaning the moisture sensors inside the drum as they might be obstructed. Also, ensure that the dryer is not overloaded, as this can affect performance. If these steps don’t resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will provide additional troubleshooting and support to ensure your dryer works as expected. We appreciate your patience and are here to help. ^Sam

Hi, Janet. Thanks for sharing your experience with the LG Dryer (DLG8401BE) model. We understand your concern about not drying effectively and that you’ve noticed a gas smell and discoloration inside the panel after just a few months. We strive to provide reliable, high-quality products that meet customer expectations.

Regarding the gas smell, we recommend having a professional technician check the venting and gas connections to ensure everything is functioning properly.

For the discoloration, it could be due to overheating or lint/detergent buildup. Checking the filter and venting system is advisable, and running a cycle with a few towels might help.

To further assist you, please send us a private message on social media @LGUSSupport, and we’ll guide you on the next steps and connect you with a service technician if necessary. ^Juvy

Hi, Alan. Thanks for sharing your feedback about the LG Dryer (DLG8401WE) model. We understand how a non-functional dryer drum light can be disappointing, especially when checking the drum for emptiness. We strive to provide reliable, high-quality products that exceed our customer's needs. To troubleshoot, ensure that the dryer is properly connected to a power source and that the door is securely closed. If the light bulb inside the drum is not working, it might need to be replaced. For additional information, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-activate-the-drum-light--1366663020592. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your feedback and look forward to assisting you. ^Juvy

Hi, Cheryl. Thank you for sharing your experience with the LG Dryer (DLG8401WE) model. We understand your concern about the delivery and installation process, especially when you've made significant purchases. We strive to provide exceptional services and ensure a smooth experience. While we can't directly manage Best Buy’s installation policies, we recommend reaching out to their customer service team at 888-237-8289 to discuss the door reversal and hookup service, as they typically offer those services as part of their installation package.

If you need assistance with the dryer or have any questions regarding the unit itself, please send us a private message on social media @LGUSSupport. We’re happy to help with any troubleshooting or product-related concerns you may have. ^Juvy

Hi, Don. Thank you for reaching out about the LG Dryer (DLG8401WE) model. We understand your concern about seeing a purchase or review associated with this unit that you didn’t make, that’s definitely something we want to help clear up right away.

Whenever you get a chance, just send us a private message on social media @LGUSSupport with any details you have—like where you’re seeing this or if it’s connected to an account. We're here to help you resolve the situation.

We want to make sure your information and experience are safe and accurate. Take care! ^Juvy