Customer Ratings & Reviews

Initually started having issues after having dryer for only 13 months. Dryer would flash off and on, turn off, and not dry clothes properly. Contacted Best Buy due to having protection plan on my dryer. Technican came out and found no issues. Its intermittently would have beeping noise afterwards but would work. Went to the dryer yesterday to do dry my clothes. It is not turning on all together. Contacted Best Buy and was told I will have to pay once more for a technican to come out with the exact problem they never fixed prior. I am over this dryer and would not recommend to anyone.

I loved the idea of the dry sensor; however, either it doesn’t work as well as I had hoped, or I am not doing something right. I have had to add more time on several occasions.

This is a nice dryer, but it always leave things a little damp. You always have to change the dry level to above “normal”. Seems like an expensive dryer to have to fight with it.

It's a great dryer just have some noise when start working.

DO NOT BUY FROM BESTBUY! Their delivery people wrecked my products. They offered a $200 gift card for absolutely wrecking a $2000 set…. Then NEVER EVEN SENT THE GIFT CARD. I contacted them TWO different times after never getting the gift card. They blow me off every time. DO NOT buy from them. You will not get what you paid for and customer service is a nightmare!

Love it! Wash a lot of thing in it every thing came out clean. Even the bedding

I don't know how I like it because it was never delivered. Still waiting for delivery and I purchased this a month ago!! The delivery man quit!

terrible machine - even worse customer service from LG - DO NOT buy - its doesn't dry and turns off half way through - has error codes - when talking to LG (best buy send to them direct) they are useless and try and make you pay to get it services/cleaned

I like this dryer. I wish it had a wrinkle setting though.

the delivery of appliance left the boxes in my property.

Dries well and quietly. Like the illuminated tub.

Same as the matching waster I would recommend buying this.

The water line was too far for the dryer to connect. My hope is the remaining dryer features out perform. A disappointment

I purchased this dryer so that I could use it with my LG app just as I do my wash machine. This dryer will not attach to the wifi therefore the WiFi portion is useless for that alone I would give it one start however everything else works well so I gave three stars.

I hate this dryer. I had an older version that was approximately 15 -18 years old that functioned much better than this one. We only replaced it because the washer died and flooded our hallway. We chose to get this version of the dryer because ours was so old and we wanted the newer technology knowing that our dryer probably didn’t have much time left, plus we wanted it to match the washer. Now, every 3rd to 4th load, I have to clean the vents with a brush and a vacuum. The filter is significantly smaller than the filter on my older version. Other than that, nothing has changed much on our side. We have cleaned the vent to outside, we have put a new, shorter vent hose on it, and nothing helps. I have to put in smaller loads to get things dry, which is ridiculous since the should dry larger loads easily. This is awful, particularly for someone recovering from cervical spine surgery and still struggling with a lumbar spine injury. I do not recommend this dryer and wish I could get my old one back.

Bought this to replace our old Samsung Dryer, which had served us well for years. Turns out this LG "Smart" dryer is a little too smart. It keeps throwing a d95 error code saying our vents are blocked up. We cleaned them. Then it kept saying there was a block. We doubled checked the connector per the LG instructions. Nope, still said it was blocked! We hired an outside company to professionally check and clean the ducts all the way to the roof - they said everything was fine. They should have tried convincing the dryer, as it continues to throw the same d95 error code again and again, no matter what size load, whether or not the filter was just cleaned, and after we repeatedly clean the vent. The companion washer is fantastic, but this dryer is a dud. Never seen a smart product be so dumb and worthless.

Zero complaints major upgrade for me price wasn’t bad

LG support insists this is working as intended, but even when I set the dryer to "Very Dry", clothes are too damp to fold and put away. This happened when I tested with ONE SHIRT. I do not do large mixed loads. All jeans. Damp. All gym shorts. Damp. All t-shirts. Damp. These aren't huge loads, and I am used to doing loads of similar weight and materials so the sensor in the dryer works properly. They basically told me the sensors will not work unless I do a load of exactly the same things that isn't too big or too small. I don't know how to to make my loads any more the same. I paid more for a sensor feature that is absolutely worthless. This isn't my first dryer with a sensor, and I've never had this problem before. My last dryer barely lasted five years, but at least it dryed on the sensor settings. This will be my last LG.

The techs forgot to hook up the hose for the steam dryer

I do not recommend this dryer I had high hopes due to all the good reviews. After each load lint is stuck which requires it being picked out by hand. Also the dryer time can’t be easily customized outside what comes as standard drying time. I would have thought a dryer for this much money would be much better.