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Customer Ratings & Reviews

Your price for this item is $949.99
The comparable value price is $1,549.99

Customer reviews

Rating 4.7 out of 5 stars with 189 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door's overall performance, quiet operation, and effective drying capabilities. The convenient dual-opening door and large capacity also receive praise, along with its ease of use and helpful smart features. A small number of customers reported issues with the drum light not functioning as expected. Overall, the positive feedback significantly outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 189 reviews
  • Rated 5 out of 5 stars

    Very good dryer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer works great - love the dual action door and it's large enough for bedding.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got a new dryer, got wet clothes, dryer won't open

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I will like this dryer. Presently there is a problem with the door. It doesn't open all the way. A technician is supposed to come next Thursday (1 whole week wait) to fix it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience in the store with purchasing this item. Excited to receive it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the features in this product and the would recommend this to anyone for quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the store was really busy we received excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer works great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Dryer, easy to operate. Definitely a game changer. No issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ordered pending install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not gotten it yet but excited to have installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, new technology, will recommend to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking and Easy to use. Would strongly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable salesperson. Many choices. Happy with our purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer!! The fact that you can open it up any way that you want is amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This dryer is the best! It will dry really fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love, love this dryer!!! it dries so fast! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gas dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with best price with bundle package and Energy, saving

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy load and quick drying

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great companion dryer to the washing maching. Easy to load clothers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer does not always stop when clothes are completely dry. And on delicate cycle does not always completely dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dryer very nice and it’s very energy efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Dryer and Service at Dearborn MichigAn store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new dryer, and the Best Buy team was amazing helping me decide which dryer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible New Design.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this model. The lent collection area will catch any drawstrings and damage your clothing. LG claims it is normal, but it isn't. I have never had this issue with any of my old dryers until now. My old LG dryer worked great, but the new model is faulty.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Mel. Thank you for sharing your experience with your LG Dryer (DLG8401WE) model. We understand the importance of having a dryer that protects your clothing and operates the way you expect, especially when it comes to items with drawstrings or delicate fabrics.

      One helpful step you can try is checking the lint filter housing and surrounding area to ensure the filter is fully seated and that no fabric is catching on an edge or lifted corner. Running a quick test cycle with a smaller load can also help determine whether the issue is related to airflow or how items are moving inside the drum. For more guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749. We’d like to take a closer look at what’s happening with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist further. ^Juvy LG

  • Rated 2 out of 5 stars

    take a better look before saying somethings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installer showed up on time went to put dryer in told your vent pipe wont work I should return it and get a refund went to put washer in saw a white spot on valve told it was leaking put washer in corner and crew left I inspected valve cleaned it check operation no leak found installed myself and one hose was wrong size should inspect better before saying some things

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand the issue you’ve faced, especially with the installation and the issues you encountered. For the vent pipe and washer valve concern, it’s important to address any installation or fitting concerns directly with the store or the service provider, so we recommend reaching out to Best Buy Support for further assistance.

      They’ll be able to help resolve the situation and ensure you receive the proper service. You can contact them directly at the link below:

      Best Buy Support & Customer Service: Best Buy Support & Customer Service - https://www.bestbuy.com/support

      If these steps don’t improve the issue, please reach out to LG US Support via social media @LGUSSupport for more assistance. We truly appreciate your support and are here to help! —Renzo LG

  • Rated 3 out of 5 stars

    A Little Loud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud gas burner. Also it was difficult to find the propane conversion kit. It needs to be ordered directly from LG. Best Buy doesn’t offer the kit.

    No, I would not recommend this to a friend