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Customer Ratings & Reviews

Your price for this item is $1,149.99
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The comparable value price is $1,649.99

Customer reviews

Rating 4.7 out of 5 stars with 227 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the dryer's quiet operation, ease of use, and large capacity, frequently praising its many settings and efficient performance. The steam function also receives positive feedback. However, some customers mention challenges with delivery time and occasional damage to the appliance upon arrival.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 227 reviews
  • Rated 3 out of 5 stars

    Help Best Buy!!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review, we truly are impressed with our purchase of this washer and dryer and works great. My issue is that I got a email saying my total tech warranty has been canceled and we returned the set., Numerous calls and no one has a answer why the warranty was canceled and we never returned. So if any Best Buy people read this, can you fix the issue? After 3 calls and on hold they don't know how and one rep promised a email confirming it being fixed in 12-24 hours after a Manager looked at it...No emails and another call to Best Buy to try to put back what someone messed up....Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works well, operated pretty silently and is stable. We love the steam and refresh functions and it looks great too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big! - Nice features. ThinQ works great. Arrived damaged, but BB help make the situation a little easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had General Electric ones but it was time to replace them and after a lot of research we went for this one and we are satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday Deals

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have joy purchasing at Best Buy. Especially during Black Friday. Now there is a price matching or matching the lower cost reduction. I am truly impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, lg has always been my favorite! Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer install and delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was top notch, they explained everything to my wife. The delivery and installation was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great once it was received

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial floor model dryer was not performing correctly. Replacement is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dryer, the color is wonderful, the door is sturdy and I love the Speed dry feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer. Has multiple options to choose from and has enough space for large loads. I also liked the "smart" features it provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was great !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery men were great and on time. Removed the old unit and installed the new unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the washer and dryer are state of the art wife is very happy with them. I bought the hookup kits and everything was nice and easy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Turbo Steam doesnt work with two units

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on my second DLEX4500 and the Turbo Steam function just comes out water. ZERO steam at any point of the dry cycle. I'm not sure if it even works the way LG states and shows in their Youtube videos. I have videos of what happens as well. Try it on your DLEX4500 and I bet you don't get steam.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Oh no! James, We want steam, However, not from your ears. We would like to opportunity to rectify the issues with your LG DLEX4500 and get this issue ironed out, and permanently pressed with a resolution to your troubles. Please give us a call at our Customer Service Dept. 800-243-0000. We will be waiting to get you back steaming like a loco motive train full speed ahead. ~Tanisha LG

  • Rated 5 out of 5 stars

    Works great. Very happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Dried our loads of wash in great time. Unlike our old dryer that we had to run 2 cycles to dry

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice attention to the functional elements of the washer. However, generally louder and less adjustable for unusual sorts of textures and colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works great washers large loads 30 minutes. Can download other washing programs via the app. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recenly purchased this as a replacement for old dryer. The LG dryer is top notch as is all LG products. Definatly recomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal, we love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it!!! High price tag but everything washes so much better!!!! Our clothes feel and smell great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Dryer is awesome work great and I love this product Best Buy offer great deal on this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions / settings are easy to use. Sleek and fits in our laundry room perfectly.

    I would recommend this to a friend